Fusion CX - United States

04/13/2026

Myesha Johnson | She doesn’t chase sales. She flips decisions.

Cold calling someone who didn’t plan to talk? That’s Myesha’s daily sport. And for five years straight, she’s been winning it. Not by talking more, but by knowing exactly when to listen.

Seven years ago, she had never worked in sales. First calls felt awkward. Then came one shift in thinking. A customer’s frustration isn’t about you, it’s about their situation. That changed everything. Calls stopped feeling personal. They started feeling possible.

Now when she speaks, she doesn’t rush to sell. She listens first. Repeats concerns. Confirms understanding. Responds with clarity. Because in outbound, confidence isn’t loud. It’s steady enough to make someone trust you in seconds.

Her favorite part isn’t the sale. It’s the turn. That exact moment when hesitation softens, the tone shifts, and the conversation changes direction. That’s her edge.

Behind that consistency is something deeper. She rebuilt her life after Hurricane Rita. Lost everything. Started over. And decided her kids would have better. That decision still shows up in every call she makes.

When the calls finally stop, Myesha doesn’t just unwind, she shifts into full life mode where everything slows down and feels real again. It’s her kids, a proper seafood boil that turns into a whole mood, Sade playing in the background when she wants calm and Z-Ro when life needs honesty, chocolate that somehow fixes more than it should, and coffee still refusing to clock out. She doesn’t just rest. She returns ready.

Not selling. Rebuilding. One call at a time.

Read her story: https://careers.fusioncx.com/employee-spotlight-myesha-johnson-enrollment-specialist-outbound-houston-texas-usa/

03/17/2026

Be the voice people trust in critical moments. Fusion CX is hiring Customer Service Associates for Emergency Services Support in Spindale, NC. If you stay calm under pressure and deliver support that matters, this role is for you.

Apply today
https://careers.fusioncx.com/job/customer-service-associate-emergency-services-support-spindale-north-carolina/

Customer Service Jobs: Join Fusion CX in Spindale as a Customer Service Associate supporting emergency telecom care. Apply now!

02/02/2026

✨ Employee Spotlight: Leigh Anne Miller - Quiet Work, Zero Drama ✨
Inbox overflowing. Tickets lining up. Processes changing mid-sentence.
Most people pause. She doesn’t panic. She just gets it done. 🎧

At Fusion CX Houston, Leigh Anne works in offline support, where problems don’t come with shortcuts or shiny buttons and no room for panic. Her day kicks off with emails, team check-ins, and making sure nothing important slips away. Tickets, portal setups, user access, and account checks are handled calmly, one clear step at a time.

When customers say, “It used to work this way,” Leigh Anne doesn’t push back. She adapts, explains, and keeps things moving. Steady beats loud every time.

Off the clock, her rhythm shifts. Cooking helps her unwind 🍳, gardening keeps her grounded 🌱, and strategy games bring out her competitive side🧩. Evenings often mean a mystery novel (Harlan Coben, always) or planning a dinner theatre night she’s genuinely excited about.

Her favorite stress reliever? Wrestling with her two Yorkies, Sammy and Sweet Pea 🐶🐶
Food mood? Adventurous, until pizza shows up 🍕

Leigh Anne doesn’t chase attention. She closes loops, keeps things stable, and supports people quietly. In a noisy world, that kind of consistency is rare. That’s the real magic.

Read her story: https://bit.ly/4rrPvpp

12/17/2025

🚨 MASSIVE HIRING DRIVE – FLORIDA 🚨

If you’re confident on calls and enjoy solving real customer issues, this role is built for you. We’re hiring Customer Service Associates – Telecom to handle live customer calls, troubleshoot issues, and ensure accurate, timely query resolution in a fast-paced support environment.

This is a full-time, in-office role for professionals who communicate clearly, multitask with ease, and take ownership of customer resolutions. Stability, structure, and growth start here.

What You Get:
• Incentives while on production
• Overtime as per business requirements

👉 Apply now and be part of a high-energy telecom support team.
https://shorturl.at/YeKZK

Join Fusion CX as a Customer Service Agent in Boca Raton, Florida. Apply now to discover career growth with a global CX leader.

12/03/2025

🌟 Employee Spotlight: Harmony Rangel | Houston’s Chat Expert Who Turns Frustration into Relief 🌟
Meet Harmony Rangel, an exceptional customer support executive in our chat support team in Houston, Texas.
Some customers reach her after being transferred twice, already frustrated and one step away from giving up. The moment Harmony enters the chat, the tension finally breaks. She brings calm into a channel where reassurance must be typed and problems often arrive already layered with emotion.
That quiet shift is her wow moment.

Before the day picks up, she’s already:
✔️ Shaping her 7 a.m. routine that keeps her grounded
✔️ Aligning with her team and settling into the pace of the day
✔️ Using her “mental zoning” to give every chat the focus it deserves

Her goal is simple: make every customer feel supported. She guides them step by step, explains what comes next, and keeps the process clear even when another team must step in. Her early training in funeral services gave her the calm and empathy she carries into every difficult moment.

