10/15/2026
Your Mantra for Today: *Allow...silence*
The first step in our Client Communication Series is to "listen...more" and the second is to "talk...less." The third is to "ask...better." Check out all 3 in this week's prior posts.
Thursday's PSA is the fourth and final step in improving client communication — a demand on us to provide something our clients crave: silence.
Allowing for silence in your client reviews, prospecting chats, and even conversations with staff...gets uncomfortable quickly. Unless you are prepared for silence. Better yet, when you intentionally allow for moments of silence.
Whether you help pre-retirees to develop a financial plan, or work with couples needing homeowners insurance, or you guide business owners into more effective tax strategies...they're all people you're interacting with. You work with humans.
And humans need time to process new information. They need quiet space to "emotionally think" through the questions you've asked just as much as they need to intellectually absorb them.
When facing financial decisions that have potentially far-reaching implications, make sure you're giving your people the silence they need.
The more comfortable you get with allowing for silence, the better you will become as a . An added bonus is that you'll also become exceptionally more competitive in your market. People notice this skill and they tell others about it...because it is so rare.
Read more about the importance of silence in the final issue in a 4-part series I published a few months ago: https://joellund.com/allow-client-communication-series/
Joel