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8x8

Let’s power your CX ambitions on the industry’s most integrated platform. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions.

10/30/2026

Customers move between channels, and the best conversations start with what came before. Our Fall '26 update gives whoever picks up, a person or an AI agent, the full history from the first hello.

Six updates to know about:

→ Customer 360 in Agent Workspace: full interaction history in one place, with AI sentiment and topic insights where speech analytics is on
→ AI Studio: build an agent once and run it across voice, SMS, WhatsApp, 8x8 Work, and web
→ JourneyIQ, now on the 8x8 App Store: every voice interaction on one timeline
→ 8x8 for Salesforce Chrome Extension: screen pop, logging, and record creation keep running as Open CTI winds down, with no extra license
→ Call as Company: 8x8 Engage users show the company number your customers recognize
→ RCS Business Messaging in Singapore through Singtel, with configurable SMS fallback

As our CPO Hunter Middleton put it: "Customers expect whoever picks up, including an AI agent, to already know what came before. These updates make that the default."

Swipe through the six updates, then read the full press release: https://bit.ly/4isZdFd

More on these Fall Product Updates: https://bit.ly/4jTYWNX

10/29/2026

8x8 is a proud Gold Sponsor of Bridgepointe Technologies Tech Summit 2026, and we're bringing the team to Miami.

Strategists shouldn't have to stitch together five vendors to deliver one great customer experience. That's why we're showing up: one platform, one partner, shared success.

Meet Michelle, George, Carri, and Chas at Table 88 at the Supplier Fair, November 8–12 at the JW Marriott Miami Turnberry. Bring your toughest CX questions, or send us a message and let's connect.

10/29/2026

Great ideas are built together. 8x8 Team8s in Romania joined developers and speakers at Codecamp Romania in Cluj-Napoca to share ideas and learn from one another.

Thank you to our partners at Codecamp Romania, to the speakers, and to everyone who stopped by the 8x8 booth to say hello. Community is how tech moves forward, and we're proud to be part of it. See you at the next one. 🙌

10/28/2026

Dublin's multinational market regulations weigh the heaviest of any market 8x8 surveyed on AI accountability. 🇮🇪

The national number hides the real story. The gap between Dublin's multinational hub and the rest of Ireland is as wide as the gap between Ireland and its international peers.

Mary Murray, our Country Manager for the Republic of Ireland, explains why geography and company size matter more than any national trend.

Read Mary's take: https://bit.ly/4zaqbs5

Download the full report: https://bit.ly/4dAx4tV

10/27/2026

Add this one to your Intelisys Channel Connect agenda. As enterprise AI adoption accelerates, Amazon Web Services, Microsoft Azure, and Google Cloud are becoming core drivers of modern CX. Join Tony Poer, Director of Channel CX Programs at 8x8, and other CX leaders from Intelisys, Dialpad, and Five9 for "Navigating the CX & Hyperscaler Ecosystem: A Partner Playbook" on Tuesday, November 3 at 1:45pm CT in Park View B, 7th Floor. Then stop by Booth #104.

Last call to book time with 8x8 at ICC: https://bit.ly/3W2IWPJ

10/27/2026

Somewhere along the way, the job of stitching technology together moved from the vendor to the customer. 8x8 CEO Sam Wilson says the industry needs to turn that around.

Sam and Charlie Mitchell of CX Foundation get into why vendors should take on the complexity so customers can have the simplicity. For Sam, that means going deep into a vertical, working side by side with the people you serve, and building what you learn into the product.

Check out the full conversation in this month’s edition of 8x8 Updates: https://www.linkedin.com/pulse/8x8-updates-october-23-2026-8x8-v1k1e/

10/27/2026

A customer starts on WhatsApp, calls the next day, then returns through web chat. And every channel acts like they’ve never met. 🤯

FutureCOO just covered 8x8 Converse, and our GM of CPaaS Sylvain Chaperon said it best: “Businesses cannot afford for context to be lost every time a customer moves between channels.”

Three things to watch as you plan for 2027:

→ AI only works if it can see the full customer history.
→ The bot-to-human handoff is where automation often fails. Context has to follow the customer.
→ Look beyond automation rate. Track resolution quality, CSAT, and repeat contacts.

Every channel, one conversation, one customer context. 👇
https://bit.ly/4z7OkzC

10/26/2026

8x8 is a finalist in the UC Today UC Awards 2026 in the Best Microsoft Teams Solution category! 👏

This category recognizes solutions that help organizations communicate and collaborate within Microsoft Teams. For 8x8, that means meeting people where they already work and giving teams the tools to connect with customers from the same place.

Thank you to UC Today and the judging panel for this recognition, and thank you to our customers and the 8x8 teams behind the work. Congratulations to all of the finalists! Full list here: https://awards.uctoday.com/finalists

10/26/2026

Partner Spotlight: Data Voice Connect! 🎉

The DataVoice Connect team made the right connections all year – helping customers find better solutions with 8x8. That earns a top spot in our 2026 Sellers' Circle and a trip to Turks & Caicos! 🌴
Congratulations!

10/23/2026

Did You Know?

You can route calls by area code and block unwanted numbers yourself, no ticket required. 8x8’s feature-rich Geo-Routing and Call Blocking puts the controls in your hands: install from the 8x8 App Store and take control of your own call flow.

Try It Now > https://bit.ly/4evThtJ

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Opening Hours

Monday	6am - 6pm
Tuesday	6am - 6pm
Wednesday	6am - 6pm
Thursday	6am - 6pm
Friday	6am - 6pm
Saturday	6am - 6pm

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https://www.8x8.com/

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