CX Channel Strategies

09/06/2020

Need a backup social customer care team during special events or emergencies? We do that. Let's connect in advance and we'll be ready when you need us.

06/04/2020

Today, with so many employees working from home it is important to know how long it will take to restore internet and phone services and when they’re down. Estimated times to restore service is an important piece of getting things scheduled and completed.

We can show you how to connect with your customers in a seamless way to provide the most up to date information on your social media platform.

Communication companies, reach out to us today to improve your customer’s experience!

05/26/2020

Post-Pandemic Customer Care

Companies have been doing a very noble thing by delaying payments, waiving late fees and in some cases rearranging loans for their customers, many of whom have never had to contact the company before COVID-19.

Is your company prepared to handle what is certain to be an onslaught of inquiries in your customer care channels?

What will the primary needs of your customers be at that time? Long-term payment arrangement, forbearance requests, request for acceptance of partial payment to resolve entire balances and the like. None of these are easy or short discussions!

These discussions are likely to severely impact your average handle time in your call centers, when that happens customers will naturally migrate to all other available customer communication channels like chat and social media.

Now is the right time to create an effective, efficient and self-contained digital customer care strategy. Let us help you strategize a plan to keep you ahead of your customers’ needs.

01/08/2020

It's 2020 and we've made BIG changes! We've relocated our offices to Atlanta, Ga and we are accepting new clients!

If it's Community Management, Crisis Monitoring or Listening and post assignment that you need, we are ready to assist. Contact us right away.

Edison Electric Institute NRECA Public Relations Society of America (PRSA)

12/16/2019

DYK that people spend up to 2 hours a day on social media? Brands and businesses can no longer afford to not have a presence on these channels. I recently sat down with Dan Seguin on the ThinkEnergy podcast to talk about the importance of social media and how companies can use it to educate and empower their customers. Hear the full episode and share your thoughts in the comments. http://ow.ly/boXK50xAZ9y American Electric Power - AEP Edison Electric Institute Georgia Power SocialMedia.org

How important is it for energy companies to harness the power of social media to track social sentiment, conversations about their competitors, and overall marketplace? In this episode, we sit down with Emerson Cunningham, a social media legend with 30+ years of experience in shaping the future of g...

12/12/2019

Improved customer communications during outages can be accomplished much easier through social media. Oftentimes while reducing call volume.

We can show you how to connect the dots. Edison Electric Institute

Contact your customers before they call you!

12/07/2019

Wish you could Reduce Call Volume at your Utility? Industry legend, Emerson Cunningham, shows you how to Integrate Social Media with Your Utility's Customer Care at the 16th Social Media for Utilities, May 4-5, 2020 in Fort Lauderdale, FL. Learn what utilities can do to serve customers via social channels, and how doing so lowers customer service costs significantly. Bring your social and customer team, and use Emerson's 25% discount!

How do other utilities use social media? What's their strategy? Benchmark with them here! This two-day in-person event connects utility professionals with the knowledge, experience, and contacts to improve your social media strategy, policy, governance, and practical use. Attend the 16th conference....

11/17/2019

Reducing the number of phone calls you receive from customers can be achieved by integrating your CRM and Social Media platforms. Are you ready?

05/14/2019

It gives me great pleasure to announce that we're open for business! Thanks for following the page and giving us a chance to earn your business. We're ready to help your business become successful with your social media strategy.