The Connection

03/17/2025

Have a lucky day! 🍀

03/14/2025

What do you think is the longest customer service call on record?
Let us know below ↓

02/13/2025

February is Black History Month; the theme for 2025's Black History Month is "African Americans and Labor." The National Museum of African American History and Culture is hosting many in-person and virtual events to learn more and celebrate black history that we think you should check out. Including this one!

Tune into New York Times best-selling author and founder of The Nap Ministry, Tricia Hersey on February 18th for her interactive program of her book “We Will Rest! The Art of Escape” held by the NMAAHC!

Knowledge is power and we encourage everyone to learn more about black history this month and every month.

RSVP for the FREE event by the NMAAHC HERE ↓

Historically Speaking Tricia Hersey: We Will Rest!

01/30/2025

From AI-driven automation to personalized customer experiences, key developments in 2025 are transforming contact center operations into dynamic hubs of innovation and efficiency.
Check out what our VP of Business Development William L. Hartford has to say about the future of call centers! ↓

Discover the five key developments shaping the future of contact center operations in 2025, from AI integration to enhanced data security.

12/24/2024

Wishing everyone a happy holidays from us at The Connection® to you!

Stay safe and warm this holiday season ❄️

12/20/2024

It is the holiday season and we a embracing holiday traditions this year (like the past ten)! Check out what we do at the Connection here↓

Holiday traditions are important at The Connection and everywhere else around the world. Read more are it here! ↓

11/20/2024

Here at The Connection, we value family time and the traditions our employees create with their own families. We are always so honored to be a part of the memories employees make during the holiday season by creating our own traditions as a company. Every year for the past 10 years around Thanksgiving we have provided our employees with turkeys for their own Thanksgiving celebrations. Over the years this tradition has changed and evolved to best serve our employees. It first started out as frozen turkeys being handed out to employees in person to later sending turkey certificates to employees' homes. This year we are excited to announce that the certificates have evolved into something better. Not only do the certificates allow employees to get a turkey or ham on us but now fruits and vegetables are covered by the certificate as well! This allows our employees more freedom to pick up what best suits their family's dietary needs during this holiday tradition. We are so grateful to our employees for allowing us to be a small part of their holiday season. Happy Thanksgiving! 🦃🍁

11/11/2024

Today we would like to take a moment to say thank you to all those who served. To all Veterans out there, we honor, respect, and support you!
Happy Veterans day!

11/06/2024

Today is National Stress Awareness Day, remember to take care of yourself.

10/16/2024

Today is National Boss's Day; officially recognized as a national holiday with the support of Illinois Governor Otto Kerner in 1962.
If you have a great boss, today is the day to reach out and let them know!

09/27/2024

Have you seen our most recent article? It's a quick read with some good insight.

Check it out and let us know what you think!

Communication within a company is key to an effective and successful digital workplace. Internal communication is instrumental in ensuring smooth sailing within a business.