Epic Virtual Communications, LLC

04/26/2026

About Us
Epic Virtual Communications LLC is a remote customer service company dedicated to delivering exceptional support on behalf of major national brands. Founded and operated by Carla Davis, Epic Virtual Communications was built on the belief that professionalism, integrity, and genuine commitment create opportunities—not just for businesses, but for the people who serve them.
Since partnering with Arise Virtual Solutions in February 2020, Epic Virtual Communications has provided long term contract opportunities to skilled customer service professionals. Through the Arise platform, we support a variety of Fortune 500 companies that rely on us to represent their brand with excellence, empathy, and consistency.

🌐 What We Do
Epic Virtual Communications offers contract positions to talented remote professionals with companies seeking high quality customer service support. Our contractors handle inbound customer interactions, including service inquiries, problem solving, order support, and account assistance—while working from the comfort of their homes.
All training and servicing are performed remotely through the Arise platform. Each client program includes specialized training delivered via Zoom by Arise instructors, ensuring every professional is fully prepared to meet the unique needs of the brand they represent.

💼 Our Work Environment
We operate 100% virtually, offering flexibility, independence, and the opportunity to build a meaningful career from home. Contractors provide their own equipment and maintain a secure, hard wired internet connection to ensure reliability and compliance with client requirements.
Our professionals enjoy:
• Parttime and Fulltime Long term contract opportunities
• Remote training and support
• The ability to choose client programs that align with their strengths
• A community focused environment that values growth and accountability
• The ability to create a flexible schedule weekly that aligns with your needs and the needs of the client
⭐ Our Core Values
Epic Virtual Communications is guided by three foundational principles that shape every interaction—internally and externally.
Commitment - We believe that dedication fuels progress. Our team shows up with purpose, consistency, and a willingness to grow.
Professionalism - How we present ourselves matters. We maintain high standards in communication, conduct, and customer care.
Integrity - Trust is earned through honesty and accountability. We operate with transparency and uphold the highest ethical standards.
These values are more than words—they are the culture we cultivate and the expectations we uphold.

🤝 Our Vision
To become a leading provider of virtual customer service talent—recognized for our professionalism, our commitment to quality, and the integrity of the people who represent our brand.

Send a message to learn more

08/01/2024

01/12/2022

REMOTE CUSTOMER SERVICE/TECH SUPPORT PROFESSIONALS
TRAINING CLASS BEGINS – 01.31.22
MUST BE ENROLLED AND COMPUTER READY BY 01.20.22
CLASS TIMES ARE FLEXIBLE AND WILL BE DISCUSSED IF OFFER EXTENDED

LOOKING FOR TAX PROFESSIONALS TO SERVICE A FOTUNE 500 COMPANY FROM JANUARY 31, 2022, THRU APRIL 30, 2022. THIS IS A SEASONAL REMOTE POSITION. YOU WILL BE ABLE TO MAKE YOUR OWN SCHEDULE FOR HOURS DURING THE TIME OF FRAME OF 7AM TO 11:30 PM. MUST BE ABLE TO WORK A MINIMUM OF 30 HOURS PER WEEK. MUST HAVE A COMPUTER AND 2 19’ MONIOTORS. MUST HAVE HIGH SPEED INTERNET AS WELL AS THE ABILITY TO HARD WIRE YOUR COMPUTER. DESKTOP COMPUTERS ARE PREFERRED, BUT UP TO DATE LAPTOPS WILL BE CONSIDERED. MUST HAVE BASIC COMPUTER LITERACY FOR SIMPLE TROUBLESHOOTING. FULL TRAINING PROVIDED. PAY RATE WILL BE BASED ON BACKGROUND IN CUSTOMER SERVICE AND TURBO TAX PRODUCTS EXPERIENCE AND WILL BE DISCUSSED IF OFFER IS EXTENDED.
(INTERVIEWS WILL ONLY BE GRANTED IF YOU HAVE VERIFIED THAT YOUR COMPUTER WILL BE MEET THE REQUREMENTS. PLEASE CONTACT YOUR COMPUTER MAKERS HELP DESK (DELL, APPLE ETC…) AND THEY WILL BE ABLE TO TELL YOU IF YOUR COMPUTER MEETS THESE SPECIFICATIONS. ALL INTERVIEWS WILL BE DISRUPTED IF YOU HAVE NOT DONE YOUR HOMEWORK. A TECHNICAL CHECK WILL BE DONE BEFORE INTERVIEW AND YOU MUST KNOW THE YEAR MAKE AND MODEL OF YOUR COMPUTER.

