10/13/2026
What feels like a clear decision to a leader can land very differently with the team.
When people don’t have the full picture, they fill in the gaps with their own story.
And that story usually shows up as one of these:
“I don’t get it.”
“I don’t like it.”
“I don’t like you.”
In this clip from our Don't Gamble with Your Culture webinar, Courtney Smock talks about what’s happening underneath those reactions and what leaders can do about it.
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