It Voice

07/23/2026

We're Hiring! Tier 2 Technician | Eau Claire, WI

IT Voice is looking for a Tier 2 Technician to join our Eau Claire team. If you enjoy solving problems, helping people, and working with a team that's committed to delivering world-class technology with hometown service, we'd love to hear from you.

In this role, you'll:
• Install, maintain, and troubleshoot IT infrastructure
• Resolve technical issues and support end users
• Help keep our clients' systems secure, reliable, and running smoothly
• Make a real impact on the businesses and communities we serve

If you're ready to grow your career with a company that values teamwork, integrity, and exceptional customer service, apply today!

https://ats.rippling.com/en-US/it-voice-careers/jobs/f7112e71-3ca7-44e5-b22f-fe1ce16d079e

Job Description: As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your tec...

07/22/2026

Do you currently have an AI policy in place? Or is it more of a “we should probably do that”?

That ambiguity is where Shadow AI shows up, and it turns “productivity experimentation” into a visibility and governance problem.

We explored this topic on our recent LinkedIn Live: How to Manage Shadow AI in Your Business: Risks, Opportunities, and Next Steps.
It’s a practical, business-owner view of:
-where the real risks are (and what’s overblown)
-why blanket bans backfire
-what to do instead: visibility + guardrails + a guided rollout
Watch the recording (and download the 30/60/90-day AI plan):

https://itvoice.com/shadow-ai-live/

07/08/2026

Beyond the Ticket: Meet Juan!
(aka the guy who treats your “quick question” like a full-on mission)

Juan’s approach is simple: stay curious, stay patient, get it right.
Customers call him “a real pro”, because he’ll stay on the phone as long as it takes, and he’ll even follow up days later to confirm everything is still working (yes, really).

Read Juan’s full story (and meet his dogs) here: https://itvoice.com/tech-spotlight/

06/15/2026

It is always a pleasure to highlight the successes of our local business community. This week, we are proud to recognize one of our members, It Voice, for a significant operational milestone.

IT VOICE has officially achieved a 100% Net Customer Satisfaction (CSAT) score on completed support tickets for two consecutive months. To put that in perspective, this performance places them 2.8 points above the industry average and firmly in the top 10% of their field.

This accomplishment speaks volumes about the level of dedication, responsiveness, and care the IT VOICE team provides to their clients. Join us in congratulating them on this impressive commitment to customer service excellence.

https://itvoice.com/

05/22/2026

Feedback Friday 🎉 We love a good fix! But we love making it easy for our customers even more.
Shoutout to James S. for working around their schedule, sticking with the problem, and following up until everything ran smoothly.

05/12/2026

At IT Voice, we don’t just implement technology, we make it work for the people relying on it.
We’re hiring a Tier 1 Technician (Hybrid | Lakeland, FL) to deliver responsive helpdesk support and occasional on-site help when needed.

If you want a role with mentorship, growth, and work that truly matters, apply here:
https://ats.rippling.com/en-US/it-voice-careers/jobs/189d8bb4-f55d-43dc-8aab-cfcc68b43b43

About the role As a  Tier 1 Technician , you’ll serve as the first line of technical support for our clients. This role is primarily f...

05/11/2026

Registration is now open for our upcoming LinkedIn Live:
How to Manage Shadow AI in Your Business

AI use is already happening, whether leadership has formally introduced it or not. That creates real concerns around visibility, privacy, compliance, and risk.
In this session, we’ll discuss:

-what shadow AI is and why it matters
-the risks of unmanaged employee AI use
-how to turn AI experimentation into a competitive advantage
-practical steps for safe adoption over the next 30-60-90 days

Register here: https://itvoice.com/shadow-ai-live

Featuring:
Michael Hoffman, AI Solutions Expert at Hatz AI
Joshua Jones, Director of Integrations at IT Voice
Host Will Slappey ☁️🖥☎️🔒 Slappey, CEO of IT Voice

04/27/2026

IT Voice is excited to introduce our newest engineer, Johnathan Green, who is starting with us today! 🎉

Johnathan joins our team with a focus on automation and building smarter ways for us to support our customers. We’re really looking forward to the ideas and impact he’ll bring across IT Voice.

04/13/2026

IT Voice is hiring a Sales Engineer (vCIO)!
If you’re the kind of person who loves pairing technical know-how with real business strategy, this role is right up your alley.

You’ll work directly with clients as their trusted advisor — shaping IT strategy, building tech roadmaps, guiding budgets, and helping them make smart, future-ready decisions. You’ll collaborate with our sales and engineering teams, keep an eye on risk, and make sure every client’s environment is on track to support their goals.

If you want a role where relationships matter, your expertise is valued, and the team truly has each other’s back — we’d love to talk.

👉 Apply here:

Job Description : We are seeking a highly experienced Sales Engineer, officially titled as vCIO. This position will work closely with our s...