FullSpeed Broadband

09/01/2023

Welcome to Nextlink Internet!
We’re so glad you’re here.

Dear Full Speed Customer:

You should have recently received notification from Full Speed, your former Internet service provider, that Nextlink Internet has acquired the Full Speed internet customers. We are very excited to welcome you to the Nextlink family!

We want to assure you that we are working to make this transition as smooth as possible. You can rest assured that your current plan and pricing that you had with Full Speed will not be changing. You’ll also enjoy the same quality of service as you have come to expect, plus all the additional benefits that Nextlink customers enjoy like online account management, referral programs, faster speed options, no data caps, and more, and superior customer service!

WHAT HAPPENS NEXT?

For now, there is nothing that you need to do. While we are working on transitioning all the Full Speed systems over to Nextlink, you should continue to contact Full Speed as you have in the past for any questions or support.

Your Bill: You should receive your next statement from Full Speed. Please pay that bill to Full Speed as you have before.

Support: If you have any questions or need assistance with your services, continue to contact Full Speed as you have before at their local office or by calling 855-634-6144 for internet related questions or until Sept 8th 217-224-8535 to close service accounts with Fullspeed Computers side.

Network Upgrades: We will begin making upgrades to the Full Speed network immediately. These upgrades will allow us to offer faster speeds than before! Please keep in mind these upgrades will not happen overnight so we will reach out to you when they become available for your area.

Nextlink Updates: You can expect to see more detailed information coming in the coming weeks from Nextlink. Going forward communication will come via email to the address you have on file with Full Speed. Please make sure your contact info is up to date with Full Speed and watch your email inbox for further communication about the upcoming transition to the Nextlink customer portal and billing.

Again, welcome to the Nextlink family and we’re so glad you’re here. We look forward to serving you and your community. You can learn more about your account and Nextlink at nextlinkinternet.com/full-speed-wireless. We'll keep this page up to date with important information for you as it becomes available.

Sincerely,
Nextlink Internet

08/18/2023

08/12/2023

Dear Valued Fullspeed Internet Customers,

We have some good news, and we also want to thank you for being a loyal Fullspeed customer!

It has been a pleasure to provide you with Internet services, and we sincerely appreciate the trust you have placed in our company throughout our journey together. After careful consideration and extensive due diligence, we are excited to announce that we have successfully sold our business to Nextlink, a fantastic Internet provider.

Before you begin to doubt whether that really is a good thing for you or not, let’s pause here and say enthusiastically: “Yes!! It is a REALLY good thing.” Speeds and plans, and new technology behind how it all works… everything is improving in a big way!

It is also worth mentioning here that during the recent and very damaging weather storms, Nextlink really stepped up to help us all. They deployed people and equipment to restore service to damaged areas veryquickly. They are great!

Nextlink is renowned for its customer centered approach, prioritizing your needs and satisfaction. As higher speeds become more requested (and even a necessity) Nextlink has “come over the top” with amazing results! Nextlink possesses the necessary resources to deploy cutting-edge technologies, meeting the ever-growing demands of our valued customers. Newer developments in equipment make it possible to deliver faster packages and also have ‘better reach’ to more customers. New towers are being built, and new radio types deployed, for better methods of reaching you.
You do not need to do anything right now.

Pricing structure will remain unchanged for the time being but
more options will be available soon as well, and business operations will continue as usual right now. You will be kept informed of any significant changes during this transition. We will email you and you can also look for our Facebook postings if you like. Please watch for those instead of calling in, which would result in hundreds of incoming phone calls – we ask that you are patient and watch for information to come from us.

Please save phone calls for problems like troubleshooting, etc.
New equipment will be on the horizon as everything is upgraded, and it will take a little time to accomplish it all. Nextlink's primary objective is to implement network-wide upgrades, increasing speeds and availability for all our valued customers. We are confident in this transition and encourage you to give Nextlink an
opportunity to demonstrate their commitment to our community.

The transition to Nextlink Billing and Support will happen soon and you will receive an introductory letter, followed by detailed communication outlining the billing transition process. Rest assured, our team will be available to assist you throughout these changes, ensuring a smooth and seamless experience. Again, please wait to be contacted about such changes as many things are happening simultaneously. Meanwhile, your service will not be interrupted and there is no need to worry. We kindly request your patience and support during this transitional period. We genuinely appreciate your unwavering loyalty over the years and wish you nothing but the best as we embark on this new chapter together.

We truly feel this is a win-win for us all!

Welcome to Nextlink!

Sincerely,
Fullspeed LLC Management, Engineers, Technitians, Installers, Office Managers and all our support staff.

08/05/2023

Sorry for the delay in the report. We had some storm related issues this morning on a few of our sectors. Our engineer is out of town but was able to remotely get back up half of the network and we facilitated an on site response from our field tech to evaluate the Union Douglas Water Tower broadcast point. We were able to finally get that system going again. We apologize for any inconvience this caused on a day where a lot of us our probably in, if not outside cleaning up and wanting to relax when done.

