World Connection USA

World Connection USA World Connection is a mid-sized, bi-lingual contact center and boutique BPO with locations in Boise, Idaho, and Guatemala City, Guatemala.

Welcome to World Connection's official corporate page for our Guatemala City location and HQ. This page provides a up-to-date channel for latest news, updates, and employment opportunities. Follow us on LinkedIn: https://www.linkedin.com/company/world-connection-bpo

Our community guidelines:
World Connection encourages you to participate and welcomes constructive engagement among members

of the community. To maintain a positive online experience for the entire community, we reserve the right to delete posts that may be deemed offensive or inappropriate as well as block users who repeatedly violate the community’s standards. This includes:
- Spam or repeated comments
- False, inflammatory, offensive, abusive or hateful material
- Personal attacks or threats against others
- Profanity
- Commercial messages and personal advertisements
- Posts that infringe on intellectual property, privacy or other rights of third parties

If you have any questions, please contact our community managers.

🍝🏗️ Spaghetti Tower Challenge: Who can build the tallest one? 🤯🔥Steady hands, creative minds, and a whole lot of pasta! ...
03/20/2025

🍝🏗️ Spaghetti Tower Challenge: Who can build the tallest one? 🤯🔥
Steady hands, creative minds, and a whole lot of pasta! Will your tower stand tall or come crashing down? 😆🚧

A mindset of responsability, answerability, and driving towards goals while sharing your knowledge and experience to LIF...
03/13/2025

A mindset of responsability, answerability, and driving towards goals while sharing your knowledge and experience to LIFT UP those around you. ☺️✨

Character, principles and accountability. ✨
03/13/2025

Character, principles and accountability. ✨

The ability to turn the shopping quickly, 😃 accept new challenges, and bend but never break. 😌
03/13/2025

The ability to turn the shopping quickly, 😃 accept new challenges, and bend but never break. 😌

Honesty, visibility and accessiblity. ☺️
03/13/2025

Honesty, visibility and accessiblity. ☺️

We are one family. 😃 Each member is unique, and we embrace our diversity and inclusion. ✨
03/13/2025

We are one family. 😃 Each member is unique, and we embrace our diversity and inclusion. ✨

Persistence in overcoming obstacles, achieving goals, and maintaining our core values. ✨
03/13/2025

Persistence in overcoming obstacles, achieving goals, and maintaining our core values. ✨

Happy National Self-Care Day! Take some time each day to focus on what makes you relax. What do you do for self-care? 🧖‍...
07/24/2023

Happy National Self-Care Day! Take some time each day to focus on what makes you relax. What do you do for self-care? 🧖‍♀️🧖

We are only 6 days in with our Wellness Journey and as a whole, we have walked/jogged/ran the distance from BOISE to CRA...
02/06/2023

We are only 6 days in with our Wellness Journey and as a whole, we have walked/jogged/ran the distance from BOISE to CRATERS OF THE MOON! We are off to a great start and can’t wait to see where we are next week!

It’s not too late to join, come join us for our adventure!

We have officially started our 2023 Wellness Journey! 🥳 We are so excited to watch everyone’s progress and support eacho...
02/02/2023

We have officially started our 2023 Wellness Journey! 🥳 We are so excited to watch everyone’s progress and support eachother along the way.

Even if you are working for home, you can still join by:
- Taking a short walk on your breaks 🚶‍♀️🚶
- Taking a walk after work (but bundle up, it’s chilly out there) 🥶
- Going to the gym if you have a gym membership 🏋️
- Taking your animal on a walk/jog 🐕‍🦺
- Running around with your kids 🌳

Whatever you do, we are here to support you!

We are looking for Seasonal Customer Service Representatives to join our See's Candies team. See's Candies has been maki...
10/11/2022

We are looking for Seasonal Customer Service Representatives to join our See's Candies team. See's Candies has been making quality chocolate and candy for over 95 years.

POSITION OBJECTIVE:

This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on our standards for customer service, order accuracy and sales goal achievement.

POSITION RESPONSIBILITIES:

- Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone.
- Handle all internal and external customer service calls including order entry, processing adjustments, literature requests, tracking orders, creating new accounts and completing required paperwork.
- Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Process candy and gift item orders, payment and shipping information. Utilize upselling and suggestive selling methods to achieve defined sales goals.
- Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints. Assist with other related tasks as assigned by management.

MINIMUM QUALIFICATIONS:

- Customer service experience; contact/call center environment is preferred. Sales or telemarketing experience ideal. Must be results-oriented.
- Friendly and clear-speaking phone voice; effective verbal communication skills required.
- Solid attention to detail; ability to work accurately with speed and professionalism. Able to convey enthusiasm for product and programs sold.
- Demonstrated PC keyboard skills by touch; accurate typing skills.
- Working knowledge of Customer Relationship Management systems.
-Able to work a flexible schedule to meet the needs of the business during peak holiday seasons.
- Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

Why You'll Choose Us:

World Connection is a progressive call center. Supporting our employees is what we live for. Our mission is to provide an exceptional experience to each of our employees and clients with prompt and professional strategies to meet their individual needs.

World Connection is just the right size to hear your voice, we are big enough to have the right resources yet small enough to ensure that each one of our employees is included, appreciated, and given the resources to thrive and grow with the company.

DM US TO APPLY OR SUBMIT YOUR RESUME ON INDEED!

Address

303 N. Kimball Place
Boise, ID
83704

Opening Hours

Monday 7am - 5pm
Tuesday 7am - 5pm
Wednesday 7am - 5pm
Thursday 7am - 5pm
Friday 7am - 5pm

Telephone

+12085068446

Website

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