06/18/2026
As someone who is constantly in the middle of customers, product, engineering, and the sales team I FEEL THIS DEEP in my soul
Here’s what usually happens… customer asks for something I have NO IDEA if we can act on. I have to take it back to our internal team to inquire and the confusing diagram goes from there.
Here’s how to get ahead of the miscommunication:
1. Communicate to your internal team (boss/manager/cross functional parter) that you are on their side and will relay the necessary information back to the original person
2. Communicate back to the individual if this ask can or can not be accomplished, in what timeframe, and how else it could be solved
3. document every time this is asked - you might be able build a biz case for this
What other confusing corporate diagrams can I help you with? 🫠
OP credit: