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eSkill Corp

Name: eSkill Corp
Address: 122 E Houston Street, Chelmsford, MA, 78205, US
Telephone: +19787084661
Price range: $$

eSkill offers the largest assessment catalog on the market. Combine skill tests, behavioral assessme

eSkill develops Web-based skills assessment software for pre-employment testing and internal staff development. Our proprietary software can build multi-subject customized tests to fit any job description or testing objective covered by our subject library. With thousands of organizations across five continents using eSkill for talent management, eSkill is the market leader in job-based skills testing. eSkill's modular subject library features over 450 subject areas and over 5,000 modular subtopics – covering IT, Office Software, Typing, Accounting, Healthcare, Legal, Call Center, and other professional knowledge areas. An available eSkill Editor lets companies upload their own questions and tests, permitting eSkill to be their universal test management platform. In 2014, eSkill pioneered professional simulation tests for commonly used programs like Microsoft Word®, Excel®, Outlook® and PowerPoint® that require no test-taker plugins and allow for multiple correct responses. If your organization has a specific skill requirement that can be simulated onscreen, eSkill can develop custom simulation tests that recreate these tasks to assess your candidates’ skills in the most realistic way possible. Digital literacy, call center, and multitasking are additional examples of what we’ve simulated. Oracle Taleo CloudService Integration

Among the key features available with the integration of these two services are easy access to the entire testing history of a candidate, automatic management of your candidates and tests, and an entirely automated testing process–all in one platform! Specialties

Pre-employment skills assessment, Internal skill gap testing and feedback, Integration with leading ATS and ERP systems, Online Test Management Systems for 3rd party tests, Libraries of Job-based tests for standardized hiring and promotional practices.

09/18/2026

Starbucks has Pumpkin Spice Lattes. Lesser Evil has Pumpkin Spice Popcorn. Native has Pumpkin Spice Deodorant. You know what else exists? Pumpkin spice protein shakes, pumpkin spice beef jerky, pumpkin spice hand soap…

So it’s only natural we released a Pumpkin Spice Assessment. 🎃

Featuring multiple-choice, true-or-false, and open-ended questions designed to put your seasonal expertise to the test, the Pumpkin Spice Assessment will wrap you in autumnal joy. (And yes, you’ll get to check out the eSkill platform from a test taker’s side in the process, if that’s something you’re into!).

Please enjoy our limited edition seasonal offering, imbued with the coziest of fall flavors.

🍂 Take the test HERE: https://na2.hubs.ly/H07VprS0*

*you can share this link with your fall friends and autumnal enemies as well!

(Disclaimer: there’s no prize for winning or anything, but isn’t getting into the autumn spirit the REAL prize?)

[Actual disclaimer: the platform asks for your email to take the test — in this case, that’s primarily so you can receive your scores. No, we won’t sign you up for our marketing newsletters (even though they’re amazing). That is, unless you tell us you really want them!]

09/17/2026

Agentic AI is expected to autonomously resolve 80% of common customer service issues — like password resets, order-status questions, straightforward troubleshooting, basic routing — without human intervention by 2029. This also represents significant financial savings for customer service teams, with Gartner projecting a 30% reduction in operational costs.

This also means that the calls that reach a human are disproportionately the ones that are ambiguous or high-stakes. And since agents won’t be handling rote exchanges anymore, they’ll spend more time on other tasks, like wrangling the AI bots who ARE handling those exchanges.

Accordingly, Gartner also says more than 80% of customer service organizations plan to expand human agent responsibilities, with 84% adding new skills to agent profiles. That means longer training — and hiring for the type of agent who can handle more complex situations and varied responsibilities, not just the one who’s comfortable doing repetitive work and following a script.

In short, the contact center agent role is metamorphosizing, and contact center leaders need to plan for it now.

🎧 Read about how the role of the contact center agent is being redefined in the AI era: https://na2.hubs.ly/H07TQtF0

09/09/2026

According to some sources, AI is not actually taking all the jobs, although it’s a convenient excuse when it comes to layoffs. That is, except when it comes to customer service.

In customer service overall, Forrester research estimates that half of roles will be lost to AI by 2030. The Bureau of Labor Statistics also attributes a decline in the number of customer service roles — including contact center positions — to automation and technology advancements.

Conversational LLM agents have made it possible for both BPOs and in-house contact centers to relegate the easier calls to AI. For corporations, that means millions of dollars saved in workforce costs. For the real human agents left over, it means having to take harder calls and handle more complex work. And what does that mean for training times and the cost of attrition in turn? It’s a chain of cause-and-effect many contact centers must plan for now.

We’ll begin with the first link in the chain — the fact that the number of customer service agents that contact centers employ is objectively, truly lowering.

Read about how AI is shaking up the contact center workforce here: https://na2.hubs.ly/H07JLtl0

09/08/2026

Between tap-to-pay, mobile wallets, self-checkout, online banking, and QR-code menus, it's easy to assume that counting bills and making change are becoming relics of another era. But Federal Reserve data tells a more complicated story.

In 2024, cash still accounted for 14% of all U.S. consumer payments, making it the third-most-used payment method behind credit and debit cards. Consumers averaged seven cash payments per month — a figure that has remained steady since 2020. More than 90% of consumers also said they expect to keep using cash either for payments or as a store of value.

