LL Scheduling

SERVICES OFFERED:
On-Call/After Hours - Evening, weekends, and overnights. Full service, On-Call, scheduling support, respond to shift call offs, handle emergency requests, etc.. (way beyond a simple answering service). Staff Scheduler - Full-time, dedicated, office-hour, scheduling support. Relieves you of the burden of hiring, training, and supervising your employee scheduler. Holidays/Special

Events - Allow you and your team to take a much needed break, disconnect for a bit, and recharge for the week ahead. Scheduling Support for the Home Care Agency is provided exclusively over the phone. This makes excellent customer service delivery possible from almost any location. LL Scheduling will easily integrate with your existing phone system or scheduling process - making it seamless for your CGs and clients. LL Scheduling will access your scheduling system (Clear Care) with a unique login / password and keep your system updated with all needed changes. We use a very structured, methodical process to transfer knowledge that is unique to your agency. That way, we have the same information and understanding when talking to your clients and CGs. Our schedulers use detailed, step-by-step instructions on how to complete more than 60 of the most common service requests. Best yet, these instructions can be customized to your exact specifications. Every call, email, Clear Care alert or outbound call is documented and published to provide real-time and historical reporting. That way, you'll always have your finger on the pulse of your operation! IDEAL FIT FOR..
- A growing Agency
- As an alternative to hiring/training/supervising a new scheduler when there is staff turnover
- Improving the Engagement of your internal team by giving them a break from evening/weekend On-Call duties
- Enhancing your brand image as 24x7, always available, always professional operation
- For the agency that understands the strategic value of partnering with a provider who specializes and is focused on just this one aspect of Agency management