11/02/2021
Position Summary: Responsible for purchasing materials, monitoring inventories, ensuring on-time delivery, order entry, confirmation of customer orders, customer service and for providing general office support to include, promptly answering telephones, directing all phone calls in a professional and courteous manner to appropriate individuals and greeting visitors entering the office.
Principal Duties and Responsibilities:
• Responsible for managing inventory of materials, colorants, inserts and packaging for manufacturing.
• Monitor inventories and order based on customer requirements, Kanban min/max and monthly usage.
• Follow up with vendors on orders, lead-times, shipments and changes based on customer requests.
• Communicate information to Shipping/Receiving, Scheduling, Manufacturing, Engineering and Quality regarding orders, deliveries, quality issues and price increases for updating piece pricing.
• Track Vendor on-time delivery for monthly review and yearly meeting to ensure ISO requirements are met.
• Approve customer purchase orders in regards to pricing, revision level, material availability and lead-time.
• Enter purchase orders and submit acknowledgements to customer.
• Interact with customers to provide information in response to inquiries about products or services.
• Follow up with Scheduler and Shipping in regards to customer orders, shipping requirements and order changes.
• Confirm packing slips with purchase orders and/or daily releases and file with bill of ladings.
• Update IQMS with price changes.
• Responsible for customer NAFTA paperwork, ROHS, REACH, Conflict Minerals Certifications and IMDS certifications.
• Notify engineering of any price changes in material, colorant, inserts and packaging for quoting piece price updates.
• Contact material suppliers for pricing on new materials, material processing sheets, alternate material suggestions, price decreases, SDS or if COC’s and packing slips were not received.
• Provides support to other departments as necessary.
• Recommends new ideas to improve efficiency and profitability.
• Participates on committees and works on projects.
• Responsible for stopping a product or process to correct a quality problem and/or bring to the attention of management.
• Attend advance planning and scheduling meetings.
• Vacation relief back up for Scheduler.
Additional Duties and Responsibilities:
• As needed, enter and update vendor contact information, shipping addresses and/or requirements, UPS account numbers and ISO certifications.
• Assist in answering main line phone system, transferring calls, switching the phones from day to night. Greet visitors entering the office.
• Other duties as may be necessary to fulfill the responsibilities of this position.
Work Relations and Scope:
Has daily contact with company employees from all departments, customers, vendors and general public. Frequently the first point of contact for customers when calling or visiting the company.
Performance Standards:
Quality, accuracy, timeliness, reliability and thoroughness of work performed. Team-oriented attitude. Customer satisfaction with services provided. Effectively communicates and develops good working relationships with co-workers and customers. Appropriate workplace appearance and conduct. Maintains positive body language. Participates in training as appropriate. Reliability in reporting to work regularly and on time. Understands and adheres to Company policies and procedures.
Knowledge, Skills and Abilities:
Education/Experience/Training: 2 year Administration degree preferred but not required, HS diploma or equivalent required. Additional schooling and 3 years’ experience required.
Skills/Abilities:
• Must be able to follow instructions (verbal and written).
• Must be able to work under pressure/deadlines.
• Basic math and problem solving skills are needed.
• Must have good written and verbal communication skills.
• Must be able to juggle multiple tasks and work with constant interruptions.
• Must have excellent customer relations skills.
• Ability to pay attention to detail is required.
Job Condition/Work Location:
Work is performed indoors in an office environment. Occasionally enters production area. Job is performed mostly sitting with some moving around office and production areas. Lifting and carrying up to 10 lbs. is occasionally required. Computer keyboard is used most of the day. Calculator, computer and office equipment such as copiers, switchboard and fax machine.
