Telcloud LLC - Salesforce Consulting & Apps

09/09/2025

https://youtu.be/pT3wU6Cf0_M?si=VMwe5UmXinvijvMa

Elevate your commission-driven business with Telcloud’s Salesforce-native suite: Advisor CRM, Advisor Sales, and Commission AI BPO—built to streamline quotin...

09/01/2025

A video collaboration solution that finally fits all your needs. Consolidate all your video collaboration experiences under RingVideo, RingCentral’s comprehensive, AI-powered video suite. From daily team meetings and company town halls to customer webinars and large-scale virtual and hybrid events, everything you need is now in one unified suite.

Effective communication and seamless collaboration are essential for any organization to achieve its goals. And with businesses struggling to manage

07/10/2025

Congratulations to RingCentral Events for receiving the 2025 Global Customer Value Leadership Award from Frost & Sullivan for Excellence in the web events industry! Their innovative business models, optimized customer journeys, and disruptive technology integration set them apart.

Award highlights RingCentral Events’ innovative approach; robust, AI-driven platform; and commitment to maximizing customer ROI

07/10/2025

RingCentral’s John Finch is featured in this TechRadar article on the future of hybrid work, where AI is shifting the focus from where work happens to how it happens, enabling smarter, more balanced collaboration across remote and in-person teams. Read his insights.

How AI will support the workplace

07/10/2025

Chatbots were just the beginning. Today’s customers expect more intelligent, responsive support. In The AI Journal, RingCentral’s John Finch explores what’s next for AI-powered customer experiences and how agentic AI is raising the bar. Learn how it goes beyond static scripts to manage workflows, make real-time decisions, and deliver support that actually feels human.

The pandemic forced a rapid transformation in customer service, pushing companies towards automation almost overnight. In that scramble, chatbots became the

07/10/2025

RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange! Salesforce customers can now deliver a unified and streamlined experience for agents by integrating RingCentral’s digital channel and voice capabilities directly into Salesforce, providing a single pane of glass for omnichannel customer engagement. More.

With RingCX for Service Cloud Voice (BYOT), you can now connect your RingCentral voice system directly into Salesforce Service Cloud.

07/10/2025

Say goodbye to missed calls and hello to RingCentral AI Receptionist! This AI phone agent turns missed calls into new customers. AI Receptionist is built right into RingCentral's secure and reliable business phone system. Learn more about AI Receptionist. https://ringcentr.al/4l7Kwr9

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural conversations without a phone tree.

06/24/2025

Vonage truly is horrible. I will never recommend them again. Thirty years in the business. The absoluteute WORST Customerner Service i have ever seen. And I'm a sales agent for them. What could they do to more completely ruin a business relationship?

Here is exactly what has transpired for the last five days:
I opened a ticket and for five days got nothing!!

Below is the content of my ticket. Notice it's all me. No one responds. (I "X'd out" the last four of my phone.)

Ticket:
Last Thursday I created a ticket to get help to fix an issue that happened without any changes being nade on our side. I told them..

When I click on the Vonage icon inside Salesforce the number has always dialed out properly before. Now when I do this rather than the call passing to my desk phone, it is also passing the call simultaneously to my mobile phone. I do not want this to happen. I simply want the call to dial and connect on my desk phone. Please fix.

Answer received: NONE

Comments
Customer
Five days I cannot make a call from my Salesforce CRM. Five days I cannot get a call routed to my desk phone. Five days and all calls are still going to my mobile number even though call forwarding is off. What does a customer have to do to get help.
Created Date: Tue Jun 24 22:43:15 GMT 2025

RESPONSE: NONE

Customer
DO NOT CANCEL MY ACCOUNT.
Created Date: Tue Jun 24 22:41:24 GMT 2025

Customer
What are you prople doing? I have never seen worse support. Not one step has been taken to effect a fix to my issues. Is anyone assigned to this for more than sending a comment back saying basically figure it out and fix it yourself. I want this fixed.
Created Date: Tue Jun 24 22:40:39 GMT 2025

RESPONSE: NONE

Customer
Also I just double checked and my extension is not set to call forward. Forward Calls While Call Forwarding is turned OFF, calls will follow the voicemail settings for this extension. Note: Visit the Voicemail tab to view or edit voicemail settings. But I cannot get to my voicemail either.
Created Date: Fri Jun 20 20:26:36 GMT 2025

REDPONSE: NONE

Customer
All calls I make from the salesforce vonage dial pad should be routing for me to pick up on my desk phone, 843-941-###X. All attempts to do this show the call is missed on the yealink phone display. It then passes the call to be handled by my mobile phone. I also just learned every call going to 843-941-###X is being forwarded to my cell phone. TURN OFF CALL FORWARDING FOR THIS NUMBER.
Created

RESPONSE: NONE

DO NOT TRUST ANYTHING VONAGE TELLS YOU. THEY SIMPLY DO NOT CARE ABOUT THEIR SMALL BUSINESS CUSTOMERS. THEY ARE TOTALLY NONRESPONSIVE.

Yes, I know all CAPS is shouting. I did that intentionally.