Keith Lee Business Systems

06/16/2023

Anyone know a good electrician in South King County?

04/03/2020

FOR MY BUSINESS OWNER FRIENDS - MAKING LEMONADE PART 3

This is my last email about my webinar with Lee Milteer and how I'm using it to:

1. Cement my relationship with clients
2. Get something done that I didn't get to before
3. Create a new product for my business

Again, the intent here is to inspire you to do the same three things right now in your business, not to toot my horn.

On Monday, we'll discuss one of my incredible private clients' who is not only getting through this, but setting her sights on a whole new income stream when it's over.

Back to my webinar with Lee.

The webinar with Lee started out as me trying to give you something for free that you can use now.

I invited Lee, who is the best GET YOUR HEAD SCREWED ON PROPERLY person on the planet to join me.

Members of my Customer Service and Leadership Monthly Membership Program get Lee's Millionaire Smarts Program on "proper thinking for business profits" with their membership.

For some time I've wanted to offer Lee's Millionaire Smarts to you even if you don't want to be in my Customer Service and Leadership Membership.

Until I started planning the webinar with Lee I didn't know she doesn't allow that.

Here's why she doesn't allow it...

Her program is designed to be included as a bonus to members of business coaches programs... like I do. She wants to keep the value of that bonus as high as possible. If the program is out and about for anyone, it might reduce the value in the eyes of the members and coaches.

BUT...
When I told Lee what I wanted to do she said, "Keith, I don't allow that, but these are crazy times. Let's do it."

So... now I have another product to offer you that I would not have except for this crazy virus... Making Lemonade!

You can get that product for free for two months here
http://TinyURL.com.KeithAndLee

In review... with the webinar with Lee I have:

1. Cemented my relationship with you by giving you something of value for free
2. Got something done that I didn't get done before
3. Created a income stream for my business

On Monday, I'll be talking about my amazing client, Kyong Lee from Nutley School of Music, in Passaic NJ - just outside of New York City - Covid 19 Ground Zero.

She thought she might need to close her business and maybe not come back. Instead... her sales are down only 7% and she's planning of a whole new stable income stream when this blows over. She's amazing!

And I'll be discussing another client who wrote to me, "My business faces collapse. What is the way forward for me?"

After I talked with him he wrote, "Thank you very much for your time. Great human being such as yourself are what any entrepreneur needs around them – especially in this rather testing time. Your words of wisdom an encouragement were very inspiring and I will make sure that I make the best of opportunity that this tragic incident of corona virus presents."

That client in London will be using the same strategy to stay in business as Kyong is using and he will very likely create a new stable income stream when this is done.

If you think this is valuable, share it so other business owners can use it.

Stay Safe

04/02/2020

FOR MY BUSINESS OWNER FRIENDS
Making Lemonade

Yesterday, I told you about the origin of the webinar, CLEAR THINKING FOR BUSINESS OWNERS IN TIME OF CRISIS, that I hosted with Lee Milteer on Friday.

You can watch the webinar here:
http://TinyURL.com/ClearThinkingLee

Well, I really didn't go back to the very beginning.

The very beginning came from my friend Parthiv Shah who had talked to the best marketing mind on the planet, Dan Kennedy, and asked Dan, "What should we, as business owners, be doing right now?"

Dan's reply was, "Don't try to sell anything. Find some good resources your clients, patients, customers, members or guests can use and give them to them for free."

That's why I asked Lee to join me on the webinar. Something free for you.

That's my question for you.

Can you find, or create something of real value to give to your current clients to help them right now?

They will remember you for it.

Do you have any ideas for your business? If so, please post them here for others.

If you're clients are business owners here's one you can use.
Share the webinar I did with Lee with your clients.

You're welcome to send them to
http://TinyURL.com/ClearThinkingLee

04/01/2020

FOR MY BUSINESS OWNER FRIENDS.

You may or may not know that I'm a small business coach, I specialize in staff development.

I talked with two private clients the other day who decided they were going make Lemonade during this Corona crisis.

So, I decided that each day, until we come out the other side, I'm going to share a lemonade from lemons story with my business email list. Then I thought, I might as well share it on Facebook... maybe someone can use it.

I hope you enjoy these posts, but more importantly, I hope you get an idea to help your business.

Please share your Making Lemonade story here.

What are you doing right now to make your business better now and/or in the future?

THE FIRST LESSON IS FROM ME.

