Faye

10/08/2026

Your board wants AI results. Your teams are running AI experiments. So why isn't anything adding up?​

We asked Jason Green, our President and Chief AI Strategy Officer, what's actually going on. He's seeing two patterns across organizations:​

- Nobody owns it. Individual people and departments push their own AI initiatives, but no one at the executive level is leading the charge and holding the rest of leadership accountable.​
- No path from A to B. The agents that drive efficiency often depend on intermediate work first; making data accessible across the organization and building the pieces that let AI do its job.​

Experimentation isn't the problem. Experimentation without ownership or a foundation is.​

Our AI Strategy Workshop gives leadership a ranked list of opportunities and a 30/60/90-day roadmap to get from A to B 👉 https://hubs.la/Q04zFPxP0​
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10/07/2026

Pioneer, we've arrived. 👋

The Faye team is set up and ready for Fin's Pioneer event at the Regency Ballroom in San Francisco, and we'd love to meet you. Swing by our booth to say hi, grab some swag, and talk about where AI is taking customer experience next.

As Fin's 2026 Services Partner of the Year, here's what we're ready to dig into with you:

- Fin optimization for higher resolution and conversion rates
- AI agents across every team, not just support
- CRM and systems integration that keeps Fin connected to the rest of your business

We're also offering a free 30-minute Fin optimization review. Not at Pioneer this year? You can still grab one https://hubs.la/Q04zvFZy0

Fin more. Worry less. See you there!

10/06/2026

Most companies are getting pretty good at buying AI. Turning it into real change? That's the hard part.​

In Writer's 2026 AI Adoption in the Enterprise survey, 79% of organizations reported significant challenges adopting AI; in a year when investment went up, not down.​

The problem usually isn't the tool. AI accelerates whatever process it's given, good or bad. Hand Claude a messy workflow and you just get a faster mess.​

That's why a real Claude rollout starts with the work, then covers four areas:​

- Access and governance​
- Integrations​
- Workflows and custom skills​
- Training and adoption​

And go-live is the beginning, not the end.​

Sarah Hurd, our VP of Services & Operations, breaks down what each stage involves, and why a focused rollout should take weeks, not quarters 👇
https://hubs.la/Q04zlFWh0​
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Claude implementation means strategy, rollout, governance, and support, not just a license. Here's what each stage covers and how long it takes.

09/30/2026

Your board wants an AI strategy. Your team wants to know where to start. Nobody wants to build either one on a hunch.​

Faye's free AI Readiness Assessment takes about 5 minutes and gives you something real to bring to your next leadership meeting:​

- A 0-100 readiness score​
- How you stack up across the dimensions that matter, from data and infrastructure to leadership and workforce readiness​
- Your AI maturity stage, and what it means​
- A recommended first step matched to your answers​

Walk in with a number, not a guess; and a clear idea of where to go next.​

Take the assessment​👇
https://hubs.la/Q04yMBS_0​
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09/29/2026

One week until Pioneer 2026! ​

On October 7, the Faye team is heading to San Francisco for Fin's annual summit, where CX and AI leaders come together to talk about what's next: AI agents that resolve instead of just respond, and support teams built for what's coming.​

We're especially excited to be there as Fin's 2026 Services Partner of the Year, and we can't wait to connect in person. Come find us at the booth to talk through where AI fits in your CX or CRM strategy, swap ideas with the team, or just say hi.​

Can't make it to SF? You can still join online.​

Grab your spot before it's too late 👉 https://hubs.la/Q04yDn660

See you there! ​
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09/24/2026

42% of mid-market IT leaders have already had a confirmed AI-related security incident this year. Another 31% came close.​

The gap usually isn't a missing policy, it's a policy nobody can prove works. Faye's AI Security & Governance Review closes that gap. In a single half-day remote session, we assess how AI is actually being used across your organization and build the governance to match. You walk away with:​

- A clear picture of how AI is actually being used across your organization​
- AI governance and usage policy documents, created or updated​
- An executive summary with findings and prioritized recommendations​
- A confident answer when leadership, clients, or auditors ask "what's our AI policy?"​

What that buys you: AI your IT team can actually say yes to, with controls they could prove work if anyone checked.​
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Learn more about the AI Security & Governance Review 👉 https://hubs.la/Q04ydpx30

09/23/2026

You've piloted AI for over a year. Still nothing's live. Sound familiar?​

We hear this from organizations constantly, and it's usually not a technology problem.​

In this clip, our President and Chief AI Strategy Officer, Jason Green, breaks down why so many AI pilots stall out:​

- No clear definition of what "success" actually looks like​
- Projects scoped way bigger than they need to be​
- Teams chasing the big vision before proving the smallest piece works​

Jason's advice: pick one specific AI initiative, pilot it for two weeks, then go live. Repeat.​

That's the approach behind Faye's Claude Implementation Services: scoped engagements that take teams from AI strategy to a live, governed deployment, not another pilot that stalls out.​

Watch the full clip, then see how we get you there: https://fayedigital.com/ai-services/claude-implementation-services
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09/17/2026

AI adoption doesn't usually stall because of ambition. It stalls because nobody has a clear, honest picture of where the business actually stands today, what's already working, and what still needs to happen before AI adds real value.​
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That's what our AI Readiness Assessment is built to give you. Take the short assessment, see exactly where your business stands, and walk away with a realistic first step instead of a generic roadmap.​
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Not sure where to start? Start here 👇​

https://hubs.la/Q04xPlYD0​

09/15/2026

Introducing Faye's Intercom + NetSuite Integration!​

Support reps shouldn't have to leave a conversation to answer a billing question. Yet that's exactly what happens when customer data lives in one system and financial data lives in another; reps stall, customers wait, and momentum stalls with it.​

Faye's new integration closes that gap, keeping contact, company, and financial data in sync between Intercom and NetSuite automatically. Now:​

- NetSuite Companies -> Intercom Customers​
- NetSuite Contacts Intercom Contacts​
- NetSuite Email Addresses -> Intercom Contacts​
- NetSuite Sales Orders, Credit Memos, Invoices -> Intercom read-only Sales App​

Less tool-switching, more time helping clients; that's what connected data is supposed to do.​

Read the press release 👉 https://hubs.la/Q04xBhhM0
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09/09/2026

We're excited to announce that Faye will be at Pioneer 2026, Fin's annual summit for CX and AI leaders, on October 7 in San Francisco (and online).​

Pioneer brings together the people actually building what's next in customer experience: AI agents that resolve instead of just respond, automation that scales without losing the human side, and leaders rethinking what CX and support teams look like going forward.​

If you're attending, come find the Faye booth to:​

• Talk through where AI actually fits into a CX or CRM strategy, past the pitch deck version​
• Meet the team working on real AI and CRM implementations day-to-day​
• Compare notes with other CX and AI leaders in the room​

See you in San Francisco.​

Reserve your spot 👉 https://hubs.la/Q04x45q30

A one-day summit where CX leaders redefine what's possible. Join Pioneer 2026 on October 7 in San Francisco and online.