Backpacks USA

11/22/2022

We are looking for a Shipping Coordinator/Customer Service Support to help facilitate the supply chain operations of our company. A great asset for a Shipping Coordinator is their communication and negotiation skills. They are well-versed in supply management principles and practices. The ideal candidate will have great record-keeping abilities and a customer-oriented approach. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Responsibilities

Coordinate and monitor outbound supply chain operations
Generate and print sales order pick tickets, freight bills and process all orders.
Accurately enter shipping information to generate shipping labels, packing slips, and invoice batches.
Create and/or alter freight bill of lading forms to process all outgoing shipments.
Determine and sort all small parcel, less than truck load (LTL) and full truckload orders for proper picking.
Ensure that all appropriate paperwork accompanies orders and is accurate.
Create specialty labels as required for customer-specific requirements
Create and process return material authorizations.
Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
Plan and track the shipment of final products according to customer requirements
Keep logs and records of warehouse stock, executed orders etc.
Prepare accurate reports for upper management
Work closely with a supervisor on call resolution, customer support, and outbound call projects to customers in the order process
Answer customer calls and concerns
Effectively manage and take initiative to procure the situation
Assist in return/exchange customer requests, keep accurate records
Log customer calls and interactions in Cases and assigning appropriate actions as needed
Skills

Proficient in Excel
Dependable and self-motivated and ability to work with little supervision and track multiple processes
Experience in customer service will be appreciated
Computer-savvy with a working knowledge of logistics software (ERP) - highly preferred
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skill
Good math skills as well as problem solving skills and ability to seek solutions which are not readily apparent in order to ensure reliable ex*****on.

11/22/2022

We are looking for a office clerk that is able to support our many customer service and administrative tasks for our Corsicana location. This person will be the liaison between our company and its current, former, and new customers as well as internal informational communication line. This position is crucial to our company's success in delivering an exceptional customer experience. Team members in this position will be directly involved in identifying customer needs, coordinating daily operational tasks, maintaining accurate data, inventory control and daily business reporting.

Duties

Work closely with a supervisor on call resolution, customer support, and outbound call projects to customers in the order process
Answering the phone in various departments and transferring calls as needed
Create documents, maintaining databases and sending memos and emails
Collecting, filing and organizing office documents, such as reports and confidential records
Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks
Assist in return/exchange customer requests, keep accurate records
Log customer calls and interactions in Cases and assigning appropriate actions as needed
Gain core knowledge of sales operations inside the company to best deliver support to the customers
Take inbound inquiries and attempt to resolve through a 1-channel system
Skills

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Be able to handle rejection and maintain motivation for next opportunity
Ability to effectively work on multiple assignments
Deadline-driven with the ability to work independently
Excellent verbal and written English skills to effectively interact with our customer base
Attention to detail and follow through on projects that require repeated follow up and engagement of customers
Experience

Some selling experience is great! We will also train you, if you are willing!
Preferred: Experience with Phone Calls, Microsoft Office, Gorgias, Amazon Marketplace, Facebook, Instagram

08/12/2022

Always great working with the amazing people at Alamo City LX!

07/26/2022

Back by popular demand!! We now have our girls and boys kid prints in stock! you can find these print assortments and many more at www.backpacksusa.com

07/12/2022

With the school year just around the corner we have just added discounts to our Bungee Backpacks ! These come in packs of eight and are perfect for elementary school students ⭐️🍎🛒

See the link below

https://www.backpacksusa.com/products/17-bungee-wholesale-backpack-in-4-colors-bulk-case-of-24-backpacks

06/06/2022

Check out one of our new backpack styles for your back to school event!! You can find them and many more right here:

https://www.backpacksusa.com/collections/wholesale-backpacks

Save your donation dollars by buying wholesale this summer!

04/15/2022

❤️Backpack season has officially begun and we are ready for it over here at Backpacks USA❤️ We’ve got your back in helping make sure all of your summer events are stocked with backpacks and school supplies for the kids! 🎒✂️🖍✏️
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Visit our website www.backpacksusa.com to see how buying wholesale can make your donations dollars go farther!

04/14/2022

Job description
We are looking for a office clerk that is able to support our many customer service and administrative tasks for our Corsicana location. This person will be the liaison between our company and its current, former, and new customers as well as internal informational communication line. This position is crucial to our company's success in delivering an exceptional customer experience. Team members in this position will be directly involved in identifying customer needs, coordinating daily operational tasks, maintaining accurate data, inventory control and daily business reporting.

Duties

Work closely with a supervisor on call resolution, customer support, and outbound call projects to customers in the order process
Answering the phone in various departments and transferring calls as needed
Create documents, maintaining databases and sending memos and emails
Collecting, filing and organizing office documents, such as reports and confidential records
Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks
Assist in return/exchange customer requests, keep accurate records
Log customer calls and interactions in Cases and assigning appropriate actions as needed
Gain core knowledge of sales operations inside the company to best deliver support to the customers
Take inbound inquiries and attempt to resolve through a 1-channel system
Skills

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Be able to handle rejection and maintain motivation for next opportunity
Ability to effectively work on multiple assignments
Deadline-driven with the ability to work independently
Excellent verbal and written English skills to effectively interact with our customer base
Attention to detail and follow through on projects that require repeated follow up and engagement of customers
Experience

Some selling experience is great! We will also train you, if you are willing!
Preferred: Experience with Phone Calls, Microsoft Office, Gorgias, Amazon Marketplace, Facebook, Instagram
Job Type: Full-time

08/12/2021

Keep up the great work! 👌💪

For 8 years we have made it one of our missions to support the children of San Antonio's return to school. We could not think of anyone better to partner with than April Ancira Thompson Ancira CJDR to support Family Service each year.

With the efforts of our fantastic membership and 512 Detaill and the support of Backpacks USA this year we delivered 456 packpacks.

07/14/2021

❗️CLOSEOUT ❗️Checkout these closeout backpacks that are on sale for a limited time!!
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05/18/2021

Are basics are in and we have more colors then ever! Order our assortments and get a color for everyone!
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04/06/2021

Are you planning a back to school event this year? Visit www.backpacksusa.com for all of your back to school supplies and needs!