And somebody still has to handle all that money correctly.

Read about eSkill's money handling test (and where to apply it) here: https://na2.hubs.ly/H07Ch8H0

09/03/2026

The Bureau of Labor Statistics projects 5% growth and roughly 115,300 openings per year for accountants and auditors through 2035. On the bookkeeping side, the BLS projects about 144,100 annual openings for bookkeeping, accounting, and auditing clerks, though overall employment in those roles is expected to decline 6% as automation absorbs more routine tasks.

The supply side is where things get painful. Accounting graduates dropped roughly 47,000 in 2023, down 10% from 2021. With 75% of CPAs having reached retirement eligibility by 2020, the replacements aren't coming fast enough.

There is a current small bright spot in enrollment, with AICPA data showing accounting enrollment at four-year colleges rose 8.9% in spring 2026, but that's growth off a historically low base that will take years to materially affect the pipeline.

Unsurprisingly, 61% of finance and accounting leaders say finding skilled talent is harder than it was a year ago, even as 74% plan to increase permanent headcount in the second half of 2026. The demand is there. The candidates aren't.

Read about how to hire accounting staff in 2026: https://na2.hubs.ly/H07xx520

09/02/2026

Contact center work has changed a lot on the surface, but the same issues have plagued the industry for decades. High attrition, thin margins, competitive pressures — these problems have all remained and, if anything, have gotten more difficult to solve.

In a recent advisory session with eSkill, a veteran contact center leader with more than two decades in BPO and captive environments shared a candid, behind-the-scenes view of how the call center industry has shifted. Her story traces how contact center work has changed — or rather, how it’s stayed the same.

She says, “I wish I could tell you [contact centers] have evolved, but they haven't.”

Read about what's changed and what hasn't as contact centers face more pressures in 2026: https://na2.hubs.ly/H07BjHL0

08/31/2026

There's a popular narrative that ATMs killed the bank teller. It's wrong, and understanding why matters if you're hiring for branch roles in 2026.

When ATMs first rolled out in the 1970s, everyone assumed tellers would disappear. Instead, ATMs lowered the cost of operating a branch, which meant banks opened more of them, which meant they actually needed more tellers.

Instead of becoming obsolete, the role shifted from transaction processing to customer service and relationship-building. Economists have cited this as a clear example of automation changing a job rather than eliminating it.

That same dynamic is playing out again with digital banking and AI.

A Federal Reserve study found a 19% decline in U.S. bank branches between 2014 and 2024. Routine transaction volume is falling as mobile deposits and online transfers absorb the simple stuff, and the tellers who remain are being asked to do work that looks nothing like counting cash and making change.

Read more about the state of the bank teller: https://na2.hubs.ly/H07xrxV0

08/26/2026

THIS JUST IN: It’s the hard launch of Linea Intelligence!

Our team built Linea, eSkill’s intelligence layer, to work WITH recruiters — not around them.

To that end, the layer debuts with two capabilities: ✨Linea Build✨ lets a recruiter paste in a job title or job description and receive a draft assessment built from the SME-verified questions in the eSkill question library, and ✨Linea Search✨ applies AI-powered semantic search across that same library, surfacing the most relevant questions even when a recruiter's search terms don't match the library's exact wording.

Now, it’s even easier to create customized, job-relevant assessments that lead to better hires with eSkill.

Linea Intelligence will power upcoming features as well (but you’ll hear about those later 🤫)!

We also want to congratulate our team on the effort they put in to make this product happen: from our customer-facing teams who chatted with our partners on where they would like to see AI in the platform, to our development team on putting it together, to the rest of our team on making Linea a reality. (Teamwork really DOES make the dream work!!)

Read the full press release here: https://na2.hubs.ly/H07qhny0

08/24/2026

Here are two facts that are somehow both true at once.

Fact one: a college degree is a good investment. BLS data from April 2026 shows that unemployment for workers with a bachelor's degree or higher was 2.8%, compared to 4.7% for high school graduates and 6.4% for those without a diploma. The earnings premium holds, too. Degree holders consistently out-earn their peers across nearly every industry.

Fact two: a college degree is failing the people who just earned one. The Federal Reserve Bank of New York reports that the unemployment rate for recent graduates (ages 22-27) hit 5.6% in early 2026, higher than the national average of 4.2%. And 42% of those who are employed are underemployed, working in jobs that don't typically require a degree. That's the highest rate since 2020.

So a degree helps over a 30-year career. But right now, nearly half of new graduates can't find work that actually uses it. BlackRock CEO Larry Fink warned that 2026 graduates could face the highest jobless rate in years, partly because AI is making entry-level white-collar roles obsolete faster than anyone expected.

Read more about the state of the college degree in our latest blog: https://na2.hubs.ly/H07pclm0

08/13/2026

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https://na2.hubs.ly/H073np60

Address

122 E Houston Street
Chelmsford, MA
78205

Opening Hours

Monday	8am - 5:30pm
Tuesday	8am - 5:30pm
Wednesday	8am - 5:30pm
Thursday	8am - 5:30pm
Friday	8am - 5:30pm

Telephone

+19787084661

Website

https://www.eskill.com/

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