Harmony turns tense moments into trust, one conversation at a time.

Read her story: https://shorturl.at/Yr1PN

11/04/2025

Darkness met elegance, and our team owned the night. ✨ From hauntingly creative looks to picture-perfect energy, every moment was pure magic. A where team spirit shone brighter than the moonlight.

10/22/2025

🌟 Employee Spotlight: Jeff Hilaire | The Heartbeat of Seamless Experiences 🌟

When customer journeys reach a crossroads at Fusion CX, one name often realigns direction — Jeff Hilaire. From his desk in , Jeff transforms offboarding into something far greater than a checklist. It becomes an act of care. Every message and every resolved case reflect his quiet commitment to help and to make someone’s day a little easier.

His mornings begin with purpose:
✔️ Reviewing held cases with patience
✔️ Coordinating with verification and IT teams
✔️ Ensuring every customer finds a way forward

When one customer nearly gave up on verification, Jeff didn’t. He reached out, collaborated, and ensured the process was completed. For him, service isn’t about finishing fast but finishing right.

Working with a team that manages over 300 cases each month, Jeff never measures success by numbers but by the trust built through action. He reminds us that excellence in CX isn’t loud; it’s human. It listens, supports, and endures.

Read his story: http://bit.ly/3L2iXlZ

07/30/2025

Employee Spotlight: Agnieszka Sikorski | Redefining Customer Success at Fusion CX

At Fusion CX, we believe that real customer experience is not measured by handle time or ticket closures; it is defined by empathy, active listening, and the willingness to go the extra mile.

Agnieszka Sikorski exemplifies that belief every single day.

As a frontline CX professional supporting a leading telecommunications and public safety network, Agnieszka navigates high-pressure calls, multi-layered issues, and emotionally complex moments, not with scripts, but with sincerity.

She brings something rare to the table: a life coach's empathy, a mother's discipline, and a professional's precision.

In her words:
"I try to treat every customer individually and help resolve the problem. That is my main goal. Helping and investigating hard cases gives me the most motivation to work.”
What sets her apart isn't just her skill with tools and systems—it is her ability to make every customer feel seen and heard.

Agnieszka reminds us that excellent service is not about speed; it is about presence, patience, and purpose.

Thank you, Agnieszka, for showing what true customer success looks like—human, humble, and heartfelt.

Follow Fusion CX as we continue to celebrate the people behind the experience.

Read her story: http://bit.ly/4fae2Ku

07/15/2025

Not all heroes wear uniforms. Some wear headsets.
From powering emergency responses to keeping first responders connected, these roles aren't just jobs—they're lifelines.
Whether you're in Texas, Florida, or North Carolina—your voice could make the difference.

Roles We're Hiring For:
• Outbound Customer Support – Houston, TX
• Emergency & First Responder Support – Spindale, NC
• First Responder Network – Boca Raton, FL

If you're calm under pressure, quick on the dial, and obsessed with service—this one's for you.
Apply now: https://careers.fusioncx.com/locations/united-states/

07/14/2025

Calm Mind. 💬 Steady Voice. 🚨 Real Impact.
Fusion CX is hiring Customer Service Agents for Emergency Services in Boca Raton, FL. If you’re someone who thrives under pressure and leads with empathy, this is your moment to step up and make a difference.

▪ Strong sense of integrity, empathy & reliability
▪ Calm, customer-first mindset under pressure
▪ High school diploma (preferred)
▪ Prior call center or customer service experience is a plus
▪ Flexible to work weekends

📍 Walk-In Address:
791 Park of Commerce Blvd, Suite 200, Boca Raton, FL 33487

🗓️ Date: July 15
⏰ Time: 1:00 PM – 4:00 PM
📧 Contact: [email protected]

We’re not just offering jobs—we’re offering purpose-driven roles where you become someone’s calm in the storm. Walk in and show us you’re ready to serve.
Step In. Join the Team.

07/04/2025

History lit the flame—now we keep it burning. This 4th of July, freedom lives in every idea we chase and every limit we break. Let’s turn liberty into legacy.

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06/16/2025

If you’re calm under pressure, quick on your feet, and speak with purpose—Fusion CX needs your voice. We’re hiring Customer Service Associates to support emergency services with speed, clarity, and care. 🚨📞

📍 Walk-In Address: 515 Oakland Road, Spindale, NC 28160
🗓 Walk-In Date: June 17
⏰ Time: 10:00 AM – 3:00 PM

🔍 We’re Looking For:
✅Prior experience in customer service or collections (telecom preferred)
✅Minimum typing speed: 30 WPM
✅Comfortable using CRM and billing systems
✅Proven ability to meet performance goals (ORS, call quality, attendance)
✅Strong communication and active listening skills
✅Proficient in call center tools, CRMs, and office software

Link: https://careers.fusioncx.com/job/customer-service-associate-emergency-services-support-spindale-north-carolina/