03/10/2020
Coronavirus information
This is how AIRBNB is handling reservations made with them on their websites.
Coronavirus information and extenuating circumstances policy
We know you may have questions about the coronavirus (COVID-19) and what it means for you as an Airbnb host or traveler. As the situation evolves, this page is the best place to learn more about Airbnb’s policy—and we’ve also answered some frequently asked questions for Airbnb hosts.
More information is coming out every day, and that can make this a confusing time to travel and host. We’ll continue to monitor the situation and share updates as we have them. In the meantime, we’re asking our community to be considerate to hosts and guests who need to cancel.
What does this policy mean?
Eligible reservations can be canceled without charges, including:
Guests who are traveling to or from severely impacted areas (for a list of areas impacted and covered by this policy, see below)
Hosts who are hosting in or welcoming guests from severely impacted areas (for a list of areas impacted and covered by this policy, see below)
Anyone who can’t complete their trip due to official travel restrictions, medical or disease control duties, flight or ground transportation cancellation initiated by the provider due to COVID-19, or suspected or confirmed cases of COVID-19
What happens when a reservation that falls under our extenuating circumstances policy is canceled?
The guest will receive a full refund (including any fees)
Hosts won’t incur any cancellation fees
Airbnb will refund all fees
Hosts can accept new reservations for those dates
Superhost status will not be affected
About the coronavirus outbreak (COVID-19)
On January 30, 2020, the World Health Organization (WHO) declared a Public Health Emergency of International Concern (PHEIC) for the current outbreak of coronavirus disease, known as COVID-19.
Given the health and safety risks, we are asking all hosts and guests to please review your local authorities' travel guidance and health advisories, in addition to global guidance from the WHO. We strongly urge our community to take necessary precautions to protect yourself when traveling or hosting.
We’re providing a list of resources for your convenience—please check with your relevant local authority if it’s not featured below. Please also regularly check the advisories relevant to you for updates.
World Health Organization (WHO)
Coronavirus information
Australia
Travel advisories
Coronavirus information
Canada
Travel advisories
Coronavirus information
People’s Republic of China
National Health Commission
Chinese Center for Disease Control and Prevention
France
Travel advisories
Coronavirus information
Germany
Travel advisories
Coronavirus information
Italy
Travel advisories
Coronavirus information
Japan
Travel advisories
Coronavirus information
New Zealand:
Travel advisories
Coronavirus information
Singapore
Travel advisories
Coronavirus information
South Korea
Korea Centers for Disease Control & Prevention
Korea Tourism Organization
Thailand
Travel advisories
Coronavirus information
United Kingdom
Travel advisories
Coronavirus information
United States
Travel advisories
Coronavirus information
Extenuating circumstances policy for the coronavirus outbreak
Our extenuating circumstances policy covers our hosts and guests with eligible reservations who are being impacted by the coronavirus (COVID-19) outbreak. We're closely monitoring official guidance from local government and health authorities and the World Health Organization in order to support the health and wellbeing of our community in severely impacted areas. As the situation evolves, we will be continuously evaluating and updating this policy.
If your trip is covered by the policy, you will have the option to cancel your home's reservation or Airbnb Experience without charge. If you’re traveling from or hosting in a severely impacted area and we can recognize your location and reservation details as outlined below, you may be notified that your reservation automatically qualifies on the reservation details page. If your reservation is eligible under this policy but you do not have a notification, please contact us.
