RDI Corporation

Name: RDI Corporation
Address: 4500 Lake Forest Drive, Blue Ash, OH, 45242, US
Telephone: +15139845927

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RDI Corporation

RDI has you covered for your business outsourcing needs: Contact Center, IT, Help Desk, Market Resear

RDI is a comprehensive business solutions provider that strategically and consistently secures results for its clients, leading to ongoing success.

06/03/2026

Every workplace has values. The best workplaces have people who embody them day in and day out.

At RDI, that's what SIGHT is all about: Serve, Impact, Grit, Hustle, and Think.

These values show up in big moments and small ones—from helping a teammate, to solving a customer problem, to pushing through a challenge when things get tough.

We're proud to celebrate the employees who exemplify these qualities each month—and grateful for the culture they help create every day 💙

If you want to learn more about our culture firsthand, go to https://rdicorp.com/careers/

05/28/2026

Today’s agenda: step outside, connect with clients, and see who actually has the best aim 🎯

We’re spending the morning outside the conference room with clients at Sycamore Sporting Clays — good company, good weather, and a little friendly competition to see who’s got the best shot.

We’ll check back in later to see who’s “on target” today 👀 but place your bets below!

05/22/2026

There’s nothing better than hearing that your team feels like part of their team 💙

At RDI, great customer experiences don’t happen because of one person — they happen when agents, supervisors, analysts, trainers, and support teams all work together toward the same goal.

That means listening closely, learning the ins and outs of a client’s business, digging into customer insights, and always looking for ways to make the experience even better.

We’re proud of the partnerships we build — and even prouder of the people behind them 🙌

05/19/2026

The learning never really stops around here 💪

Shoutout to our latest group of leadership development graduates across RDI! Whether they completed Bootcamp, Bench Leadership, or another training program, each of them took time to invest in themselves — and it shows.

We’re proud to have a culture full of people who keep pushing themselves, supporting each other, and striving for more. And the best part? There are still plenty more grads to celebrate this year 👀

Drop some love for this group below 💙

05/15/2026

Happy International Customer Experience Day 🎧💙

Around here, “customer experience” means a lot more than answering calls. It’s solving problems, building trust, adapting quickly, supporting people when they need help most — and sometimes just making someone’s day a little easier.

To all the RDI teams helping create those moments every day: today’s for you 👏

05/12/2026

Breaking news: We’ve been named finalists in all four categories we submitted for the 2026 US Customer Experience Awards 💙

🏆 Best Use of Customer Insights & Feedback
🏆 Best Use of AI — Companies with Up to 5,000 Employees
🏆 Best Learning and Development
🏆 Best Customer Service

We’re so proud of the teams, clients, leaders, trainers, analysts, agents, and behind-the-scenes problem solvers who helped make these stories possible.

Now comes the fun part: getting to share those stories in front of the judges this June.

Huge thank you to the US Customer Experience Awards for the opportunity — and congratulations to all the other finalists, too!

See you on June 16 👏

05/10/2026

Happy Mother’s Day to the moms of RDI 💙

You do the kind of work that doesn’t always fit neatly into words — yet Katie Dalton captured a piece of that experience beautifully in a story she shared with us about being a mother to a child with autism.

Katie is an Operations Director out of Milford, and while we’re incredibly grateful for the work she does here at RDI, we also want to take a moment to recognize the life and experiences that shape her outside of it.

We hope her story resonates with you the way it did with us. And to all the moms out there — thank you for everything you do💐

https://rdicorp.com/raising-a-child-with-autism-a-love-story-i-never-expected/

05/08/2026

Meet Andrew Grevas 📊

Some roles are calm and predictable. Workforce management is… not that.

Andrew spends his days bouncing between dashboards, schedules, real-time queues, client calls, and about a dozen “quick questions” that are never actually quick. If something is moving in the contact center, chances are he’s watching it, adjusting it, or already talking to someone about it.

It’s fast. It’s data-heavy. It’s a lot of tabs open at once.

But that’s exactly how he likes it — part analytics, part problem-solving, part “let me fix this before it becomes a problem.”

Take a peek behind the scenes at what it actually looks like to keep everything running in real time ⚙️

05/06/2026

There’s a moment in every contact center where things quietly shift — training ends, real production begins, and suddenly everything feels different.

We’ve seen it happen more times than we can count, and it’s exactly why we dug into what we call the “production gap” — that in-between space where performance can either take off or stall depending on how supported agents are.

We broke down where the drop-offs usually happen, what’s actually behind them, and how we approach closing that gap in a more intentional way across training, nesting, and early production.

If you’ve ever felt that disconnect between “trained” and “fully confident,” this one’s worth a read👇

https://rdicorp.com/the-production-gap/

Address

4500 Lake Forest Drive
Blue Ash, OH
45242

Telephone

+15139845927

Website

http://www.rdicorp.com/

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