ListenMore LLC

09/20/2026

Are your field technicians utilizing AI to help them with their summaries on their invoice? Do they know how to train AI to help them write their summaries? That can mean the difference between a high close rate and a mediocre one.

01/01/2026

12/26/2025

Why HELM?

12/16/2025

Tip of the day

12/11/2025

My company, ListenMore LLC, works with other in-home service companies and one thing I have noticed since starting this journey is that owners/managers perform poorly when it comes to training their employees.

It's not because they don't care, but just the opposite. They care too much. They are afraid of hurting someone's feelings and so they won't tell an employee that they are doing something wrong. While other employees watch and gets frustrated by the actions of the employee and the inactions of the management, the poor employee who is at fault is usually trying their best and thinks they are doing everything correct until one day the manager has had enough and shares with the employee that he/she is doing something incorrect. Now the employee is thinking to themselves that they have been doing everything correctly this whole time and management is "picking on them" or company policy has changed.

Do your employees and yourself a favor and correct the behavior immediately. You can be kind but direct. You will need to share what your expectations are from the start and when they stray, share with them again what you are wanting them to do.

When you hold someone accountable to the standards you set, there is no guesswork, and you become a team and the team grows.

12/09/2025

Last chance to register for our 1-day HVAC service class in Suwanee on Thursday Dec. 11th. We still have a couple of spots open. Only $200.
Email me at [email protected] or call 678-787-6078.

12/07/2025

What changes are you making to ensure that next year is better than this year? You can’t expect better results if you’re not willing to change your game.

12/04/2025

Don't let tough decisions paralyze you.

12/03/2025

Unfortunately, we are having to cancel our December 3-Day sales class.

However, the 1-Day HVAC Service Class is still scheduled for next week December 11th (Thursday). We still have a few seats available if you are interested (only $200 each) and lunch will be provided.

If you are interested, please call me at 678-787-6078 or email me [email protected]