12/19/2019
Job Title
Property Manager
Job Summary
The Property Manager is accountable for the delivery of property management services to clients and tenants as well as the effective administration of policies and procedures that promote well-managed, well-maintained buildings and grounds at third-party commercial properties. The person in this role exercises judgment within the framework of client guidelines, Company policies and procedures, management directives, budget parameters, and regulatory mandates. The overriding management objectives are the achievement of maximum return on commercial real estate assets and a high level of service to all clients, tenants, and vendors.
Relationships
Reports to the Director of Property Management or Senior Property Manager. Supervises assigned administrative team. Maintains collaborative relationships with building engineers, Company accountants, suppliers, vendors, and other professional servicing companies for the property.
Essential Duties and Responsibilities:
• Oversee the day-to-day operational management of buildings and grounds consistent with Seven Oaks Management policies and procedures, approved budgets and business plans, management direction, and third-party owner guidelines.
• Create property business plans and annual operating budgets.
• Support or manage tenant-focused relationship programs and processes that meet or exceed building occupant expectations.
• Participate in the engagement of third-party suppliers and contractors. This includes negotiating service agreements, selecting contractors and suppliers, providing quality-control oversight, implementing cost-containment initiatives, measuring compliance to contractual standards, and serving as liaison as needed between tenants and third-party service providers.
• Gather, analyze, and report financial data required to provide accurate assessments of property performance and support decision-making.
• Assist with administration of tenant leases in compliance with document provisions.
• Perform financial management and record keeping activities.
• If charged to do so, collect rent and other receivables.
o Aggressively pursue collections when necessary.
• Invoice tenants as required.
• Assist with management of payables, consistent with approved budgets, contractor/supplier performance, Corporate Accounting directives, and expense containment initiatives.
• Accurately and timely report transactions using Corporate Accounting systems and methods in conformance with policies, procedures, and timelines. Maintain documentation locally for management or other review.
• Support risk management efforts to minimize exposure and losses.
• Obtain certificates of insurance or waivers from contractors, suppliers, and other third-parties, and assure adherence to safety guidelines pertinent to property visitors, tenants, and employees.
• Facilitate employee participation in Company workplace safety programs for adherence to accident prevention initiatives.
• Provide post-accident follow-up, including reporting, investigation, and liaison for insurance, legal, and incident prevention purposes.
• Function as liaison between assigned property and Seven Oaks Management team members, Ownerships, Leasing Representatives, and Development Officers. Support activities might include but are not limited to:
o Assure vacant space is in show-ready condition; provide input as leases are negotiated;
o Participate in due-diligence activities;
• Supervise staff, including administrative support employee(s) and provide guidance to engineers. Plan, organize, direct, and control employee-focused actions to:
o Assure compliance with labor laws, including those stemming from the Fair Labor Standards Act, Civil Rights statutes, and others. Assure compliance with Company policies and procedures, and management directives;
o Seek and facilitate employee development and training opportunities that promote maximum productivity and safety;
o Provide regular performance feedback, intervening as required when employee job performance fails to measure up to standards;
o Within guidelines, administer compensation, employment activities, terminations, and personnel transactions.
o Promote objectives outlined in Seven Oaks Management Affirmative Action Programs
Job Qualifications
• Language Skills: Read and interpret English Language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Communicate orally with tenants and staff members. Effectively interview prospective employees, train subordinates, and provide regular feedback on performance.
• Mathematical Skills: Must be able to apply analytical math skills in recommending budget figures, assessing budget-to-actual variances, evaluating contractor bids, assisting with compensation administration, and completing monthly management reports.
• Reasoning Ability: Apply sound judgment in carrying out or issuing instruction, which may
