09/18/2026
Focus Friday
Here is a question for leaders: Do your employees own an effective process—or are they working harder to compensate for an ineffective one?
In the fictional Northbridge case study, the organization believed its continuous-improvement practices were performing well. However, the evidence revealed missing owners, overdue actions, inconsistent documentation and frontline workarounds.
That is why I often say:
A process without ownership is vulnerable.
Ownership without a process is exhausting.
We need people who take responsibility—but we must also give them processes that are clear, measurable and capable of producing the intended result.
Committed employees should not have to become the workaround for a broken process.
This is one of the ideas I discuss in LEAD Mini-Teach #2. If your organization is working to strengthen accountability and improve results, I invite you to watch:
https://youtu.be/AcD9BZQ9Om0?is=U36FRfLEJ7EGyuBT
What have you observed: missing ownership, an ineffective process—or both?
Have you ever been part of an improvement initiative that everyone ...