The DiJulius Group

The DiJulius Group Customer experience consulting, training and executive education

06/17/2026

Happy employees matter.

But happiness alone does not create a world-class customer experience.

A happy employee who is poorly trained can still frustrate a customer.
A happy employee without standards can still be inconsistent.
A happy employee without autonomy can still feel powerless.

In Episode 257 of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius challenge the phrase “happy employees create happy customers” and explain what is missing from that equation.
The real link between EX and CX is not happiness alone. It is readiness, training, trust, accountability, and leadership.

Listen here: https://hubs.la/Q04kZ9VZ0

June is the month to celebrate 20 years with The DiJulius Group.\!Now through June 30, 2026:Save 20% off TDG books purch...
06/15/2026

June is the month to celebrate 20 years with The DiJulius Group.\!

Now through June 30, 2026:
Save 20% off TDG books purchased through our website.
Use code TDG20 at checkout.

Plus, receive 20% off keynote presentations booked in June 2026.
Whether you want to equip your leadership team with TDG’s books or bring the customer service revolution to your next event, this anniversary offer is a strong place to start.

Some restrictions apply. Contact us for details.
Shop books: https://hubs.la/Q04kYNRj0
Inquire about a keynote: https://hubs.la/Q04kWlzT0

06/14/2026

Your most reliable employees may be the ones getting the least attention.

Leaders often spend the most time managing high-maintenance employees while the quiet rock stars keep the business running.

In this episode, John DiJulius explains why recognition cannot only go to the people who create noise. The employees who consistently do things right need to feel valued, seen, and appreciated.
Listen here: https://hubs.la/Q04kYB8c0

Looking for a powerful way to energize your team around customer experience?To celebrate The DiJulius Group’s 20th anniv...
06/13/2026

Looking for a powerful way to energize your team around customer experience?

To celebrate The DiJulius Group’s 20th anniversary, we’re offering 20% off keynote presentations booked in June 2026!

A TDG keynote helps leaders and teams understand why customer experience is not common sense.
It is a system.
It is leadership.
It is training.
It is culture.
It is strategy.
If your organization is ready to raise the standard, June is the time to book.
Some restrictions apply. Contact us for details.
https://hubs.la/Q04kQs3W0

Twenty years in business is not possible without clients, partners, readers, listeners, friends, family, and team member...
06/12/2026

Twenty years in business is not possible without clients, partners, readers, listeners, friends, family, and team members who believe in the mission.

So first: thank you.

To celebrate The DiJulius Group’s 20th anniversary, we’re offering:
20% off books (use code TDG20 at checkout)
https://hubs.la/Q04kQbcM0
20% off keynote presentations
contact us to ck availability:
https://hubs.la/Q04kPrrz0

It’s our way of helping more organizations bring customer and employee experience transformation to their teams.

If you’ve been thinking about bringing TDG’s message to your organization, now is a good time to start the conversation.
Some restrictions apply. Contact us for details https://hubs.la/Q04kPrrz0 .

We’re celebrating 20 years of The DiJulius Group!For a limited time, save 20% off any of TDG’s books when you purchase t...
06/11/2026

We’re celebrating 20 years of The DiJulius Group!

For a limited time, save 20% off any of TDG’s books when you purchase through our website.

Use code TDG20 at checkout.
Shop here:
https://hubs.la/Q04kL85H0

Offer valid through June 30, 2026. Website purchases only. Bulk orders included. Some restrictions apply.

The DiJulius Group is celebrating 20 years in business!To thank the clients, leaders, teams, readers, and service revolu...
06/10/2026

The DiJulius Group is celebrating 20 years in business!

To thank the clients, leaders, teams, readers, and service revolutionaries who have been part of the journey, we’re offering 20% off any of TDG’s books when purchased through our website.

Use code TDG20 at checkout.

Whether you are building a stronger service culture, developing leaders, improving customer relationships, or creating a more intentional employee experience, TDG’s books are designed to help turn customer and employee experience into a true competitive advantage.

Shop here:
https://hubs.la/Q04kLpLp0
Offer valid through June 30, 2026. Website purchases only. Bulk orders included. Some restrictions apply.

06/08/2026

AI may be able to answer questions.

But leaders still need to ask better ones.

In episode 256 of The Customer Service Revolution Podcast, explains why wisdom, curiosity, humility, and questioning are essential leadership skills in a world full of instant answers.

Listen here:
https://hubs.la/Q04kgxJh0

To our clients, alumni, and extended TDG family:You are a major reason we are celebrating 20 years in business.You took ...
06/08/2026

To our clients, alumni, and extended TDG family:

You are a major reason we are celebrating 20 years in business.
You took the ideas and did the hard part.
You brought them into meetings.
You trained your teams.
You challenged old habits.
You coached employees.
You built standards.
You measured progress.
You kept going when the initiative could have faded.
That is how service cultures are built.
Not by one keynote.
Not by one workshop.
Not by one good intention.
But by leaders and teams who decide that customer experience is too important to leave to chance.
Thank you for being part of The DiJulius Group’s first 20 years.
We are honored to be part of your story.

06/06/2026

AI will not make human skills less important.

It will make the right human skills more valuable.

In this episode, and discuss the future of work, the danger of average AI-generated output, and the leadership skills companies need to protect and develop now.

Listen here:
https://hubs.la/Q04kgt160

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