Client Experience Group

04/16/2026

Judy Bodenhamer had the opportunity to speak on Building a Winning Client Experience (CX) Strategy at the NSME (National Sales & Marketing Executives) Akron/Canton monthly event. A great group of professionals and the energy in the room was wonderful.

We explored practical ways to get started without overcomplicating it and how small, intentional shifts can create meaningful impact. Client experience isn’t a “nice-to-have”— it’s a growth driver!

The biggest takeaway? You don’t need a perfect plan to start, just the willingness to begin the conversation.

What conversations are you having internally about client experience?

A special thank you to Timothy Dimoff for inviting us! https://buff.ly/x57kP27

03/17/2026

Happy St. Patrick’s Day. Celebrate, stay safe, and take pride in our local community! Cleveland, Ohio has one of the best and largest St. Patrick's Day celebrations in the USA

03/11/2026

Association of Legal Administrators March Chapter meeting featuring guest speaker, Judy Bodenhamer of the Client Experience Group™. Judy will deliver a high energy session on “The Rise of the Next-Gen Legal Leader.”

Calling all Columbus ALA Members: View More Details – https://buff.ly/mqePqYg

01/02/2026

08/29/2025

Happy Labor Day to all those that work for and with us. This weekend the only work is to work on having some fun!

07/26/2025

Boosting workplace motivation before it takes a dive.
Employee motivation is at its lowest point in years. According to Gallup’s 2024 report, only 31 percent of U.S. employees are engaged in the workplace, marking the lowest engagement level since 2014. This presents a pressing challenge for businesses: How can leaders reignite motivation and keep employees engaged, productive and committed?

Read the full article featured in Smart Business Magazine by Judy Bodenhamer: https://buff.ly/IbcCqYK

07/04/2025

Wishing you a joyful and safe 4th of July holiday.

05/23/2025

Memorial Day Weekend. Thankful and grateful for all the brave men and women who made the ultimate sacrifice in service to protect our country and our freedoms.
Thoughts and prayers to all those that have served.

04/11/2025

We are honored that Judy Bodenhamer was selected as one of the CX expert coaches for the AAM Certificate Course: Elevating Your Firm's Client Experience. This course being offered by the Association for Accounting Marketing is your gateway to transforming your firm’s client experience strategies, ensuring they align with industry best practices and drive sustainable growth.

The course starts on May 26, 2025. Learn More and Register Today! https://buff.ly/2WHCKXe