08/12/2026
Most leaders know feedback matters. The harder question is: Why does even well-intentioned feedback sometimes fall flat?
Because people don't just hear feedback—they feel it.
When feedback threatens our sense of achievement, belonging, or autonomy, attention shifts from learning to self-protection.
Great leaders anticipate those reactions. They deliver feedback in ways that build psychological safety, preserve dignity, and keep the focus on growth.
If you're looking to help your leaders build this capability, HAVEN can help. And if you'd like to learn more, we highly recommend HBR's article, "Great Leaders Know Which Emotions Their Feedback Will Trigger."
https://lnkd.in/euNcUeaT
People don’t learn from feedback simply because they receive it—they learn when the emotions feedback triggers keep their attention focused on improving the work rather than protecting themselves. Drawing on more than a decade of research, the authors explain which emotions promote learning, whi...