10/02/2026
A delivery problem turned into a 14-hour road trip to Chicago.
We recently leased a large MFP to a client for their Chicago office. Their IT team was flying in from New York on September 30th to get the office set up, and we committed to having the machine there waiting for them.
Then FedEx lost it.
With the clock ticking, we drove four hours to the distribution center ourselves, picked up a replacement, brought it back to our office, and stayed late getting it completely preconfigured and ready to go.
The next morning, we learned freight couldn’t guarantee it would arrive in Chicago on time.
So we loaded it up and drove it there ourselves.
The client told us, “We could have rescheduled. You didn’t have to do that.”
Our answer was simple:
“I told you it would be there September 30th.”
That’s how we try to operate at Green Office Solutions. Problems happen. Vendors miss shipments. Plans change.
Our job isn’t to explain why something couldn’t get done. Our job is to figure out how to get it done.
Sometimes that means finding a different solution.
Sometimes it means staying at the office until 10 PM.
And apparently, sometimes it means driving a copier to Chicago.
That’s what we mean when we say:
**We make it easy.**