ResultsCX - Martinsville

Name: ResultsCX - Martinsville
Address: 2000 Virginia Avenue, Collinsville, VA, 24078, US
Telephone: +12763524346

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Learn more at results-cx.com. For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies.

We design, build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS). We believe our employees’ journey is every bit as important as our clients’ satisfaction and success. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

10/16/2026

When did a work event last give you a story you still tell?

For our South Africa team, the answer is easy now: a day at the safari.

Colleagues came dressed for the occasion, lined up for face painting, and threw themselves into friendly competitions and interactive activities all day.

With gifts and prizes up for grabs, the rivalry stayed friendly. Mostly.

The best part wasn’t on the prize table, though. It was a full day away from queues and dashboards, getting to know the people behind the job titles.

Moments like this are how we build a workplace people want to be part of.

Thank you, team, for making it one to remember.

What’s your ideal team day?

🦁 Outdoors and adventurous
🎨 Creative and hands-on
🏆 Competitive, with prizes on the line

10/14/2026

What happens when leadership steps away from the boardroom and spends time with the people closest to customers?

Last week, ResultsCX CEO Gautam Thakkar visited our UK operations, taking part in leadership sessions, a town hall, and conversations with colleagues across client programs.

What he encountered was a team passionate about delivering exceptional outcomes, deeply committed to their clients, and confident in their ability to navigate some of the most complex customer journeys in our industry.

And no visit to the UK would be complete without a little local tradition. The day concluded with a toast to the haggis, a memorable Scottish Burns tradition that offered a glimpse into the personality, pride, and spirit that make this team unique.

The visit offered a powerful reminder: Technology may shape the future. People will define it.

10/14/2026

Welcome, Superna Shanker!

Superna joins us as Global Chief Human Resources Officer, leading our people agenda. She brings more than 25 years of HR experience across IT services, product and business process management. Along the way, she has led HR due diligence, people integration and complex organizational transformation, pairing business understanding with thoughtful people decisions and practical ex*****on.

Superna joins us to build a high-performing, people-first organization, with a focus on strong leadership, future-ready skills, an inclusive culture, and a people experience that keeps pace with how work is changing.

Superna, we’re glad you’re here.

10/12/2026

Throwback to a vibrant Mexican Independence Day celebration at ResultsCX HMO! 🇲🇽

Last September, our employees and leaders came together to celebrate Mexico’s rich culture, traditions, and heritage. From a lively Mexican Lotería outfit contest to traditional Mexican candies and Independence Day-themed games, the event was filled with fun, connection, and team spirit.

Swipe through to relive the celebration and see the fun! 👉

10/09/2026

Building trust, loyalty, and lasting relationships, one interaction at a time.

This Customer Service Week, we celebrate the people who bring empathy, expertise, and ingenuity together to create meaningful moments for customers every day.

Great outcomes are never the work of one individual. They are the result of talented teams united by a shared purpose and a commitment to excellence.

From our frontline teams creating human connections, to the operations professionals enabling success behind the scenes, to the innovators shaping the future of CX, every role plays a part in delivering impact at ResultsCX.

Shout out to our trailblazers who challenge conventions, inspire those around them, and help raise the standard for service excellence. Their collective impact is what sets us apart and proves why .

10/08/2026

A prior authorization isn't just a box to check. In healthcare, it's a decision a member feels - and one a regulator can review.

That's the kind of moment RCX Rubraik was built for.

In prior auth, claims, and enrollment, Rubraik does three things at once:
• It helps associates get each decision accurate and on the record
• It takes the repetitive, compliance-sensitive processing off the team when enrollment volume peaks
• It reads across every interaction to catch the systemic issue — the denial pattern, the coverage gap — before it becomes an appeal, a complaint, or a regulatory finding

The result isn't just faster case handling. It's decisions you can stand behind — member by member, and across the plan, with regulator-ready evidence on every interaction, not a sample.

This is what accountable AI looks like when the stakes are real. And it's why, in regulated interactions, Rubraik is the standard.