We are very thankful for our crews response and hope this resolves any issues. We know there are a few more rounds of storms over the weekend and are keeping an eye on that.

Thank you again for your understanding and Paitence and we hope everyone is having a great safe weekend.

07/19/2023

We have some exciting news as far as "upgrades" to service coming in the near future. We want to bring you a more stable, robust network with the faster speeds everyone deserves.

Everyone please stay tuned.

07/13/2023

Carroll Farms, West Point, Union Douglas Water Tower Customers.

Our engineer has been troubleshooting issues that happens around or after 5pm.

We have identified a possible upstream issue that is causing issues with streaming, as well as some potential internal issues. We appreciate the patience and everyone giving the the valuable data and input they have. We are hopeful the upstream gets their end resolved tonight, they have acknowledged they are investigating and working on it as we speak.

07/07/2023

Burnside area customers.

We have been working on solutions for your area. We have one in works that will potentially be using another provider we are talking to in that immediate coverage area.

Our goal is to get everyone up no matter who you use. We have explored a few other options as well and will have an official update we hope Monday. we will post on here what that plan of action is.

As of the storm, we have suspended all billing for the Burnside Customers until we have a solution solidified. we will, or if we use a partner service they may, reach out to you about the options. Stay tuned for updates.

We are thankful and appreciate every single customer that has been part of our Fullspeed family.

07/03/2023

We apologize for the lack of updates and responses to some of the messages and emails. We are short staffed at the moment and our engineer has been working non stop since Friday trying to rework and get everything back up and going. We have also pulled other available staff off of their normal duties to help with other needs to resolve this issue. We have had to do some innovative solutions to get everyone back up, far faster than the alternatives. There are still some hiccups and bugs being worked out until we can get everything back and stable.

We know it is frustrating and some of us have also been without, so we share in that frustration.

However, I think we are at the end of this and can get back to business.

There are quite a few that had damage to their equipment, their personal infrastructure and needing a re-alignment. We are going to be working on taking care of those starting Tomorrow by order of request. We will be reaching out to those first requests Tomorrow and scheduling a time to get you repaired.

We again appreciate the patience and understanding in this challenging time and know we are working to get everyone back up and running and wanted to get everyone up before tomorrow and feel we are 90% there.

07/01/2023

Burnside area customers !!!

As you are aware, we lost our critical infrastructure links between our Fiber backhaul and your local grain elevator. You are all in our thoughts and prayers with the clean up and loss that entire area has experienced.

We have not forgot about you and are working on a few solutions to get internet restored, we know some areas are without power still, but looking at ways to get everyone back up and going.

We are hoping by the beginning of the week to be able to further solidify the options we have and get a plan together. We are exploring mobile broadcast sites, as well as exploring some partners in the area that maybe able to help. We will update this as we get more information. We wish everyone safe weekend.

We appreciate the understanding and patience and will work to resolve this outage.

Thank you

07/01/2023

Most people are still up, we are still exploring a few issues potentially with West Point but seems to be up at the time being. We assume some of the downs we see are areas without some power yet, but are monitoring and doing our best to get everyone back up and going.

Thank you

We are aware that there was another issue that manifested itself on the Adrian network. We have our lone engineer working nonstop on network issues since the storm and is reporting more and more are coming online. If you could unplug your radio from power, to power cycle it, it may speed up the process your service returns. IF it does not return within 5 minutes of power cycle, please remain patient and try again later.

We are trying to resolve this unique issue and work around after losing our core physical infrastructure. So we appreciate the understanding.

07/01/2023

What a day. We are sorry to all of those affected without internet after such a powerful storm. We sadly lost a good bit of physical infrastructure and had a very short staff so was a very long day.

Keokuk Tower has been up since about 2-3pm range.

I just finished getting most of the Adrian network restored which covers Carroll Farms, Union Douglas Water Tower, West Point Towers. If you are still having issues, please power cycle your radio that is located outside of your home.

To access the radio power source, you can trace your router's WAN wire back to a little black box. This little black box will have two wires on one side and one wire on the backside. The wire that is on the back side, should be a power wire and plugged into an outlet or surge strip. Simply unplug this unit from the wall or surge for about 30 seconds and plug it back in. Please wait about 5 minutes before your system comes back online and may have to wait a few more for the router and everything to sync together.

There are still some that will be down and we are working to get everyone up. We know that West Point is still having some power issues and so awaiting that site to be restored.

We are glad everyone was safe during that last storm and that today the weather allowed us to get out there and get this going again. We do appreciate every single of of our customers and with only 1 climber available today and 1 engineer, our guys did a non-stop phenomenal job today.

We wish everyone a great weekend

If you are still having issues, again please know we are working on it still. You can email us at [email protected], or shoot us a message on here. We do not have staff on call, but if we see messages we do our best to still answer them.

06/30/2023

Keokuk Area Update: Power is still for many in the area. The estimated time of restoration to our internet service is currently 3-4 hours.