PC REQUIREMENTS:
• * A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs
• CPU SPEED – (MINIMUM RECOMMENDED) Intel i class or better, or AMD APU class or better, clocked at Dual-core 1.4 GHz or better NOTE: Atom, Celeron, Pentium, and Opteron processors are not permitted
• HARD DRIVE –
MINIMUM - 20 GB or more of available space 60 GB or more of total space
RECOMMENDED - 30 GB or more of available space 60 GB or more of total space
• MEMORY –
MINIMUM - 4 GB of RAM
RECOMMENDED - 8 GB of RAM
• OPERATING SYSTEM –
MINIMUM RECOMMENDED - Windows 10
• STANDARD CONNECTION AND SPEED (Wi-Fi connections are NOT Supported) – NEITHER DURING TRAINING nor SERVICING
MINIMUM - Hard-wired connection (No wireless) Minimum 10 mbps download / Minimum 3 mbps upload
RECOMMENDED - Hard-wired connection (No wireless) Minimum 30 mbps download / Minimum 10 mbps upload
• MAXIMUM LATENCY THRESHOLD –
MINIMUM - 120 milliseconds (ms)
RECOMMENDED - 50 milliseconds (ms)
• MONITOR RECOMMENDATIONS – 2 - 19 INCH OR LARGER
MINIMUM RESOLUTON – 1280 X 1024
RECOMMENDED – 1920 X 1080 (FULL HD)
• DUAL MONITOR CAPATABILITY – REQUIRED
• USB 3.0 PORT - Required to be used with USB headsets and flash (COMPONENTS CAN BE PURCHASED INEXPENSIVELY AND INSTALLED RELATIVELY EASY)

MAC REQUIREMENTS:

• CPU SPEED –
MNIIMUM - iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built in 2015 or later
RECOMMEDED - iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built in 2019 or late
• HARD DRIVE –
MINIMUM - 20 GB or more of available space 60 GB or more of total space
RECOMMENDED - 30 GB or more of available space 60 GB or more of total space
• MEMORY –
MINIMUM - 4 GB of RAM
RECOMMENDED - 8 GB of RAM
• OPERATING SYSTEM –
MINIMUM - Must be running MS Windows via Boot Camp.
RECOMMENDED - Must be running MS Windows via Boot Camp.
• STANDARD CONNECTION AND SPEED –
MINIMUM - Hard-wired connection (No wireless) Minimum 10 mbps download / RECOMMEDED - Hard-wired connection (No wireless) Minimum 30 mbps download / Minimum 10 mbps upload
• MAXIMUM LATENCY THRESHOLD –
MINUMUM - 120 milliseconds (ms)
RECOMMENDED - 50 milliseconds (ms)
• MONITOR RECOMMENDATIONS:
MINIMUM RESOLUTON – 1280 X 1024
RECOMMENDED – 1920 X 1080 (FULL HD)
• DUAL MONITOR CAPATABILITY – REQUIRED
• USB 3.0 PORT - Required to be used with USB headsets and flash (COMPONENTS CAN BE PURCHASED INEXPENSIVELY AND INSTALLED RELATIVELY EASY

01/12/2022

REMOTE CHAT / VIDEO CUSTOMER SERVICE
TRAINING CLASS BEGINS – 01.31.22
MUST BE ENROLLED AND COMPUTER READY BY 01.20.22
CLASS TIMES ARE FLEXIBLE AND WILL BE DISCUSSED IF OFFER EXTENDED

