BPO Careers at P1

Home
United States
Brooklyn, NY
BPO Careers at P1

See featured posts for current job openings. At Priority1 BPO, we understand that every business has unique requirements and challenges.

Priority1 BPO is a leading Business Process Outsourcing (BPO) company that specializes in providing high-quality, cost-effective, and scalable outsourcing solutions to businesses across various industries. With our extensive experience and expertise, we are committed to helping our clients streamline their operations, improve efficiency, and enhance customer satisfaction. That's why we offer a wid

e range of BPO services tailored to meet the specific needs of our clients. Our dedicated team of professionals works closely with each client to gain a deep understanding of their goals and processes, enabling us to deliver customized solutions that drive measurable results. Our comprehensive suite of BPO services includes:

Customer Support: We provide exceptional customer support services through various channels, including phone, email, and live chat. Our highly trained customer service representatives ensure that every interaction is handled with professionalism and empathy, resulting in enhanced customer loyalty and satisfaction. Technical Support: Our skilled technical support team offers 24/7 assistance to resolve technical issues, troubleshoot problems, and provide comprehensive product support. We combine deep technical expertise with excellent communication skills to deliver prompt and effective solutions. Data Entry and Processing: With our accurate and efficient data entry and processing services, businesses can streamline their data management processes, reduce errors, and enhance data quality. We handle large volumes of data with utmost confidentiality and deliver results within tight deadlines. Back-Office Support: Our back-office support services include administrative tasks, document management, data analysis, and more. By outsourcing these non-core functions to us, businesses can focus on their core competencies and achieve operational excellence. Multilingual Services: With a global workforce proficient in multiple languages, we cater to clients operating in diverse markets. Our multilingual support enables effective communication with customers and enhances brand reputation on a global scale. At Priority1 BPO, we prioritize security, data privacy, and adherence to industry best practices. We invest in cutting-edge technologies, robust infrastructure, and stringent security measures to safeguard client data and maintain confidentiality. Partnering with Priority1 BPO allows businesses to leverage our expertise, scalability, and cost-efficiency to gain a competitive edge in today's dynamic marketplace. We are dedicated to delivering excellence in every aspect of our services and building long-term partnerships based on trust, transparency, and mutual success.

06/17/2026

📢 NOW HIRING – Tier 1 Telco Support Representative

Location: Remote, Permanent WFH
Schedule: Full-Time , Eastern Time Zone

PriorityOne BPO is seeking a customer-focused Telco Support Representative to assist customers with billing inquiries, benefit program enrollments, appointment scheduling, order fulfillment coordination, and general customer service support.

Responsibilities:
• Assist customers with benefit program applications and enrollments
• Answer basic billing and account-related questions
• Schedule customer appointments and service visits
• Coordinate orders with vendors and internal teams
• Track orders and ensure timely delivery of products and services
• Follow up on pending orders, installations, and customer requests
• Provide inbound customer service support during peak call volume periods
• Maintain accurate customer records and notes
• Escalate complex issues when appropriate

Qualifications:
• Excellent English communication skills (written and verbal)
• Strong customer service and phone skills
• Comfortable handling inbound customer calls
• Detail-oriented and highly organized
• Previous call center, telecom, billing, customer service, scheduling, or order management experience preferred
• Ability to multitask and work independently in a remote environment

📧 How to Apply

Send your application to: [[email protected]]

Subject Line:
[Your Name - Tier 1 Telco Support Representative]

Attach:
• Resume/CV

Email Body:
Include a brief cover letter outlining your relevant experience in customer service, billing support, telecommunications, order management, appointment scheduling, and inbound call handling.

Only shortlisted candidates will be contacted.

05/19/2026

NOW HIRING – Entry-Level Low Voltage / Security Integration Support

We are seeking a reliable and detail-oriented team member to support our growing low-voltage and security integration operations.

This is a remote entry-level role with opportunities for long-term growth within the company.

