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MWI Since 1994, MWI has equipped people and organizations to turn conflict into collaboration and challenges into opportunities. Learn more at www.mwi.org

MWI is an internationally recognized dispute resolution firm specializing in organizational ombuds services, mediation services, mediation and negotiation training, and consulting. We provide organizational ombuds services, mediation services, mediation and negotiation training, and consulting for corporations, universities, healthcare systems, and government agencies to build trust, strengthen communication, and create healthier workplaces. We strive to support courageous communication, honor different experiences and perspectives, be professional and responsive, and exceed expectations.

Thinking about mediation training in 2027? This one takes a little planning.MWI’s 40-Hour Mediation Training returns in ...
10/22/2026

Thinking about mediation training in 2027? This one takes a little planning.

MWI’s 40-Hour Mediation Training returns in May, with six full days of online learning, practice, and feedback led by experienced mediator and trainer Roy Baroff.

And MWI offers something beyond the training itself: graduates may have opportunities to continue building their skills through MWI’s court mediation programs. Opportunities depend on program needs and are not guaranteed.

If mediation training is on your list for 2027, now is a good time to get it on your calendar.

May 3, 5, 7, 10, 12 & 14, 2027
Mondays, Wednesdays & Fridays
9:00 AM–6:00 PM ET | Online

Learn more and register: https://ow.ly/FRBs50ZZaJM

How can ombuds share systemic concerns with organizational leaders while maintaining confidentiality and building trust?...
10/21/2026

How can ombuds share systemic concerns with organizational leaders while maintaining confidentiality and building trust?

That was one of the challenges explored at the East Coast Ombuds Group gathering on October 19 at Harvard's Countway Library.

MWI's Executive Director, Chuck Doran, supported Kim Wong's interactive presentation, "Practicing in the Face of Pressure." Chuck played the role of a university provost, giving ombuds participants an opportunity to practice conversations with leadership about organizational concerns.

Approximately 40 ombuds from across the East Coast came together for a day of learning and discussion on meaningful apologies, psychological safety, providing feedback to organizational leaders, and navigating layoffs during financial crises.

It was a great opportunity to exchange perspectives, learn from colleagues, and strengthen the work ombuds do every day.

Thank you to the organizers and everyone who contributed to the conversations!

10/20/2026

How often do you negotiate? Probably more than you think.

Whether you're advocating for an idea, working through a disagreement, or making decisions with others, negotiation is part of everyday life.

And it's a skill we can all strengthen.

In this short video, MWI trainer Roy Baroff explains why negotiation skills matter, no matter your profession or role.

Ready to build your skills? Join Roy for MWI's interactive Negotiation Skills Workshop, December 3–4, 2026, where you'll practice real-world scenarios, explore new approaches, and receive feedback.

Learn more and register: https://ow.ly/i0O450ZZ9BS

Not every workplace concern makes its way to leadership. And even when concerns are raised, they may be viewed as isolat...
10/19/2026

Not every workplace concern makes its way to leadership. And even when concerns are raised, they may be viewed as isolated incidents rather than part of a larger pattern.

That's one reason organizational ombuds programs can be so valuable. In addition to helping individuals work through concerns and consider their options, ombuds can identify recurring themes and share that information with leadership without compromising confidentiality.

Sometimes those themes point to communication challenges, unclear policies, or practices that aren't working as intended. Having that additional perspective can help leaders better understand what's happening in their organization and where they might want to take a closer look.

Ever wondered what it takes to become a mediator?Maybe you're considering a new career path, looking to add mediation sk...
10/16/2026

Ever wondered what it takes to become a mediator?

Maybe you're considering a new career path, looking to add mediation skills to your current work, or simply curious about the field.

MWI's free webinar with Chuck Doran, Everything You Wanted to Know About Mediation and How to Become a Mediator, is a great place to start!

Join us to learn about mediation, MWI's 40-Hour Mediation Training Program, and what happens after training, including potential opportunities for qualified graduates to gain practical experience through MWI's mediator panel.

Whether you're ready to take the next step or just exploring your options, bring your questions!

đź“… Next session: November 4, 2026
đź’» Free online webinar
🗓️ Can't make it? Additional dates are available.

Register and choose a session that works for you: https://ow.ly/gC0h50ZYxSb

Good mediation starts with good listening. But what does it really mean to listen with intention, especially when people...
10/15/2026

Good mediation starts with good listening. But what does it really mean to listen with intention, especially when people disagree?

Join MWI on November 5 for our next Mediator Roundtable, featuring Katrina Nobles, for a conversation about focused listening and how we can use listening skills to engage conflict more constructively.

We'll explore how focused listening supports collaborative problem-solving, why constructive disagreement can lead to better outcomes, and the value of pausing before responding.

📅 November 5, 2026 | 12:30–1:30 p.m. ET
đź’» Online via Zoom

Register here: https://ow.ly/w3m250ZXRII

10/14/2026

Sometimes a small shift in how we approach a difficult situation can make a big difference.

Over the past several months, we've shared practical Ombuds Tips for navigating workplace challenges, from managing disagreements and giving feedback to communicating through tension and change.

Here are 12 reminders worth keeping handy.

Which one resonates with you?

Already trained as a mediator? Ready to expand your skills into housing and eviction disputes?On November 18, MWI is off...
10/13/2026

Already trained as a mediator? Ready to expand your skills into housing and eviction disputes?

On November 18, MWI is offering its next Housing and Eviction Mediation Training. This advanced, specialized program is designed for mediators who have completed foundational mediation training and mediated at least five cases.

Through discussion, exercises, role-plays, and simulations, participants will build on their existing mediation skills and learn how to navigate the unique challenges of housing and eviction disputes.

And there may be opportunities to put those skills to work! Participants who successfully complete the training may have opportunities to mediate eviction cases through MWI’s Court Mediation Program.

đź“… November 18, 2026 | 9:00 am to 5:00 pm ET
đź’» Online via Zoom

Learn more and register: https://ow.ly/qfTb50ZR2ZC

Not every workplace concern needs a formal process. Sometimes people just need a place to talk through what's happening,...
10/12/2026

Not every workplace concern needs a formal process. Sometimes people just need a place to talk through what's happening, better understand their options, and figure out what to do next.

That's where TrustPoint comes in.

Through MWI's organizational ombuds services, employees have access to a confidential, independent and informal resource to discuss workplace concerns. They can ask questions, consider different perspectives and explore possible next steps without pressure to take a particular course of action.

At MWI, we believe people are better equipped to address challenges when they have the information, support and space to make their own decisions.

That's an important part of our mission, and the work we do every day.

“I felt stuck here.”For mediator Peter Gorer, those four words can open the door to some of the most useful conversation...
10/09/2026

“I felt stuck here.”

For mediator Peter Gorer, those four words can open the door to some of the most useful conversations that happen after a mediation.

In his latest post for MWI, Peter looks at the value of a thoughtful debrief and what mediators can learn when they hear what co-mediators and observers noticed from elsewhere in the room.

What worked? Where did the conversation shift? What might you try differently next time? The goal isn’t to pick apart a mediation or expect perfection. It’s to learn from it.

Peter shares five practical ways to make those conversations more useful, whether you’re a newer mediator or have been doing this work for years.

Read Peter’s post: https://ow.ly/EPbR50ZW7TG

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