LOOKING FOR TAX PROFESSIONALS TO SERVICE A FOTUNE 500 COMPANY FROM JANUARY 31, 2022, THRU APRIL 30, 2022. THIS IS A SEASONAL REMOTE POSITION. YOU WILL BE ABLE TO MAKE YOUR OWN SCHEDULE FOR HOURS DURING THE TIME OF FRAME OF 7AM TO 11:30 PM. MUST BE ABLE TO WORK A MINIMUM OF 30 HOURS PER WEEK. MUST HAVE A COMPUTER AND 2 19’ MONIOTORS. MUST HAVE HIGH SPEED INTERNET AS WELL AS THE ABILITY TO HARD WIRE YOUR COMPUTER. DESKTOP COMPUTERS ARE PREFERRED, BUT UP TO DATE LAPTOPS WILL BE CONSIDERED. MUST HAVE BASIC COMPUTER LITERACY FOR SIMPLE TROUBLESHOOTING. FULL TRAINING PROVIDED. PAY RATE WILL BE BASED ON BACKGROUND IN CUSTOMER SERVICE AND TURBO TAX PRODUCTS EXPERIENCE AND WILL BE DISCUSSED IF OFFER IS EXTENDED.
(INTERVIEWS WILL ONLY BE GRANTED IF YOU HAVE VERIFIED THAT YOUR COMPUTER WILL BE MEET THE REQUREMENTS. PLEASE CONTACT YOUR COMPUTER MAKERS HELP DESK (DELL, APPLE ETC…) AND THEY WILL BE ABLE TO TELL YOU IF YOUR COMPUTER MEETS THESE SPECIFICATIONS. ALL INTERVIEWS WILL BE DISRUPTED IF YOU HAVE NOT DONE YOUR HOMEWORK. A TECHNICAL CHECK WILL BE DONE BEFORE INTERVIEW AND YOU MUST KNOW THE YEAR MAKE AND MODEL OF YOUR COMPUTER.

PC REQUIREMENTS:
• * A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs
• CPU SPEED – (MINIMUM RECOMMENDED) Intel i class or better, or AMD APU class or better, clocked at Dual-core 1.4 GHz or better NOTE: Atom, Celeron, Pentium, and Opteron processors are not permitted
• HARD DRIVE –
MINIMUM - 20 GB or more of available space 60 GB or more of total space
RECOMMENDED - 30 GB or more of available space 60 GB or more of total space
• MEMORY –
MINIMUM - 4 GB of RAM
RECOMMENDED - 8 GB of RAM
• OPERATING SYSTEM –
MINIMUM RECOMMENDED - Windows 10
• STANDARD CONNECTION AND SPEED (Wi-Fi connections are NOT Supported) – NEITHER DURING TRAINING nor SERVICING
MINIMUM - Hard-wired connection (No wireless) Minimum 10 mbps download / Minimum 3 mbps upload
RECOMMENDED - Hard-wired connection (No wireless) Minimum 30 mbps download / Minimum 10 mbps upload
• MAXIMUM LATENCY THRESHOLD –
MINIMUM - 120 milliseconds (ms)
RECOMMENDED - 50 milliseconds (ms)
• MONITOR RECOMMENDATIONS – 2 - 19 INCH OR LARGER
MINIMUM RESOLUTON – 1280 X 1024
RECOMMENDED – 1920 X 1080 (FULL HD)
• DUAL MONITOR CAPATABILITY – REQUIRED
• USB 3.0 PORT - Required to be used with USB headsets and flash (COMPONENTS CAN BE PURCHASED INEXPENSIVELY AND INSTALLED RELATIVELY EASY)

MAC REQUIREMENTS:

• CPU SPEED –
MNIIMUM - iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built in 2015 or later
RECOMMEDED - iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built in 2019 or late
• HARD DRIVE –
MINIMUM - 20 GB or more of available space 60 GB or more of total space
RECOMMENDED - 30 GB or more of available space 60 GB or more of total space
• MEMORY –
MINIMUM - 4 GB of RAM
RECOMMENDED - 8 GB of RAM
• OPERATING SYSTEM –
MINIMUM - Must be running MS Windows via Boot Camp.
RECOMMENDED - Must be running MS Windows via Boot Camp.
• STANDARD CONNECTION AND SPEED –
MINIMUM - Hard-wired connection (No wireless) Minimum 10 mbps download / RECOMMEDED - Hard-wired connection (No wireless) Minimum 30 mbps download / Minimum 10 mbps upload
• MAXIMUM LATENCY THRESHOLD –
MINUMUM - 120 milliseconds (ms)
RECOMMENDED - 50 milliseconds (ms)
• MONITOR RECOMMENDATIONS:
MINIMUM RESOLUTON – 1280 X 1024
RECOMMENDED – 1920 X 1080 (FULL HD)
• DUAL MONITOR CAPATABILITY – REQUIRED
• USB 3.0 PORT - Required to be used with USB headsets and flash (COMPONENTS CAN BE PURCHASED INEXPENSIVELY AND INSTALLED RELATIVELY EASY)

