Service by the Boxes

03/12/2026

02/27/2026

02/23/2026

02/17/2026

Just submitted my presentation for the Association of Equipment Management Professionals (AEMP) Connect.

Now it’s time to slow down for a few days, spend time with Sarah and the kids, then it’s back on the road — New York next week working onsite with a dealer, home briefly, and then on to Las Vegas for Association of Equipment Management Professionals (AEMP) Connect and CONEXPO-CON/AGG.

This is the season I enjoy most — partnering with ownership and executive teams who are serious about improving culture, operational discipline, leadership accountability, and product support performance.

Dealers don’t call me when things are easy.

They call when profitability is tight, absorption is lagging, leadership is misaligned, or the service department isn’t performing at the level it should.

We fix that.

Through culture alignment.

Through operational clarity.

Through a disciplined product support strategy that gains market share and drives sustainable profitability.

When I return from Vegas, I’m heading right back out to work with another dealer committed to raising the standard in 2026.

I only have a limited number of consulting engagements available for the remainder of this year.

If your goal is to improve absorption, strengthen leadership, and truly weaponize your product support departments to attack your market in 2026, it would be wise to start that conversation now.

Serious dealers plan ahead.

If that’s you, reach out.

979-337-4339
[email protected]

02/16/2026

I’ve officially finalized and submitted my presentation for CONEXPO-CON/AGGCONEXPO-CON/AGG — and I’ll be speaking March 5, 2026 at 2:30 PM in West Hall, Room 212.

This session is sponsored by the Association of Equipment Management Professionals (AEMP) — grateful for their support of practical, real-world conversations that move our industry forward.

I’ll also be speaking earlier in the week at the Association of Equipment Management Professionals (AEMP) Connect on Monday, March 2.

Two conferences. Two stages. One mission:

Helping service departments become disciplined, profitable, best-in-class operations.

The presentation is built on the principles from my five-star rated book, Service by the Boxes — because nothing changes until the process changes.

If you’ll be in Vegas the first week of March and want to connect, reach out. Let’s talk about your service operation and what it will take to elevate it.