The Daniel Group

The Daniel Group We help industrial businesses measure, manage, and improve customer experience. Our work is primarily with business-to-business companies.

The Daniel Group provides a range of consulting and research services designed to help companies improve customer service.

09/18/2026

Culture is more than a buzzword; it's the reality of daily behaviors. As leaders, we must look in the mirror and ask: what are we truly creating? It's not about website statements, but about what is genuinely accepted within the team.

09/18/2026

Don't get lost in the numbers. The real insights are in the details. Read customer comments, and if they didn't provide feedback, pick up the phone and thank them for their time. Focus on your 'eights' and understand what truly matters. https://bit.ly/CX_Breakdown_2

09/17/2026
09/17/2026
09/17/2026
09/17/2026

The customer's experience was a disaster. After multiple failed repair attempts and significant delays, the machine remained unusable. Imagine being this frustrated – charged for two repairs with no fix in sight. This is a serious breakdown in service. https://bit.ly/CX_Breakdown_2

09/16/2026

This manager missed a crucial piece of feedback, seeing failure where there was positive input. Why is understanding feedback so critical, and how can this mistake be avoided? It all starts with reading what was actually said. https://bit.ly/CX_Breakdown_2

Address

400 Clarice Avenue, Ste 200
Charlotte, NC
28204

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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