06/23/2026
Listening works.
One thing we do each month at EPM is ask our technicians for honest feedback through our Tech Pulse survey. It helps us stay ahead of issues, improve communication, and continue building a stronger team culture.
Over time, that effort has made a real impact:
Our retention rate is 96% in 2026!
Culture does not happen by accident. It is built by listening, adjusting, supporting people well, and continuing to improve together.
One recent survey response that meant a lot to us: “Leading with Empathy.”