ConsumerX Retail

02/11/2021

One week from today. Register now.

I'll be taking a look at how the pandemic and socio-political forces are accelerating changes in the retail landscape.

I am proud to be the inaugural presenter in a series of talks about the state of retail and how we design and execute retail experiences.

Sponsored by Columbus College of Art & Design, the school is building a first-of-its-kind Master of Professional Studies in Retail Design led by Jennifer Schlueter. I am joined on the Advisory Board by Jeni Britton Bauer, Brian Bernstein, Bevan Bloemendaal, Tom Clements, Ken Hewes, Ken McQuade, Steve Morris, Gabrielle Rosi, RDI, Jennifer C. Peterson, CTA, Lee Peterson, Diane Rambo, Tom Ramsey, Dave Cherry Amy Stevenson, Kathy Tedorski and Yohannan Terrell.

Please join us.

The seismic changes of 2020 will have ripple effects for years to come. In this online session, Chuck Palmer, a noted retail and consumer behavior expert and owner of ConsumerX Retail, will explore how the pandemic and socio-political forces are accelerating changes in the retail landscape. We’ll ...

01/18/2021

Urbana Cafe

10/23/2020

https://open.spotify.com/track/2M1Qc1mGSI1IYtmJzQtfPq

The Mountain Goats · The Sunset Tree · Song · 2005

10/23/2020

https://open.spotify.com/track/1MnMLFF901psWuu3O6NVUe

Frightened Rabbit · The Winter of Mixed Drinks · Song · 2010

08/14/2020

What is the value of diversity in retail? Is it enough to say it's a good idea? NOPE. I moderated an intriguing conversation at Retail Summit 2020: Consumer Evolution. We're joined by

Rob Smith (he/him/they/them) of The Phluid Project
Michelle Saahene, of From Privilege to Progress, and
Rick C. Wade, the vice president for strategic alliances and outreach for the US Chamber of Commerce.

Diversity in retail matters across leadership, workforce, workplace culture, marketing and perhaps most important, it matters in understanding and engaging c...

08/11/2020

And here's the opening. Thanks REM.

2020 has brought revolutionary change to retail. It has accelerated what was already in play. Check you this introduction video to the keynote talk at Retail...

08/11/2020

Here's my take on the End of Retail As We Know It. Thanks to the Columbus Chamber of Commerce for hosting Retail Summit 2020: Consumer Evolution.

When everything about retail is in question, what can we count on? Chuck takes a look at the state of retail today through the lens of consumer behavior and ...

07/27/2020

The End of Retail as We Know It.

What a crazy time to be the keynote speaker at a retail conference. Online August 6-7, 2020

Register at the link in my profile. It's free.

07/15/2020

There's a big difference between following local rules and establishing an organization-wide policy. Walmart is more than a store to its loyal customers; in many ways it validates and reinforces values and attitudes.

It will be interesting to see how the Karens and Kens react to this. Let's hope they reinstate greeters and they train them in hand-to-hand combat.

Walmart Inc. will require customers to wear masks in all of its U.S. stores to protect against the coronavirus, an admission that the nation’s pandemic has reached new heights and setting up potential confrontations with customers who refuse to don them.

06/30/2020

As behavior shifts, retailers and brands will be rethinking customer journeys. How can we make the online browsing experience more aspirational and inspirational? How can we make the in-store experience more efficient and convenient?

Special thanks to Simon Lowe writing for the BBC, I appreciate being part of your research.

https://www.bbc.com/worklife/article/20200630-how-covid-19-will-change-our-shopping-habits

Taking our time in shops will be difficult in a post-Covid-19 world. Are we still going to browse, and what does it mean if we don’t?

06/09/2020

Give a listen to me and and some other retail experts talk about the state of the art.

U.S. retail sales fell a record 16.4 percent in April, nearly double the previous record drop of 8.3 percent set in March. Department stores and other

06/01/2020

I am proud to stand with our community and support the City Council of Columbus, Ohio in their resolution to declare racism a public health crisis.

As a voting citizen and independent small business owner I expect and demand local, state and federal governments to follow this lead and act positively and proactively to establish transparent, citizen-led oversight of law enforcement.