05/26/2026
Six senior leaders. Weeks of missed connections, frustration, and work that kept stalling.
They were designing a new software platform together — CEO, CIO, Head of Products, HR, General Counsel, Finance. Smart people. Shared goal. And yet every meeting left someone feeling unheard.
We designed a retreat with one simple rule: each person got to say their piece without interruption.
What came out was not conflict. It was what each person had been quietly navigating alone. The CIO was carrying the weight of what was technically feasible. Finance was carrying the cost exposure. General Counsel was carrying the risk. Head of Products was carrying the customer. HR was carrying the people. The CEO was carrying the board.
Nobody had been wrong. Nobody had been difficult. Each person had been carrying something real — the weight of their function, their risks, their constraints. But those things had never been named out loud, in the same room, at the same time.
When the pulls became visible, the room shifted. Not because the tensions disappeared. Because everyone finally understood what they were actually navigating together.
Friction in a team isn’t always a problem to fix. Sometimes it’s a signal worth reading.
What friction in your team might be telling you something important?