04/06/2020
FEDEX EXPRESS AND FEDEX GROUND: It is very important to make sure that your customer is open.
For Address Corrections or Reroutes please contact 1-800-463-3339
If your have already shipped and the recipient’s location is closed, please redirect your shipment to a FedEx location to be held for the recipient. There is no additional charge for redirecting to a FedEx location (FedEx Office or FedEx OnSite).
Go to fedex.com:
o Click: “Tracking” drop down
o Enter: Tracking #
o Select: “Manage delivery”
o Select: “Hold at Location” or call 1-800-GoFedEx
FedEx Ground is actively addressing the backlog of undeliverable packages. The following information describes the steps being taken.
o For locations with closure information visible during the delivery attempt, follow the customer's instructions for reattempt timing.
o For locations with no information visible during the delivery attempt, make every effort to contact the customer to obtain delivery instructions or arrange for customer pickup.
o If unable to reach the customer, Standard Operating Procedure will be followed for hold guidelines (hold up to 10 business days). Upon expiration of the hold time, every effort will be made for a final contact with the customer, so the package can be delivered or picked up. If contact efforts fail, the Return to Shipper process will be following.
o If shipments are held for 10 days. The shipment will be held for 10 business days (Monday – Friday) after the first delivery attempt and if the business is closed, unless the recipient makes other arrangements to hold the packages longer.
