MSP Masters

11/06/2013

10/31/2013

I had a blog post to put up, but I couldn't think of anything business related that's more important than this.

Abigail Hernandez – Age 15, Missing from Conway, NHPLEASE HELP FIND ABIGAIL HERNANDEZAbigail Hernandez has been missing since Wednesday October 9, 2013 when she was last seen leaving Kennett High School in North Conway, NH at 2:30 PM. Abby is 5’4 and weighs 118 lbs She has long brown hair and brown…

08/24/2013

New State of Massachusetts Computer Service Tax

If you do business in the State of Massachusetts, you may be subject to an additional tax, effective July 31, 2013.

Essentially, you are looking at having to collect a 6.25% sales tax on services you provide to customers in Massachusetts. It also means that you may be subject to paying the Massachusetts corporate income tax, or personal income tax (8% and 5.25%, respectively) on the income generated on those services.

I strongly recommend that you contact your accountant to discuss the potential tax liabilities of this new law as soon as possible.

Massachusetts Department of Revenue Original Document:
http://www.mass.gov/dor/busine…..13-10.html

08/23/2013

Is Cold Calling a Waste of Time?

One of the readers commented that it is - what say you?

My friend is a successful salesman, and he is a cold calling master. We got to talking about selling services, and the subject of cold calling came up.

08/05/2013

What's your "Say-to-Do" Ratio?

"Trust" is a critical piece in becoming a Trusted Advisor. A great way you can build on that trust is by watching your "Say to Do " ratio.

08/05/2013

"Under-Promise and Over-Deliver" = "Be Mediocre and Occasionally Great" - you can do better than that.

How “Under-Promise And Over-Deliver” Hurts Your BusinessLike this post? Share it!TweetThere’s a saying I hear from managed service providers a lot when it comes to their services – if you’ve been in the service business for any length of time, chances are great that you’ve heard it too (you’ve proba...

07/24/2013

Having difficulty writing service proposals? In this post I walk you through the process step-by-step, and I also include a template you can use.

In this post I give you step-by-step instructions on writing killer service proposals, using an example company who wants an IT Infrastructure Analysis.

07/23/2013

A lot of managers say their employees are important to them, but they fail to show it. And they have the nerve to act surprised when their best one quits.

07/11/2013

"Culture of Excellence" - that's when employees are not only motivated, but they expect their peers to be as well, and compensation plans play a big role.

07/10/2013

I was "The Prospect" for close to two decades and I used "send more information" all of the time. Here's what that means, and how to get "in":

07/09/2013

Recurring revenue is critical for today's service providers. Come see why.

07/09/2013

Companies with a good recurring revenue stream are much stronger than companies who don't have one.