BBB, Connecticut

BBB, Connecticut Building the future of trust in the marketplace. BBB empowers businesses to lead with integrity and helps consumers make confident decisions.

The Better Business Bureau has empowered people to find businesses, brands, and charities they can trust for more than 110 years. Last year, people turned to BBB more than 220 million times for BBB Business Profiles on 5.3 million businesses, and 80,000 times for BBB charity reports on about 12,000 charities, for free at BBB.org. The International Association of Better Business Bureaus is the umbr

ella organization for the local, independent BBBs in the United States and Canada. BBB, Connecticut was founded in 1928 and serves businesses, consumers and organizations throughout the state. Our Values -
To accomplish our mission, we commit to the following values to guide all of our decisions and behavior, with each other and with all those we serve:

Excellence:
Strive to do our very best. Be accountable to the general public, our members, and to each other for everything we do. Commit to providing the highest quality service with excellence and consistency everywhere we operate. Integrity:
Be honest and ethical in all of our business activities. Treat everyone with integrity, keeping our promises and learning from our mistakes. Have the courage to hold fast to our professional convictions. Teamwork:
Communicate, cooperate and collaborate freely across organizational and territorial boundaries, and work as one team to fulfill our mission. Trust:
Trust in our colleagues throughout the BBB system and in ourselves. Say what we mean and mean what we say. Communicate with honesty and candor. Respect:
Treat everyone with respect and dignity, valuing individual and cultural differences. People are our fundamental asset. We will empower them to develop and use their talents and capabilities to the fullest.

⚽ The FIFA World Cup starts today. Businesses should also remain vigilant against fraud attempts targeting event-related...
06/11/2026

⚽ The FIFA World Cup starts today. Businesses should also remain vigilant against fraud attempts targeting event-related promotions, reservations, and payment transactions.

🎉 Congratulations to the 86 businesses accepted for BBB Accreditation in May 2026! Thank you for pledging to uphold ethi...
06/10/2026

🎉 Congratulations to the 86 businesses accepted for BBB Accreditation in May 2026! Thank you for pledging to uphold ethical business practices to keep the Connecticut marketplace trustworthy.

BBB, Connecticut congratulates 86 businesses accepted for BBB Accreditation in May 2026.

With more people coming through our doors to use ignite sparked by BBB, we recognize the need for more parking. That's w...
06/09/2026

With more people coming through our doors to use ignite sparked by BBB, we recognize the need for more parking. That's why our building at 29 Berlin Road, Cromwell (including the ignite space) will be closed from June 9 through July 5 for driveway paving and site improvements. When we reopen, there will be a newly paved parking lot with more spaces for our visitors and guests attending ignite events!

During this time, we will still be available by phone at 860-740-4500 or online at BBB.org/ct.

06/09/2026

✨ Big ideas. Bold leadership. A powerful start.

The BBB Spark Award celebrates entrepreneurs and emerging businesses that are already making a meaningful impact in the marketplace and their community. Open to businesses less than three years old, this award recognizes those leading with trust, transparency, and integrity from day one.

We’re looking for businesses that:
⚡ Practice honest, ethical marketing
⚡ Build a positive, empowering workplace culture
⚡ Give back through community involvement and volunteerism

If your business is creating connections, inspiring confidence, and setting the standard for ethical growth, this is your moment to shine. 🌟
Apply for a BBB Marketplace Excellence Award! Link in the comments.
Check out last year's winner: Fiorelli Realty

Big ideas, sharper pitches, and smarter planning. Thank you to everyone who joined us for this hands-on business plannin...
06/08/2026

Big ideas, sharper pitches, and smarter planning.

Thank you to everyone who joined us for this hands-on business planning session led by Frederick Welk, of the Community Economic Development Fund. From crafting a compelling elevator pitch to building financial forecasts and understanding what lenders want to see, attendees walked away with practical tools to grow with confidence.

ignite will take a pause while we redo our parking lot, but we'll be back July 15th with another great learning opportunity.

🎉 This week, we held an event honoring PayGo Connect Insurance and Realized Solutions, Inc. as they each celebrated 10 y...
06/05/2026

🎉 This week, we held an event honoring PayGo Connect Insurance and Realized Solutions, Inc. as they each celebrated 10 years of BBB Accreditation! Congratulations on a decade of commitment to trust, integrity, and serving your customers with excellence.

06/03/2026

Where are scammers targeting consumers the most? BBB's Scam Tracker has launched a new Heatmap feature that lets you see scam reports by location, making it easier than ever to spot trends in your area and stay informed.

Try it out at BBB.org/scamtracker.

Are you a BBB Accredited Business looking to boost your online visibility? We’d love to share your story! Send us a phot...
06/02/2026

Are you a BBB Accredited Business looking to boost your online visibility? We’d love to share your story! Send us a photo or video answering the prompt below for a chance to be featured on our social media.

How does your business engage with the local community? Highlight partnerships, sponsorships, or participation in local events.

📧 Email your submission to [email protected]

06/02/2026

🔥 Has your business reinvented itself to meet the moment?

The Phoenix Award honors businesses that have risen stronger through innovation, adaptability, and a commitment to trust. Whether you've reimagined your business model, launched new products or services, or found creative ways to connect with customers and your community, we want to hear your story.

🏆 We're looking for businesses that:
✔️ Have transformed the way they do business
✔️ Listen and respond to customer and community needs
✔️ Demonstrate honesty, transparency, and ethical leadership

Like the Phoenix, this award celebrates businesses that don't just survive change—they thrive because of it.

Apply today or nominate a business that deserves recognition! (link in comments)

Check out last year's winner, Aria Medical Aesthetics, by watching the video below.

Address

29 Berlin Road
Cromwell, CT
06416

Opening Hours

Monday 8am - 4pm
Tuesday 8am - 4pm
Wednesday 8am - 4pm
Thursday 8am - 4pm
Friday 8am - 4pm

Telephone

(860) 740-4500

Website

Alerts

Be the first to know and let us send you an email when BBB, Connecticut posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to BBB, Connecticut:

Shortcuts

Share

Category