09/11/2026
A Message from Our CEO
To our Micrologic customers:
On September 10, we fell short of the reliable service you expect and deserve. I want to personally apologize for the disruption and frustration this outage caused.
Damage by a third party to our main fiber trunk line resulted in a major network outage. Our team worked throughout the day and into the night with outside crews to restore service. While repairs required resources beyond our company, the responsibility to our customers remain ours. We take our responsibilities seriously., and we offer no excuses for how long you were without service.
We understand that an internet outage interrupts more than a connection. It affects your work, your business, your family and your ability to stay connected when it matters. We also acknowledge that the difficulty reaching us increased your frustration. The outage affected our office and phone system, limiting our ability to answer your calls when you needed us most.
As of 1:00 am this morning, our network is showing service restored. If you are still experiencing an interruption, please contact our customer service team so we can address it directly. If you have any further questions or concerns, please reach out and speak with a member of our customer service team and they can provide further assistance and information.
Your confidence in Micrologic matters to us , and we know we must earn it through our actions. Micrologic is committed to providing reliable service, communicating clearly, and being accountable when we fall short.
As a locally owned and operated West Virginia company , we serve our neighbors and the communities we call home. Thank you for your patience, for supporting local and for the opportunity to continue serving you.
Rob Hinton, CEO
