Stir. Strategic customer experience

02/06/2018

The importance of knowing and being curious about your customers and not taking them for granted - this will make you one step ahead of them. These giants; Costco, Sams Club - have been relying on that the newer generation customers behavior continue to be the same as the Baby Boomer generations.

You need to know your customers behaviors, what are their pains and gains. How does their everyday life look like.
What makes them loyal to you and your brand, what keeps them motivated to do business with you? And if they are not motivated you better find out how you can engage them. You need to adapt your business to approach them in a way that motivates them.

All this can easily be done by customer journies, personas, branding and user research - these acitivities are regardless of if you are Costco, Sams Club or a small local business owner.

Millennials don’t want to go to stores to shop, and it could kill warehouse giants.

02/01/2018

Do you want your business to be your Valentine? - sign up today for our Valentines contest you can win an acceleration of your business and brand.

Sign up today to have a chance to win a customer experience boost with us at Stir Strategy.

01/30/2018

"When you have two coffee shops right next to each other, each selling the exact same coffee for the exact same price, Service Design is the reason you go into one coffee shop and not the other"
- Marc Fonteijn

Oldie but goodie!

01/30/2018

This guide on how to map your experience talks about one important aspect - the actual mapping activity gives you new perspectives and insights to your own business.

Our Guide to Experience Mapping August 12, 2013 | By Patrick Quattlebaum We’ve been doing experience mapping in our practice for several years now. Why? Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often br...

01/29/2018

This video explains what customer journey is all about. You will get a great holistic view the total experience and a possibility to find new ways to improve and design your service.

Try out a Journey Map to discover unexpected points of entrance to begin design for