02/23/2022
Checkmate is growing, and we're looking for a passionate, dedicated and friendly professional to join our client support team. The Client Account Manager position is one of our most important, client facing roles and serves as a point-of-contact and dedicated representative for a group of Checkmate clients. Specifically, the Client Account Manager 1 position is focused on the weekly/bi-weekly processing of payrolls and related support for clients using our cloud based HCM technology - UKG Ready.
Requirements
The successful candidate is:
A constant learner; understanding and appreciating that the software platforms utilized by Checkmate require continuous knowledge growth.
A conversationalist; our technology never removes the art-of-conversation and you must be willing and able to talk to management, your colleagues, our clients, federal, state and local tax authorities, as well as other professionals outside the company.
A collaborator for brainstorming with clients and colleagues - an upbeat, active contributor.
Organized, detail oriented and systematic in your processes.
Appreciative of the requirement for confidentiality and ethical behavior; the nature of our business demands assurances to the highest level of integrity and security for the information entrusted to Checkmate.
Primary Responsibilities – Client Account Manager 1 (CAM 1):
The CAM 1 will be responsible for total account ownership of the clients they service. In addition to processing payrolls, this includes ongoing efforts to ensure that the client is being provided with the right technology/service solutions, and taking advantage of upselling opportunities.
Reviews client submitted payroll data for any glaring discrepancies or noncompliance issues (e.g. not paying someone minimum wage).
Enters information into Checkmate’s payroll system on behalf of the client, or reviews information submitted by client, ensuring payroll accuracy above and beyond all else.
Regularly interacts with clients, educating them on new features and functionality, and ensuring that clients are happy with Checkmate’s service, generally.
Other Roles & Responsibilities Include:
Maintain a base of payroll clients of various size and complexity.
Keeps abreast of the payroll processing systems and changes in wage and tax laws, and correspond with federal, state and local tax agencies on behalf of our clients.
Research and resolve client/system problems.
Establish and maintain a positive working relationship with clients, agencies and coworkers.
Participate in conducting training sessions.
