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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5:30pm Thursday 9am - 5pm Friday 9am - 5pm

MWI

Name: MWI
Address: 40 Court Street 5th Floor, Boston, MA, 02108, US
Telephone: (617) 973-9739
Price range: $$

Since 1994, MWI has equipped people and organizations to turn conflict into collaboration and challenges into opportunities. Learn more at www.mwi.org

MWI is an internationally recognized dispute resolution firm specializing in organizational ombuds services, mediation services, mediation and negotiation training, and consulting. We provide organizational ombuds services, mediation services, mediation and negotiation training, and consulting for corporations, universities, healthcare systems, and government agencies to build trust, strengthen co

mmunication, and create healthier workplaces. We strive to support courageous communication, honor different experiences and perspectives, be professional and responsive, and exceed expectations.

09/02/2026

Stress can keep us focused on what happened, what someone meant, or what might happen next.

When you notice yourself going in circles, try shifting the question:

“If this is true, what would I do next?”

You don’t need to have everything figured out. Identifying one small next step can help turn worry into something you can work with.

Sometimes that step is gathering information, having a conversation, exploring your options, or simply deciding to wait and see.

09/01/2026

👋 Meet Isabel Brooke, MWI’s newest intern!

Isabel is working primarily with Dana Hinojosa to support data aggregation, analysis, and reporting projects. She brings a strong interest in conflict at both the interpersonal and organizational levels, with a long-term goal of working in the ombuds field.

What draws her to the data side of the work? We loved her answer:
“Conflict work is a little bit like magic to me, but it usually happens in a protected container of confidentiality. Working on the data side gives me the opportunity to share some of that magic and its impact without compromising the container. I really enjoy helping ombuds and others in the ADR field visualize and communicate the value of what they do.”

Through her internship, Isabel hopes to build a fuller picture of the ombuds field by learning from the different experiences and perspectives across the MWI team. We’re glad to have her curiosity and enthusiasm with us.

And one more thing you should know about Isabel: she has a pet tarantula named Coconut. 🕷️

Please join us in welcoming Isabel to MWI!

08/31/2026

How an organization responds when people disagree, raise concerns, or encounter conflict sends a message. People notice whether concerns are taken seriously, whether there are meaningful options for addressing them, and whether speaking up leads to constructive action.

Over more than 30 years of dispute resolution work, MWI has seen how those choices shape people's experience of an organization. Policies and programs matter, but so do the signals people receive about what happens when they challenge a decision, ask a difficult question, or need help working through a problem.

Conflict management isn't separate from organizational culture. It's one way culture is experienced.

08/27/2026

Reaching agreement isn't the finish line. A good agreement also needs to work in practice.

Before committing, make sure everyone is clear about responsibilities, timelines, next steps, and what happens if circumstances change.

Those conversations may feel like details, but they can be the difference between an agreement that holds and one that quickly falls apart.

Durable agreements are designed, not assumed.

Want to build stronger negotiation skills across your team? MWI offers practical negotiation training for real-world conversations. Learn more: https://mwi.org/negotiation-skills-workshop/?utm_source=linkedin&utm_medium=organic_social&utm_campaign=training&utm_content=negotiation_essentials

08/25/2026

🎉 Please join us in welcoming Lindsey Ensor to the MWI Ombuds Panel!

Lindsey provides strategic engagement support and ombuds services to MWI client Sutter Health, and we’re delighted to have her on the team.

What drew her to ombuds work? The opportunity to help people manage and resolve conflict in individualized ways as they navigate real-time challenges.

“I love building awareness of the unique ways that ombuds can help people, and to help people build new, transformative ways of thinking about and responding to conflict.”

One tip she often shares with participants is to get clear on the goal before acting. Without that clarity, it’s easy to take actions that don’t serve what you’re trying to achieve. Once you know your goal, you can ask a simple question: Is this action likely to move me toward my goal or away from it?

And something we were definitely surprised to learn? She learned to meditate when she was five years old. We’re going to need to hear more about that! 😊

We’re so glad to have Lindsey as part of the MWI community and look forward to the experience and perspective she brings to our work.

Welcome to MWI, Lindsey! 👏

08/24/2026

Conflict management depends on people, but it also depends on their environment.

Even the most skilled professional needs the right conditions to do good work. That might mean sufficient time and access, clear expectations, support from leadership, relationships across an organization, or a process designed for the situation at hand.

For more than 30 years, MWI has worked across mediation, arbitration, organizational ombuds, facilitation, training, and consulting. That experience has taught us to look beyond who is doing the work and ask whether we've created the conditions for the work to succeed.

Good conflict management isn't just about finding the right people. It's about setting them up to do their best work.

08/21/2026

Have something to share with the mediation community?

MWI is looking for thoughtful presenters for Mediator Roundtables beginning in February 2027 and beyond.

We’re interested in practical ideas, tools, approaches, and perspectives that can help mediators and conflict resolution practitioners strengthen their work.

You don’t need to have a polished presentation ready. If there’s something you’ve learned, explored, or tried in your practice that could spark a useful conversation, we’d like to hear about it.

Interested in presenting? Contact Clarice Parsons at [email protected] with your idea.

And if there’s someone you’d love to hear from at an upcoming roundtable, tag them in the comments or share this post with them.

08/20/2026

🎉 Celebrating Two Years with Harsh*t!

This month marks two years since Harsh*t Chandrol joined MWI, and a lot has happened in those two years!

Harsh*t joined us as our Data and Analytics Specialist and has since grown into the role of Solutions Architect, reflecting the increasingly important role he plays in how we use data and technology across MWI.

From improving dashboards and reporting to strengthening Salesforce, automating processes, and building solutions to some of our more complicated data challenges, Harsh*t helps us work smarter and make better use of the information we have.

We especially appreciate his willingness to dig into a problem, ask the right questions, and keep working at it until he finds a solution that works.

Congratulations on two years, Harsh*t, and on all the growth along the way. We’re glad to have you on the MWI team and look forward to seeing what year three brings! 🎉

08/19/2026

Sometimes the question isn’t, “Why are they being so difficult?”

It’s, “What might be making it difficult for them to stay engaged?”

The model offers a useful lens for what may be happening beneath someone’s reaction and how we might respond in ways that support continued engagement.

Swipe through for five things to pay attention to when people disengage.

08/18/2026

A strong year for MWI’s court mediation program.

During our last fiscal year, MWI received and processed 510 court mediation cases, a 16% increase over the previous year. We also welcomed 27 new volunteer mediators to our panel.

For more than 30 years, MWI has worked with courts across Massachusetts to help people address disputes through mediation. This program is made possible by volunteer mediators who generously contribute their time, skill, and experience to help people address conflict constructively.

A special thank you to Clarice Parsons and Alice Tracey, who keep MWI’s court mediation program moving every day, supporting our mediators and managing the many details behind this work.

And our mediation work extends beyond the courts. MWI also provides mediation services for individuals, businesses, and organizations seeking a constructive way to address conflict.

Thank you to everyone who contributed to another year of helping people find a path forward.

Address

40 Court Street 5th Floor
Boston, MA
02108

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5:30pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

(617) 973-9739

Website

https://www.mwi.org/

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