8x8

8x8 Let’s power your CX ambitions on the industry’s most integrated platform. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions.

Something is coming at CCW. Stay tuned.
06/17/2026

Something is coming at CCW. Stay tuned.

06/17/2026

The service coordinator picks up the call already knowing who it is and what they called about last time. Before saying hello, the screen showed the history. So when the customer starts to explain the issue, the response is "I see you called about this last week, let me take a look." The customer stops mid-sentence. Someone actually knows. That almost never happens.

Then the customer tries to describe the problem. "It's making a noise near the back." The service coordinator has done this enough times to know that descriptions only get you so far. A one-tap link goes out. The customer taps it, their camera opens, no download, no meeting, no interruption to the call. The actual problem is right there on screen. First call resolution. Done.

Two things that should always have been true: knowing who you're talking to before you pick up, and being able to see what they're describing while you're still on the call. With 8x8 Engage, both are just part of how the work gets done.

That's two of the six things 8x8 Engage can do for your customer-facing teams. Read the full eBook. https://bit.ly/3PWnnO9

Just a few spots remain. Connect with the AI & CX ecosystem during Customer Contact Week Las Vegas.​​Join a curated grou...
06/16/2026

Just a few spots remain. Connect with the AI & CX ecosystem during Customer Contact Week Las Vegas.

​​Join a curated group of senior AI, product, and customer experience leaders for an informal networking evening. Expect great conversations, new connections, and a relaxed setting away from the conference noise.

​​You’ll meet senior leaders from Krisp, 8x8, Synthflow.ai, and other AI-first companies.

​​What to expect
​​• Off-conference networking with a curated senior guest list
​​• Drinks, canapés, and conversations in a relaxed, atmospheric setting
​​• A private, atmospheric venue near Caesar’s Palace

Wednesday, June 24, 5:30–8:30 PM

RSVP for a spot to join this curated evening: https://luma.com/1tgzjysh

Contact centers have been making do with spreadsheets, bolt-on tools, and gut instinct for way too long. Since November ...
06/16/2026

Contact centers have been making do with spreadsheets, bolt-on tools, and gut instinct for way too long. Since November 2025, 8x8 WFM has grown nearly 3x as organizations realize workforce management doesn't have to be a separate six-figure implementation. It's now built into the platform they're already running, activated in minutes by supervisors themselves. For SMBs especially, this is the shift the industry has been waiting for.

Read the full press release here: https://www.investors.8x8.com/news-releases/news-release-details/8x8-reports-nearly-3x-customer-growth-workforce-management?utm_medium=social-media-organic&utm_source={Facebook}

06/16/2026

Don’t start something you can’t finish, or commit to a whole new all-agent manager that you haven’t really tried and tested. There’s several reasons why a native AI agent is the most sensible choice. Read more and watch this Executive Insight from 8x8 CEO Sam Wilson and Constellation Research Founder & Principal Analyst Liz Miller here: https://bit.ly/3QsKmAm

The countdown to Customer Contact Week is on. Make sure you’re in the room for our customer panel: Stop Benchmarking Aga...
06/11/2026

The countdown to Customer Contact Week is on. Make sure you’re in the room for our customer panel: Stop Benchmarking Against the Wrong Contact Centers

Genelle from PrimeSource Building Products, one of our first stars of The Power of You™, takes the stage on Wednesday, June 24 at 1:45 PM in Forum M with other CX experts for a panel discussion on what it takes to deliver smarter, more connected customer experiences in the AI era.

(Sadly, the polar bear is unable to make it this year.)

Add it to your agenda. Stop by Booth #601 to keep the conversation going.

Five years running. 🏆8x8 has won a Top Rated Award from TrustRadius again in 2026, and this one feels extra special. 8x8...
06/11/2026

Five years running. 🏆

8x8 has won a Top Rated Award from TrustRadius again in 2026, and this one feels extra special. 8x8 Contact Center picked up a brand new category this year: Customer Experience Management, on top of the Contact Center and Call Center Workforce Optimization wins we've earned every year since 2022.

What makes this award different is that it's 100% customer-driven. No nominations, no panels. You need 10+ recent reviews, a trScore of 7.5 or higher (ours are 8.8 for Contact Center and 8.5 for Work!), and real traffic volume from buyers actively researching on TrustRadius.

So the credit goes entirely to our customers who took the time to share their experience. Thank you for trusting us and for helping other buyers make informed decisions. 🫶

See what users are saying → https://www.trustradius.com/products/8x8-contact-center/reviews

06/10/2026

It's 2:45pm on a Tuesday and the queue is building. Six calls waiting, two of them holding for four minutes. The team leader who would normally catch this is in the school pickup line. The parts specialist who could answer is in the warehouse looking for a part. Neither of them knows what the other doesn't know. Customers are waiting. Some will keep waiting. Most won't.

Here's what it looks like now. The team leader opens Team Leader Workspace for 8x8 Engage on a phone. The live queue is right there: who's active, who isn't, how long people have been waiting. The gap is obvious. A quick message goes to the warehouse. The parts specialist checks their phone, sees six callers in the queue, and picks up a call from right where they're standing. No desk required. The team leader watches the queue move and whispers a coaching note to someone mid-call, still sitting in the car line.

Same moment. Two people with the right information at the right time. That's what changes the outcome. Not more staff, not a new system. Just visibility, on whatever device they have with them, wherever they happen to be.

That's two of the six things 8x8 Engage can do for your customer-facing teams. Read the full ebook. https://bit.ly/3PWnnO9

06/10/2026

More AI ≠ better. AI that gets it, and is accessible to the whole team? Now we’re talking. Read more and watch this Executive Insight from 8x8 CEO Sam Wilson and Constellation Research Principal Analyst Liz Miller: https://www.8x8.com/executive-insights/are-we-too-obsessed

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