06/18/2026
For the latest episode of Clear the Air, Seth Lennon is joined by our residential committee panel, Paul Heimann (Welsch), Tom Mascari (Mendel), and Rob Schimmelpfennig (HAVE) to talk about the customer experience. The panel talks about techniques for bringing new customers into the fold, but also about how critical a commitment to service and integrity is to maintaining those relationships. Welsch Heating & Cooling Mendel Plumbing & Heating Inc.
Paul Heimann (Welsch), Tom Mascari (Mendel), and Rob Schimmelpfennig (HAVE) join Seth Lennon to talk more about building a durable customer base and how to retain those leads long-term.