Responsibilities:
• Assist with scheduling, coordination, and administrative support
• Update tickets, job notes, and project information
• Communicate with technicians, vendors, and clients
• Assist with dispatching and daily operational tasks
• Maintain organized records and follow company procedures

Requirements:
• Strong English communication skills
• Reliable, professional, and organized
• Comfortable using email, spreadsheets, and online systems
• Stable internet connection and quiet work environment
• Willingness to learn the low-voltage/security industry

Preferred but not required:
• Customer support, dispatch, admin, or coordination experience
• Familiarity with security, telecom, construction, or technical industries

Important:
We are looking for candidates seeking stable, long-term work. Reliability, communication, and professionalism are extremely important, as this role supports active client operations and ongoing projects.

Compensation will be based on experience, qualifications, communication skills, and overall fit for the role.

To apply:
Please send your resume and include a brief cover letter in the body of your email describing your experience, availability, and why you believe you are a good fit for the role.

Send applications to: [email protected]

Subject Line:
LOW VOLTAGE SUPPORT – First Name Last Name

05/15/2026

WE’RE HIRING — REMOTE NOC SUPPORT / DISPATCH COORDINATOR

PriorityOne BPO is currently hiring remote representatives for an after-hours telecommunications support account.

This role is ideal for individuals who are organized, professional, responsive, and comfortable handling calls, emails, ticketing, and escalations in a fast-paced environment.

Responsibilities:
• Answer incoming customer support calls
• Collect and document issue details accurately
• Open and route support tickets to the proper teams
• Monitor and respond to incoming support emails
• Escalate issues through the correct channels
• Send maintenance notifications and follow up with customers
• Assist with both planned and urgent maintenance communications
• Maintain professionalism and strong communication throughout all interactions

Requirements:
• Excellent English communication skills
• Clear and professional speaking voice
• Strong listening and comprehension skills
• Customer service and/or dispatch experience preferred
• Ability to multitask and remain organized
• Reliable computer and stable internet connection
• Quiet work environment suitable for calls
• Willingness to work after-hours schedules based on client needs

Application Requirements:
Please send the following to [email protected]:
• Updated Resume
• Voice Sample (1–2 minutes introducing yourself naturally and conversationally)

Email Subject Format:
NOC Support Application – First Name Last Name

Only qualified applicants will be contacted for the next steps.

04/30/2026

🚨 WE’RE HIRING – REMOTE VIRTUAL ASSISTANT (SECURITY / LOW‑VOLTAGE SUPPORT)

PriorityOne BPO is looking for a highly organized and dependable Remote Virtual Assistant to support a U.S.-based security / low‑voltage integration company.

💻 Remote / Work From Home
🌏 Applicants must be based in the Philippines
🕐 U.S. Eastern Time (EST) coverage required

✅ ROLE OVERVIEW:
Respond to emails professionally and on time
Book, update, and confirm appointments
Follow up with clients and technicians
Manage inbox priorities and scheduling
Maintain accurate notes, updates, and records
Support daily administrative operations

✅ REQUIREMENTS:
Strong Virtual Assistant / Administrative experience
Excellent written and spoken English
Highly organized, detail‑oriented, and reliable
Able to prioritize tasks and respond promptly
Reliable computer, professional headset, and quiet workspace
Stable internet connection
Willingness to work during U.S. EST business hours

⚠️ Technical knowledge of low‑voltage or security systems is NOT required, but experience or familiarity with security, alarms, cameras, access control, or field service businesses is a PLUS.

📩 HOW TO APPLY:
Email your resume to:
📧 [email protected]
✅ Your cover letter MUST be written in the body of the email (not as an attachment) and should briefly outline:
Your relevant Virtual Assistant or admin experience
Your experience with email handling, scheduling, or client communication
Any relevant exposure to technical, service-based, or security-related work (if applicable)

Subject line format (required):
Remote Virtual Assistant – [Full Name]

⚠️ Applications that do not follow instructions will not be considered.

03/13/2026

🚨 WE’RE HIRING – TELECOM SUPPORT (VOIP / HOSTED PBX)

PriorityOne BPO is looking for a Telecom Support Representative with experience supporting hosted VoIP platforms.