See how Rubraik handles healthcare payer interactions → https://resultscx.com/rubraik/healthcare/
Where AI meets accountability.

10/07/2026

Bringing back the 80s in style, and how! 🎵✨

Neon colors, retro vibes, and plenty of team spirit set the vibe in our UK Glasgow office as our teams hit rewind for an unforgettable 80s-themed celebration, bringing old-school cool, bold retro style, and plenty of energy to the day.

From creative costumes to a well-deserved team lunch, every moment was an opportunity to connect, celebrate, and recognize the creativity and enthusiasm that make our team truly special.
A fantastic reminder that strong teams are built through connection, recognition, and a little fun along the way.

Here's to keeping the good vibes alive, 80s style! 🕺🎉

10/06/2026

Small acts of kindness can make a world of difference.

Last quarter, our Glasgow team came together to support Glasgow Children's Hospital Charity through a donation drive, contributing arts and crafts supplies and pyjamas for babies, children, and families in their care.

Since partnering with the charity in 2025, we've been proud to support its mission of helping families navigate some of life's most challenging moments. Knowing these donations can bring comfort and little moments of joy during difficult times makes every contribution especially meaningful.

We celebrate our Glasgow team for their generosity and kindness, showing that even small acts of giving can have a meaningful impact on the lives of others.

10/05/2026

Some of the most impactful moments in an employee's experience happen between the strategy presentations, quarterly updates, and leadership town halls.

They happen when a manager makes time for someone who is struggling.
When a leader instills confidence before a high-stakes presentation.
When a conversation opens the door to new opportunities and shapes the course of a career.

Culture is rarely built through big announcements alone. It is shaped through everyday moments, meaningful interactions, and experiences that quietly answer the question:
"What is it really like to work here?"

Every interaction sends a signal.
Every conversation leaves an impression.
And over time, those moments become culture.

We are proud to foster a workplace built on trust, consistency, communication, and support, creating meaningful experiences that make a difference throughout every employee's journey.

10/01/2026

𝗪𝗵𝗲𝗻 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝗮 𝗵𝗮𝗯𝗶𝘁, 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 𝗳𝗼𝗹𝗹𝗼𝘄𝘀.

We're proud to see the Huntswood team shine at the CapeTown Awards, with seven finalists across seven categories - 𝗳𝗶𝘃𝗲 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀 𝗮𝗻𝗱 𝘁𝘄𝗼 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀.

From 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗧𝗿𝗮𝗶𝗻𝗲𝗿, 𝗧𝗼𝗽 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, 𝗧𝗼𝗽 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗮𝗻𝗱 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 - 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, the breadth of recognition makes one thing clear: 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘪𝘴 𝘢 𝘮𝘪𝘯𝘥𝘴𝘦𝘵 𝘸𝘰𝘷𝘦𝘯 𝘢𝘤𝘳𝘰𝘴𝘴 𝘦𝘷𝘦𝘳𝘺 𝘥𝘦𝘱𝘢𝘳𝘵𝘮𝘦𝘯𝘵 𝘢𝘵 𝘏𝘶𝘯𝘵𝘴𝘸𝘰𝘰𝘥.

Being named finalists from a pool of more than 1,000 applicants in the individual categories is a testament to team members who bring their A-Game every day. Their passion, innovation, and dedication fuel our culture and inspire us to continually Strive for Greater.

In many ways, these individual achievements are the very reason Huntswood is also a finalist in the 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗢𝗽𝗲𝗿𝗮𝘁𝗼𝗿 𝗮𝗻𝗱 𝗧𝗼𝗽 𝗡𝗼𝗻-𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀. Behind every company accolade are exceptional people whose talent, teamwork, and commitment make recognition like this possible.

To our five nominated team members, congratulations on this outstanding achievement. We're cheering you on every step of the way.

Seven finalists. Seven chances to bring home the win. Go win big! 🏆

Address

2000 Virginia Avenue
Collinsville, VA
24078

Telephone

+12763524346

Website

https://careers.results-cx.com/

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ResultsCX - Martinsville

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