09/20/2025
Virtual work from home!
ETech
Claims Intake Specialist
Target earning: $21.75/ Bilingual $23.50 USD/hour Ongoing Annual/ Background Check
Note: This is an on demand Gig; only active when there is a need for emergency services.
Claims Intake Specialist is responsible for managing customer interactions across multiple channels including voice (inbound and outbound), and email. They are expected to provide exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to analyze customer needs while maintaining a positive attitude while adhering to Etech’s quality and compliance standards. This role is ideal for individuals seeking flexible, project-based work.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned:
Handle inbound calls to assist customers with filing First Notice of Loss claims, Claim Status requests, inquiries or other issues. Claims Intake Specialist will be receiving inbound calls from customers who have recently experienced a loss to their property from natural causes or are calling in to check the status on existing claims.
Transfer calls to connect customers with adjusters, Customer Care representatives or special services departments
Deliver accurate information and maintain a courteous and empathetic tone across all interactions.
Meet performance metrics including shift completion requirement, Call Service Levels and Call Quality KPIs
Document all customer interactions accurately in CRM systems.
Participate in virtual training, coaching, and team meetings.
Maintain a secure, distraction-free remote work environment.
Demonstrate adaptability across different communication platforms.
Demonstrate Empathy with all callers
Experience/Skills
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge of:
Customer service principles and practices.
Email etiquette and professional written communication.
Remote communication tools and virtual collaboration
platforms.
Ability to:
Communicate clearly and professionally in both verbal and written formats.
Excellent Active listening skills. Ability to empathize with callers who have experienced a loss
Type at a minimum of 35 words per minute with high accuracy for chat or email-based interactions.
Write grammatically correct, concise, and professional notations
Prioritize tasks and manage time independently.
Exhibit a professional image and demeanor during remote interactions.
Troubleshoot basic technical issues related to remote work tools.
Maintain confidentiality and data security in a home-based setting.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent (required).
Prior experience in customer service, sales, or contact center operations
Experience handling chat and email support is a plus.
Experience working remotely or in a gig/freelance capacity is a plus.
LANGUAGE SKILLS:
Ability to understand and respond to customer inquiries clearly and courteously.
Ability to write professional, grammatically correct emails or chat responses.
Ability to document interactions accurately and concisely in written form.
Fluency in Spanish is a plus
REASONING ABILITY:
Ability to assess customer needs and determine appropriate solutions.
Ability to follow instructions and adapt to changing procedures in a remote environment.
Operating Hours
Upon notification, you must be able to respond within 2 hours
During the disaster activation period, operations will run 24/7. You will select a minimum of 20 hours per week.
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 20 hours each week on all schedules
Mandatory Requirements
TECHNICAL REQUIREMENTS (MANDATORY):
To ensure optimal performance and data security, all gig workers must meet the following technical specifications:
Computer/Laptop:
Operating System: Windows 11 (64-bit)
Processor: Intel i5 (8th Gen or newer) or AMD Ryzen 5 equivalent
RAM: Minimum 16 GB
Storage: At least 256 GB
Internet Connection:
Minimum 100 Mbps download / 5 Mbps upload speed
Wired Ethernet connection preferred for stability
No hotspot or satellite connection
Peripherals:
Noise-canceling headset with microphone
We**am (for virtual meetings and training)
Workspace:
Quiet, private, and distraction-free environment
Surge protector and backup power (recommended)
Training Information
Duration
16 Hours Certification
Price
$59.99 USD
Dm email if your interested/ If you need help checking computer requirements type About Your Pc in search bar near windows Icon