💻 Remote / Work From Home
🕐 US EST Coverage

What you’ll do

• Troubleshoot VoIP issues (call quality, registration, inbound/outbound calling)
• Support customers using hosted PBX platforms
• Assist with device configuration, provisioning, and service setup
• Identify issues related to SIP, networking, or configuration
• Document cases and escalate complex issues when needed
Preferred experience

✔ Hosted VoIP / PBX platforms
✔ NetSapiens or SkySwitch (strongly preferred)
✔ SIP and VoIP troubleshooting
✔ IP phone configuration
✔ Telecom or VoIP technical support
Experience with BroadWorks, Metaswitch, 3CX, FusionPBX, or similar platforms is also welcome.

📩 Apply: [email protected]
Subject: Telecom Support – Full Name

When applying, briefly describe the VoIP platforms you’ve worked with.

03/12/2026

WE’RE HIRING – HEBREW SPEAKING CUSTOMER SUPPORT

PriorityOne BPO is looking for a Hebrew-Speaking Customer Support Representative to join our remote team supporting international customers.

💻 Remote / Work From Home
🕐 Day & Night Shifts (US EST coverage)

What you'll do:
• Support customers via email, chat, and phone
• Help resolve account, product, and service inquiries
• Document cases and escalate issues when needed

Requirements:
✔ Fluent in Hebrew & English
✔ Customer support or service experience preferred
✔ Reliable internet connection
✔ Comfortable working remotely

📧 Apply: [email protected]

Subject: Hebrew Customer Support – Full Name

01/22/2026

PriorityOne BPO
Tier 1 Technical Support Representative – Telecom (Residential Focus)

Contract | Remote | PH / DR / South Africa | US EST Hours

PriorityOne BPO is hiring a Tier 1 Technical Support Representative for a US-based telecom account focused primarily on residential customers, with some exposure to business support as a plus.

This role is for someone who can think critically, not just follow scripts. We’re looking for a rep who understands what they’re troubleshooting, can explain their reasoning, and knows when something doesn’t fit a standard workflow.

What You’ll Do

Troubleshoot VoIP service issues (call quality, registration, inbound/outbound calling, device issues, connectivity, etc.)
Provide basic support for POTS and mobile services
Identify whether issues are likely network-related, provisioning-related, configuration-related, or user-related
Ask the right follow-up questions to narrow down root causes
Document cases clearly with meaningful context (not just a list of steps taken)
Recognize when a case does not fit a standard scenario
Escalate appropriately, with clear explanations of what you observed and attempted
Support US-based customers during EST hours

What We’re Looking For:

This is not a script-only role.
You may be a strong fit if you:

Have hands-on VoIP troubleshooting experience (SIP basics, softphones, desk phones, call quality issues, etc.)
Understand how to isolate problems instead of guessing
Can explain why you took certain steps—not just what you did
Notice patterns across cases
Don’t hide behind scripts when something doesn’t make sense
Can slow down and think when something feels “off”
Communicate clearly, calmly, and professionally
Are comfortable working independently as a contractor

Requirements:
1–3+ years of Tier 1 technical support experience (telecom preferred)
VoIP troubleshooting experience (required)
Familiarity with POTS and/or mobile services (preferred)
Strong written and spoken English
Reliable internet connection
Ability to work US EST hours
Must be based in Philippines, Dominican Republic, or South Africa

Nice to Have:
Business or enterprise telecom support experience
Familiarity with SIP, NAT, codecs, call routing, or firewall concepts
Experience working with ticketing systems
Experience supporting B2B clients

How to Apply
Please email your application to:
📧 [email protected]
Subject line format:
Tier 1 Technical Support Representative – Full Name
In the body of your email, include a cover letter outlining your relevant experience. Do not attach a separate cover letter file, your message body will serve as your cover letter.
Attach your resume as a PDF.

01/02/2026

📢 PRIORITYONE IS HIRING

VoIP Support Specialist (SkySwitch Experience REQUIRED)

Work From Home | Independent Contractor | US-Based Client

PriorityOne is seeking experienced VoIP professionals to support a US-based telecom client. This role requires hands-on experience using the SkySwitch platform.

⚠️ This is NOT an entry-level role. Applicants must have SkySwitch experience.

