09/05/2026
Want to grow your business? Start with FRAP.
No, not a frappuccino. ☕️
Years ago, I learned a simple way of thinking about business growth called the FRAP model.
I’m certainly not claiming this is some magic formula, but after working with businesses and entrepreneurs over the years, I’ve seen how easy it is to overcomplicate growth.
FRAP brings it back to four basic levers:
F — Frequency
How can you get your existing customers to buy from you more often?
Sometimes you don’t need more customers. You need your current customers to come back one more time each year.
R — Referrals
How can you turn happy customers into your sales force?
Don’t just hope people refer you. Ask for referrals, be specific about who you’re looking for, and make introductions easy.
A — Average Transaction
How can you increase the value of each sale?
Upsells, bundles, complementary products and additional services can grow revenue without adding a single new customer.
P — Prospects
Finally, how can you get more qualified people into your pipeline?
Advertising, networking, partnerships, social media, outbound sales—all the things businesses typically think about when they hear the word growth.
And that’s what I like about FRAP.
Most businesses immediately jump to P and spend money trying to find more prospects.
But sometimes your biggest opportunities are hiding in the F, R and A.
More purchases.
More referrals.
Larger transactions.
Before spending another dollar trying to find new customers, take a good look at the customers you already have.
You may already have more growth sitting inside your business than you realize.
Which of the four could make the biggest difference in your business right now?