InsightLogiQ, LLC

11/23/2022

We at InsightLogiQ want to wish everyone a safe and Happy Thanksgiving to those who celebrate. We are thankful for each and everyone of you!

10/01/2021

What are Customer Insights? Why do they matter?

When a company employs comprehensive measures to gather customer data and in order to understand and analyze their behaviors, it is producing Customer Insights.

Why bother?

Well, companies that invest in capturing Customer Insights are able to uncover their customers' frustrations, impulses and preferences. They can use these insights to improve their processes or products, to expand their service offerings and to deliver a more personalized and tailor-made experience for their customers.

In short, when you have a clear vision of what your want and expect, you have much greater odds of successfully delivering.

Customer Insights will provide answers to critical questions, for example:

➩Why are sales down for a particular product?
➩How likely are you to succeed in a new target audience?
➩How is your brand perceived by your audience?
➩What do customers think of a new or a potential new product?
➩How can customers purchase more expensive items, upgrades, or add-ons to an existing product?
➩How can you sell an existing product or service to your customers?
➩What can you do to increase conversion rates of marketing campaigns?
➩How can I get great insight into market basket analysis?

A great read by Hitachi Solutions Europe, Ltd.: https://lnkd.in/d8ewzPAQ

09/28/2021

Has your business recently created a marketing campaign that fell completely flat? How do you determine what went wrong? At InsightLogiQ, LLC, our passion is helping our clients uncover performance lows by collecting and analyzing data that enables business owners to make better decisions for their customers and move their growing businesses in the right direction.

Ready to create growth with customer insights you need? Get in touch with Lisa Schlack at [email protected] or visit our website here > https://insightlogiq.com/

09/23/2021

It is vital that business owners understand the critical impact that Customer Satisfaction (CSAT) has on their brands, their revenue and, ultimately, their success.

This insightful article by QuestionPro breaks down key factors that make Customer Satisfaction (CSAT) important, the top benefits of creating a Customer strategy and why a focus on CSAT should be the top priority for all organizations.

What is covered :-

➩Repeat Customers

➩Competition Differentiators

➩Reduce Customer Churn

➩Decrease Negative Word of Mouth

➩Retaining Customers is Cost-effective

➩Customer Loyalty

➩Support Pillars

➩Sales Revenue

➩Boost Brand Reputation and Popularity

➩Reduce Marketing Expenses

Read the full article here:>
https://lnkd.in/en_QN4ZK

Look at the key importance and benefits of customer satisfaction and the best ways to improve CSAT. Measuring and improving customer satisfaction helps improve customer experience (CX) and customer retention.

09/21/2021

Gone are the days of one-size-fits-all. Customer experience and satisfaction is no longer based solely on the “best price”. To keep your happy and your business ahead of the game, you will need to use data-driven to understand (and ultimately predict)your customers' needs and wants. Placing your customer first and doing the research to keep them coming back time and time again is where your business should be focusing.

Ready to create growth with customer insights you need? Get in touch with Lisa Schlack at [email protected] or visit our website here > https://insightlogiq.com/

09/17/2021

It is no longer good enough to meet customers’ expectations. Your organization’s top goal should be to predict, and then exceed, their expectations.

Happy customers become loyal customers, and loyal customers organically become your most effective brand ambassadors.

Throughout the customer’s journey, if any single touchpoint creates a negative experience, you risk losing that customer for life.

Here’s a great article from HubSpot on why Customer Experience (CX) is so important to your organization. Read it here :>
https://blog.hubspot.com/service/what-is-customer-experience

Learn about customer experience and why it's so important to the success of your business.

09/16/2021

With customers now having access to information anywhere at any time – what to buy, where to buy and when to buy – it is harder than ever for business owners to understand their customers' behavior and preferences. That's why and your customers' data is vital to understanding how they will likely behave when interacting with your business.

Ready to create growth with customer insights you need? Get in touch with Lisa Schlack at [email protected] or visit our website here > https://insightlogiq.com/

09/09/2021

What is Customer Journey Analytics?

Customer Journey Analytics involves data aggregation around followed by intensive data analysis that generates actionable insights, providing a company with opportunities to optimize its Customer Experience (CX).

“By measuring and monitoring the real-world paths your customers actually take across channels and over time, customer journey analytics enables you to improve CX and achieve positive business outcomes”.

An informative read by Pointillist on, seriously, everything you MUST know about : https://lnkd.in/dak4g6mW

Customer journey analytics helps enterprises connect customer behavior across channels and time and determine its impact on business outcomes.

09/06/2021

Why use Data Analytics to improve your Customer Experience (CX)?

Without customer analytics, how do you know if your ideal client is having the best customer experience? By using data analytics, you will be able to look a little closer at what is working and what may need some attention in order for your business to grow. InsightLogicQ, LLC helps you define the areas you need to improve to create an even better customer experience.

Ready to create growth with customer insights you need? Get in touch with Lisa Schlack at [email protected] or visit our website here > https://insightlogiq.com/

09/02/2021

How do you measure Customer Satisfaction (CSAT) ?



Measuring your customers’ happiness is a great way of determining how well your organization is actually meeting your ideal customers’ needs.



QuestionPro shares some great tips and tools to determine your Customers' Satisfaction (CSAT)



Read it here:>
https://www.questionpro.com/customer-satisfaction.html

Know the different types of customer satisfaction surveys and its importance. Learn different CSAT metrics, ways to improve your CSAT score and get a handy list of resources.

08/31/2021

Why is Customer Experience (CX) so important for your business?

Customer Experience is not all about great savings and competitive pricing, it is very much about customer experience as well. Did you know that more than 50% of customers will move onto another business if they have a negative experience? As a business owner, it is imperative that you create a great customer experience from beginning to end. InsightLogiQ, LLC helps you understand and deliver just what YOUR customers need.

Ready to create growth with customer insights you need? Get in touch with Lisa Schlack at [email protected] or visit our website here > https://insightlogiq.com/

08/27/2021

Do you understand what your experience when engaging with your organization?

Customer Journey Mapping provides deep that helps you identify what works and highlights your pain points. By understanding your customers’ journey, you learn about their expectations of your product, services and brand. How you use these insights and adapt to improve your Customer Experience (CX) is what will separate your organization from your competitors.

An informative read by Qualtrics :> https://lnkd.in/d9egiDzY

Ready to build growth and increase retention with insights? Get in touch with Lisa Schlack at [email protected] or visit our website here > https://insightlogiq.com/

Find out about how to start your customer journey mapping, and how to improve it for the benefit of your customers and the business.