King Pins - BNI Chapter

08/27/2026

08/25/2026

A lot of business owners are under the assumption that customer loyalty is earned through the quality of the service they provide. While quality certainly matters, it’s rarely the only thing customers remember.
People tend to remember their experience more than the transaction itself. Clear communication, well-managed expectations, and how the experience felt are what most often make the biggest impact.
This is why customer experience has as much to do with operations as it does customer service. The way a business communicates, follows through, and creates consistency often shapes the overall experience just as much as the service itself.
Strong customer experiences are rarely built through one impressive moment.
They’re built through trust that develops over time.

08/25/2026

Avoid Assumptions When Networking

It can be a costly mistake to assume that people know everything about your business. To maximize referral opportunities, educate your networking partners about what you offer, who you serve, and why YOU are the best choice. https://tinyurl.com/5efnc4en

08/25/2026

Happy birthday to Jay Hudson, the founder and OG president of the King Pins!!!!

08/25/2026

Promote your home improvement business

08/25/2026

Did you know?

08/25/2026

We clean up a lot of messes. 🧹 And almost none of them started out of carelessness, they started with good intentions and a template off the internet. 💻

A will that wasn't signed with the right witnesses. A notary who was never there. A beneficiary who accidentally signed as a witness. Little things that seem fine on the kitchen table and fall apart exactly when the family needs them to hold. 📄

The fix is usually more expensive than doing it right the first time would have been, and there's real peace in knowing it's actually done. ✅

If you've got a DIY plan and you're not sure it holds up, bring it in. No judgment, just a second set of experienced eyes. 👀

📍 Chattanooga & Mount Juliet