Clients in my Inner Circle get Lee's Millionaire Smarts program every month.

Lee's Millionaire Smarts Program is designed to be a supplement to membership programs like mine.

I teach leadership, systems and empowerment, and customer service; but I don't teach the mind stuff... and frankly, if you don't get the mind stuff right you'll never be as good as you can be.

I asked Lee to share some of her wisdom on a Webinar for my clients. Lee graciously accepted.

I'm guessing whether you're a business owner or not, you'll get some great something of value. You can watch the webinar here...
http://TinyURL.com/ClearThinkingLee

I'll be back tomorrow with another Making Lemonade story for business owners.

03/06/2020

Look what I found! Going though files to prepare for our Discover Your Big WOW Business Building Boot Camp at Disneyland in May. This is my daughter, JennyLee Thompson, ten years ago at the Hoop-Dee-Doo Review at Disneyland. We'll discuss, "How can you make your customer, client, patient, guest or member the star of the show. The Boot Camp is sold out.

03/06/2020

Look what I found! Going though files to prepare for our Discover Your Big WOW Business Building Boot Camp at Disneyland in May. This is my daughter, JennyLee Thompson, ten years ago at the Hoop-Dee-Doo Review at Disneyland. We'll discuss, "How can you make your customer, client, patient, guest or member the star of the show. The Boot Camp is sold out.

11/21/2019

You only have once chance to make a first impression. If you really believe that customer, patient, client or member Customer Service is critical to your success you need to make sure the very first thing every new employee hears about is your extraordinary Customer Service Expectations.

Here's how my clients do that. Within the first 15 minutes on the job the new team members sits down with their manager and watches our 30 minute welcome video. If you watch nothing else watch the first 30 second. It shows that new team member just how important customer service is in your business.

Do you think this training would help you new employee understand your exceptional customer service expectation? Would it help WOW customers so they come back time and time again and tell their friends and family about you?

11/18/2019

The mininum level of customer service in any Make-You-Happy Customer Service Business is to show sincere appreciation. Indifferent customer service is NEVER appropriate. Always greet the customer warmly with a sincere smile and then give them a sincere thank you.

11/01/2019

Did You Know.. Tinker Bell and the Tooth Fairy are FRIENDS?

In June our entire family... our kids, grandkids and Patty and I went to Hawaii. For part of the trip, we stayed at Disney’s Aulani Resort on the island of Oahu.

When I owned American Retail Supply we had a distribution center in Honolulu so I had a bunch of Hawaiian Airlines miles saved up. Enough for all seven of us. Yeah!!!

Our granddaughter Whitney had a very loose front tooth and when she bit into here shave ice (like a snow cone), out it came.

Jen, Whitney’s mom, went to the Shave Ice counter and asked for a napkin mentioning that Whitney had lost her tooth.

The cast member at the counter exclaimed, “Oh My Gosh, did you know Tinker Bell and The Tooth Fairy are friends? With a wink of her eye, she told Jen to go to the concierge desk and let them know Whitney lost her tooth and they would make sure Tinker Bell told The Tooth Fairy.

Jen and Whitney went to the concierge desk to get Whitney’s Lost Tooth Certificate and make sure The Tooth Fairy knew Whitney was at Aulani.

And then surprise, surprise, not only did Whitney get her normal fifty cent piece from the Tooth Fairy under her pillow, she got a special pin from Tink.

Bet she'll tell all her friends, likely keep forever, and tell her children! When it comes to getting Guests back Disney doesn’t just think about current Guests, they think generationally.

Disney doesn’t miss a step in finding ways to WOW their Guests! Sure, their demographic guarantees that they’ll have more lost teeth than most places, but they can’t have that many.

This front line Disney Cast Member didn’t miss a beat in tell Jen to visit the concierge desk. That doesn’t just come about. It’s trained. Be sure that you’re training your team to WOW your customer, client, member or patients.

Share this story with your team and ask if they have ideas for WOWING your customers.

This article is example of the content in The Team Member (Employee) Newsletter I provide my Inner Circle clients.

Do you think your team members would remember to WOW your customers, clients, patients or members if they got weekly reminders like this?

Right now, for a limited time, you can get The Make-You-Happy Customer Service System for just $67 and test drive the monthly customer service newsletter, emails and videos for free. Plus you'll get some very cool marketing resources for FREE.

Follow this link,

Customer Service Training for your entire team and every new employee. You should repeat this every six months. You also get customer service training for every new employee.

