03/01/2026
For anyone new to researching dealers or service centers, here’s a simple way I use Google reviews:
Don’t sort by “most relevant.”
Start with lowest rated.
You’re not looking for one angry person. Every business has those. You’re looking for patterns. If multiple people describe the same issue; long service delays, communication problems, surprise fees…that’s worth paying attention to.
Then flip to highest rated.
Look for detailed reviews that mention specific sales or service staff. Usually there are one or two people who consistently get named.
If you’re serious about a unit, call ahead and ask for an appointment with that person.
It’s okay to ask for the RV to be set up, plugged in, and ready to show you how everything works. That’s part of doing it right.
Finally, sort by most recent.
That shows whether things are improving, staying the same, or slipping.
You’re not looking for perfect.
You’re looking for patterns and direction.