The CX Edge

01/23/2025

New MHEDA Talks Podcast Dropped!

To start the new year our CEO, Shari Sellers-Altergott , had the pleasure of speaking with Jeannette Walker, CEO, as she reflected on the year, highlighting efforts to enhance member engagement through a new website and logo.

They also discussed upcoming MHEDA events like the 2025 Convention in Tampa and regional networking events as well as updates to MHEDA programs.

Please click here to listen to this podcast: https://www.mheda.org/on-demand-library/inside-mheda-new-initiatives/

09/04/2024

New MHEDA Talks: Buddy Bockweg on AI & the Future of Work

Host Shari Altergott, Chief Experience Officer of The CX Edge, talks with Buddy Bockweg, CEO of Vsimple, about Artificial Intelligence (AI) and the impact that it will have on the future of the material handling industry.

Buddy addresses the challenges of implementing various types of automation and the need for centralized data to enhance overall business processes.

Key Topics Discussed
- AI Beyond Marketing
- Organizational Efficiency
- Workforce and Job Roles
- The Future of AI

Click here to learn more about AI, automation, and the continuing future of the material handling industry.

https://www.mheda.org/podcast/mheda-talks-buddy-bockweg-on-ai-the-future-of-work/

08/14/2024

MHEDA Talks: Alex Chausovsky on Building a Data Driven Talent Strategy

Shari Altergott, our Chief Experience Officer, recently spoke with Alex Chausovsky about building a data driven talent strategy focusing on the labor market.

They discuss various labor market shifts and evolving worker preferences.

Alex discusses what entering a period of normalcy in the labor market looks like and how employers must adapt by understanding company needs, providing flexibility, and managing processes. Senior management involvement is crucial in crafting and refining a talent strategy while HR plays a pivotal role in ensuring a successful approach.

Learn more about highlighting the importance of gratitude, resilience, and positive energy in overcoming challenges.

Key Topics Discussed
- Labor Market Trends
- Automation
- Managing Processes & Procedures
- Employee Satisfaction
- Generational Shifts

Click here to listen to this podcast: https://www.mheda.org/podcast/mheda-talks-alex-chausovsky-on-building-a-data-driven-talent-strategy/

07/11/2024

New MHEDA Talks: Jason Lauritsen on Leading With Relationships

Our CEO and host of MHEDA Talks Shari Altergott, spoke with Jason Lauritsen about the power of leading with relationships.

They discussed how you can improve workplace experiences through clear communication and building relationships.

Jason shared how treating work like a relationship can help organizations achieve their goals while prioritizing employee well-being.

Regular one-on-ones and feedback are key to improving communication and accountability within the workplace.

They also explored how the pandemic has changed employee expectations around flexibility and how intentional policies can balance work needs with individual preferences.

Click here to listen to this podcast: https://www.mheda.org/podcast/mheda-talks-jason-lauritsen-on-leading-with-relationships/

02/01/2024

New MHEDA Talks Podcast Dropped!

Shari Sellers-Altergott, CEO of The CX Edge, recently had the pleasure of speaking with Nate Storey, President and CEO of Storage Solutions, about the upcoming MHEDA Convention.

Networking is all about getting out of it what you put into it and this event has so much to offer!

The Material Handling Equipment Distributors Association (MHEDA) Convention is one of the premier Material Handling Industry Events of the year.

If you have never attended and are interested in attending this year or if you have attended in the past, this is the podcast for you.

Here is the link to this Podcast: https://www.mheda.org/podcast/mheda-talks-nate-storey-on-the-mheda-convention-experience/

12/13/2023

Are you interested in learning more about what the Customer Experience is actually all about?

Last week our CEO, Shari Sellers-Altergott had the opportunity to speak about all things CX on the "Heads Up Podcast" with Alex Reneman, President of Mountain Leverage.

They discussed:
- the importance of customer experience
- how to implement it into your company’s strategy
- how the minimum is not enough when focusing on CX - it's an all-in effort.

As you look towards 2024 the Customer Experience will be a vital part of your growth strategy.

This podcast will give you the foundation of how to get there.

Here is the link for the podcast: https://www.youtube.com/watch?v=UjVTTSgsyT4&list=PLeoEqUJuAayoLURhz-Syxm639rey02P4g

11/30/2023

New MHEDA Talks Podcast Dropped!

Liz Richards & Jeannette Walker Past & Future Perspectives of MHEDA and the Material Handling Industry.

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with Liz Richards, MHEDA CEO, and Jeannette Walker, MHEDA Interim CEO about the leadership transition due to Liz’s approaching retirement on December 31, 2023.

They reflect on past perspectives of the association and industry and look forward to the 2024 program schedule and future direction of Material Handling Equipment Distributors Association (MHEDA).

Make sure to check it out today!

Here is the link for the podcast: https://www.mheda.org/podcast/mheda-talks-liz-richards-jeannette-walker-past-future-perspectives/

Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Liz Richards, MHEDA CEO, and Jeannette Walker, MHEDA Interim CEO about the leadership transition due to Liz'

08/29/2023

MHEDA Talks: Jinger McPeak on Hiring for Culture

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with Jinger McPeak of Ethium by EControls about the importance of workplace culture and finding employees that fit with your culture.

Jinger offers real-life examples of how to interview candidates to assess if someone has the right balance of technical skills and the personality to fit within your culture.

Here is the link for the podcast: https://www.mheda.org/podcast/mheda-talks-jinger-mcpeak-on-hiring-for-culture/

Stay tuned for more episodes of the Material Handling Equipment Distributors Association (MHEDA) Talks podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

07/27/2023

MHEDA Talks: Caster Concepts on Social Responsibility

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with Bill Dobbins and Caroline Hurteau of Caster Concepts, about corporate social responsibility and how they practice conscious capitalism to positively impact their families, communities, and customers through their Caster Cares program.

Here is the link for this podcast: https://www.mheda.org/podcast/mheda-talks-caster-concepts-on-social-responsibility/



Material Handling Equipment Distributors Association (MHEDA)

06/12/2023

MHEDA Talks Podcast: Judy Hoberman on Communications and Networking

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with sales-leadership trainer and coach, Judy Hoberman.

They discussed the importance of communications and networking in business including:
- Barriers to effective communications
- Listening skills
- Generational differences
- The effect of remote and hybrid employees
- Networking tips, and more.

Here is the link for this podcast: https://www.mheda.org/podcast/mheda-talks-judy-hoberman-on-communications-and-networking/

03/02/2023

New MHEDA Talks Podcast Dropped!

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with hall of fame speaker, Meridith Elliott Powell.

They discussed how companies can succeed in times of disruption, finding and developing top talent, artificial intelligence, change management, and more.

Hear Meridith live at the 2023 MHEDA Annual Convention where she will be presenting the General Session, “Thrive: Turning Uncertainty into Your Competitive Advantage” and the Women in Industry Presentation, “You In The Driver’s Seat”

Here is the link to the podcast: https://www.mheda.org/podcast/mheda-talks-meridith-elliott-powell-on-succeeding-in-times-of-disruption/



Material Handling Equipment Distributors Association (MHEDA)

02/07/2023

New MHEDA Talks Podcast Dropped!

Our Chief Experience Officer, Shari Sellers-Altergott, had the opportunity to speak with MHI's CEO, John Paxton, about all things ProMat!

If you are new to the show or have been attending for year's, there is something for everyone in this podcast.

Here is the link to listen to this podcast: https://www.mheda.org/podcast/mheda-talks-john-paxton-on-promat-2023/

Material Handling Equipment Distributors Association (MHEDA)