10/04/2019

YOU MUST MANAGE THE 5-PERCENTORS

If you look at any organization, you’ll find about 5% of the people are self-starters. They are self-motivated. They join the organization and management says “Go in that direction,” and they go in that direction. They plan, they organize, they motivate themselves, they control their activities, and they go in that direction. They do a super job.

The 5-percentor is often selected to move into management. You are likely a 5-percentor.

When 5-percentors move into management they’re told they have to coach, motivate, train and develop people; and their automatic response is… “No one had to watch me. No one had to tell me how to do it. I just did it.”

They don’t understand that they are managing 95-percentors. The 95-percentors are good people, but they need coaching, leadership, development, and follow-through. The key is that the manager has to understand this, and understand that he is more than a manager, or a director. The manager needs to be a trainer, coach, facilitator, developer, motivator, counselor, and administrator.

With that said, it’s critical to understand that all development is self-development. You cannot develop another person. You cannot motivate another person. You can create an environment in which they motivate themselves. You can facilitate their development, and as you facilitate their development you have to know that you cannot be the know-it-all guru. Managers who believe they have to be the know-it-all guru do not develop people.

You want your team to use their creativity. You want to empower them. You want them to come up with ideas. You teach them the process that leads to the objectives you want. Once they’ve proved to you that they can get the results, it’s time to turn the process over to them.

You may be like a lot of business owners who were 5-percentors. Because of your work ethic and knowledge, you became dissatisfied working for someone else and decided to start your own business.

Many business owners are very successful entrepreneurs until the management systems they learned at their old job catch up to them and creates similar frustrations in their own business… But now, it all comes down on you.

Discover how to easily get 5-percentors helping you to improve your business every day in my book, How to Control Your Business and Your Life.

Click here to get the book for free.
http://howtocontrolyourbusiness.com/

09/06/2019

IT'S THE LITTLE THINGS

My wife Patty and I spent almost all of April on vacation in Australia, Indonesia and Singapore.

I often say, when it comes to customer service, it's "The Little Things" that make a big difference.

The reality is, it’s those little things, delivered by your front-line people, that gets customers, clients, patients or members coming back time and time again and enthusiastically telling others about you.

Over my next few posts, I'll be writing about "Little Things" from The Amora Hotel in Sydney, Australia - The Crystal Symphony Cruise Ship, and The Shangri-La Hotel in Singapore.

While I may or may not get back to Sydney or Singapore, I’ll certainly look for Shangri-La Hotels in other cities, and I’ll more than likely sail on Crystal again because of the little things.

If you’re smart, you’re NOT trying to be the lowest priced alternative in your business in your market. That’s a great way to go out-of-business.

While you don’t necessarily need to be the most expensive choice, you should be offering a premium products or services and giving exceptional customer service that warrants a premium price.

When you deliver a premium product or service to your customer it’s hard for them to go back to ordinary. In the 1980s I flew international a lot. We
imported a lot of product from South Korea.

Back then, we used a travel agent to book our flights. Since we did so many trade shows and sent three to six people to each show we were a good client for our agent. With that, if I paid for economy to Korea she got me an upgrade to Business Class. If I paid for business she got me First Class. I got used to the upgrades.

NOW… We flew business class to the UK last year. Business class today with the PODS in which you can lay down completely is far better than it was in the 1980s.

For our trip to Australia, we got business class on three of the four legs, but it wasn’t available for one of the flights. Yuck! Like I say, it’s hard to go back.

Can you create an experience in your business that's so good it will be hard for your customer to go back to ordinary?

We have a cruise booked with Celebrity next year. I hope Crystal Cruises hasn’t made me a cruise snob! But I can’t help thinking that I’ll be comparing everything on Celebrity to Crystal and be a bit disappointed.

Crystal is certainly NOT the low cost cruise alternative. Prices are more than double that of Princess, Holland America, Celebrity, etc.

Now this may not seem important to you, but to the people attracted to Crystal it is important. Check out the picture here. The Crystal Symphony is a ship that looks like a ship. This is part of doing the Macro well. Macro is not "The Little Things." It's "The Big Things." More on that later.

As I'm posting this picture I have goose bumps. That's a ship!... and I'll always have fond memories of her. More on that, and the experience later.

Here's a picture of one of the new Mega-Ships. It looks like a sky scraper turned on its side and put on a barge.

I'll let you know about a few more "Little Things" from our Southeast Asia soon.