07/14/2026
Customer Service & Technical Support Specialist
First Merchant Payment Systems (FMPS) is looking for a motivated, customer-focused individual to join our team! If you enjoy helping customers, solving technical issues, and learning new technology, we'd love to hear from you.
Position Details
* Starting Pay: $20.00–$25.00 per hour (based on experience)
* Schedule:** Monday–Friday, 8:00 AM – 5:00 PM
* Location:** Chatham, MA
* Full-Time Position
Responsibilities
* Provide exceptional customer service via phone, email, and remote support.
* Troubleshoot payment processing equipment and POS systems.
* Assist with payroll support and merchant account inquiries.
* Set up and configure payment terminals and software.
* Work with customers to resolve technical issues quickly and professionally.
* Create and edit documents, spreadsheets, and reports using Microsoft Word and Excel.
* Participate in occasional large POS installations and on-site service visits.
Qualifications
* Strong customer service and communication skills.
* Proficient in **Microsoft Word and Excel.
* Experience with online marketing, social media, or digital advertising is a plus.
* Experience working with websites is a plus (WordPress experience is a plus).
* Strong organizational skills and attention to detail.
* Ability to learn new software and technology quickly.
* Reliable, professional, and able to work independently as well as part of a team.
Benefits
* Paid Time Off (PTO)
* Paid Vacation
* Paid Holidays
* 401(k) with company matching up to 4%
* Paid training and certifications
* Opportunities for career advancement
If you're dependable, eager to learn, and enjoy working with both technology and people, we'd love to meet you!
To apply, send your resume to [email protected]
Join the First Merchant Payment Systems team today!