🔹 Key Responsibilities
• Work directly within the SkySwitch platform
• Provision VoIP services (users, extensions, DIDs, features)
• Troubleshoot VoIP issues (registration, call quality, call flow)
• Handle moves/adds/changes (MACs)
• Follow telecom SOPs and escalation processes
• Support internal teams and/or customers as needed

🔹 REQUIRED Qualifications (Non-Negotiable)
✅ Hands-on SkySwitch experience
✅ VoIP / telecom background (ISP, MSP, UCaaS, or telecom BPO)
✅ Strong English communication skills
✅ Reliable internet connection & quiet WFH setup
✅ Own laptop/PC and headset
✅ Ability to work US business hours

🔹 Nice to Have
➕ SIP / PBX knowledge
➕ Tier 1 or Tier 2 VoIP support experience
➕ Experience with ticketing systems (Zendesk, Freshdesk, etc.)

🔹 What PriorityOne Offers
✨ 100% Work From Home
✨ Stable US-based client
✨ Long-term contractor opportunity
✨ Competitive pay (based on experience)
✨ Supportive remote team

📩 HOW TO APPLY (IMPORTANT)
Send your application to 📧 [email protected]

Email Subject Line:
Your Full Name – VoIP Support Specialist (SkySwitch)

Attach:
📎 Your resume

Email Body MUST include:
• A brief summary of your SkySwitch experience
• Your VoIP / telecom background
• Years of relevant experience
• Current time zone & availability

⚠️ Applications without SkySwitch experience outlined in the email body will not be considered.

09/29/2025

🌐 PriorityOne BPO is Hiring!

Position: Client Operations & Sales Manager (Remote – Philippines)

📍 Work Setup: Fully Remote (Philippines-based applicants only)
🕒 Schedule: Monday–Friday, US Eastern Time Zone (fixed shift)
💻 Type: Independent Contractor | Full-time
🗓️ Start Date: November 2025 (screening in progress now)

🔑 About the Role

PriorityOne BPO is seeking a Client Operations & Sales Manager with proven B2B sales experience. This role combines client operations support with sales outreach. You will be responsible for generating new client leads and serving as the main point of contact for client compliance, attendance, and resource requests.

📌 Key Responsibilities

Generate and follow up on B2B leads (emails, networking, occasional calls).
Act as the primary contact for client compliance, attendance, and resource updates.
Participate in client meetings/calls to strengthen relationships and ensure compliance.
Work closely with client supervisors, directors, and internal BPO admin personnel.

✅ Requirements

Proven B2B sales experience (outsourcing/BPO background preferred).
Excellent English communication skills (written and verbal).
Organized, professional, and proactive in client-facing roles.

Work setup required:

Computer/laptop
Stable internet connection with backup
Backup power supply
Noise-cancelling headset with microphone

📩 How to Apply

Applicants must complete both steps to be considered:
Send your resume or CV to [email protected]
(cover letter optional but preferred).

Fill out the online application form here: https://forms.gle/qKTyrwZ1xXY8ABkp9

09/09/2025

🌐 NOW HIRING: Work-from-Home Telco Support Reps! 📞💻

PriorityOne BPO is looking for talented individuals in the Philippines to join our team as Technical Support or Billing Support Representatives for a leading telecom provider—all from home! 🚀

💼 Position: WFH Telco Support (Technical/Billing)
🕒 Schedule: Full-time (Eastern Time Zone)
💰 Pay: Competitive hourly rate + incentives

✨ What You’ll Do:
✅ Help customers with technical or billing concerns
✅ Troubleshoot phone, internet & voicemail services
✅ Provide support via phone, chat & email
✅ Document solutions accurately

✨ We’re Looking For:
👉 Strong communication skills
👉 Basic tech troubleshooting knowledge (training provided)
👉 Reliable & self-motivated to work remotely
👉 Customer service experience

🌟 Perks:
✅ Paid training
✅ 100% Work-from-home
✅ Supportive team environment
✅ Growth opportunities

📩 Apply Now!
Send your resume to [email protected]
with the subject line: WFH Telco Support – Your Name

🚀 Don’t miss the chance to grow your career from the comfort of your home with PriorityOne BPO!

Address

Brooklyn, NY

Opening Hours

Monday

8am - 7pm

Website

https://www.p1bpo.com/

Alerts

Be the first to know and let us send you an email when BPO Careers at P1 posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to BPO Careers at P1:

Shortcuts

Want your business to be the top-listed Business in Brooklyn?