01/12/2022

REMOTE CUSTOMER SERVICE/TECH SUPPORT PROFESSIONALS
TRAINING CLASS BEGINS – 01.31.22

MUST BE ENROLLED AND COMPUTER READY BY 01.20.22
CLASS TIMES ARE FLEXIBLE AND WILL BE DISCUSSED IF OFFER EXTENDED

LOOKING FOR TAX PROFESSIONALS TO SERVICE A FOTUNE 500 COMPANY FROM JANUARY 31, 2022, THRU APRIL 30, 2022. THIS IS A SEASONAL REMOTE POSITION. YOU WILL BE ABLE TO MAKE YOUR OWN SCHEDULE FOR HOURS DURING THE TIME OF FRAME OF 7AM TO 11:30 PM. MUST BE ABLE TO WORK A MINIMUM OF 30 HOURS PER WEEK. MUST HAVE A COMPUTER AND 2 19’ MONIOTORS. MUST HAVE HIGH SPEED INTERNET AS WELL AS THE ABILITY TO HARD WIRE YOUR COMPUTER. DESKTOP COMPUTERS ARE PREFERRED, BUT UP TO DATE LAPTOPS WILL BE CONSIDERED. MUST HAVE BASIC COMPUTER LITERACY FOR SIMPLE TROUBLESHOOTING. FULL TRAINING PROVIDED. PAY RATE WILL BE BASED ON BACKGROUND IN CUSTOMER SERVICE AND INTUIT TAX PRODUCTS EXPERIENCE AND WILL BE DISCUSSED IF OFFER IS EXTENDED.
(INTERVIEWS WILL ONLY BE GRANTED IF YOU HAVE VERIFIED THAT YOUR COMPUTER WILL BE MEET THE REQUREMENTS. PLEASE CONTACT YOUR COMPUTER MAKERS HELP DESK (DELL, APPLE ETC…) AND THEY WILL BE ABLE TO TELL YOU IF YOUR COMPUTER MEETS THESE SPECIFICATIONS. ALL INTERVIEWS WILL BE DISRUPTED IF YOU HAVE NOT DONE YOUR HOMEWORK. PLEASE GO TO YOUR COMPUTERS SYSTEM INFORMATION AND YOU WILL BE ABLE TO COMPARE THE INFORMATION THERE WITH THE REQUIREMENTS LISTED BELOW.

PC REQUIREMENTS:
• * A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs
• CPU SPEED – (MINIMUM RECOMMENDED) Intel i class or better, or AMD APU class or better, clocked at Dual-core 1.4 GHz or better NOTE: Atom, Celeron, Pentium, and Opteron processors are not permitted
• HARD DRIVE –
MINIMUM - 20 GB or more of available space 60 GB or more of total space
RECOMMENDED - 30 GB or more of available space 60 GB or more of total space
• MEMORY –
MINIMUM - 4 GB of RAM
RECOMMENDED - 8 GB of RAM
• OPERATING SYSTEM –
MINIMUM RECOMMENDED - Windows 10
• STANDARD CONNECTION AND SPEED (Wi-Fi connections are NOT Supported) – NEITHER DURING TRAINING nor SERVICING
MINIMUM - Hard-wired connection (No wireless) Minimum 10 mbps download / Minimum 3 mbps upload
RECOMMENDED - Hard-wired connection (No wireless) Minimum 30 mbps download / Minimum 10 mbps upload
• MAXIMUM LATENCY THRESHOLD –
MINIMUM - 120 milliseconds (ms)
RECOMMENDED - 50 milliseconds (ms)
• MONITOR RECOMMENDATIONS – 2 - 19 INCH OR LARGER
MINIMUM RESOLUTON – 1280 X 1024
RECOMMENDED – 1920 X 1080 (FULL HD)
• DUAL MONITOR CAPATABILITY – REQUIRED
• USB 3.0 PORT - Required to be used with USB headsets and flash (COMPONENTS CAN BE PURCHASED INEXPENSIVELY AND INSTALLED RELATIVELY EASY)

MAC REQUIREMENTS:

• CPU SPEED –
MNIIMUM - iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built in 2015 or later
RECOMMEDED - iMac, Mac Mini, MacBook/MacBook Air/MacBook Pro, Mac Pro built in 2019 or late
• HARD DRIVE –
MINIMUM - 20 GB or more of available space 60 GB or more of total space
RECOMMENDED - 30 GB or more of available space 60 GB or more of total space
• MEMORY –
MINIMUM - 4 GB of RAM
RECOMMENDED - 8 GB of RAM
• OPERATING SYSTEM –
MINIMUM - Must be running MS Windows via Boot Camp.
RECOMMENDED - Must be running MS Windows via Boot Camp.
• STANDARD CONNECTION AND SPEED –
MINIMUM - Hard-wired connection (No wireless) Minimum 10 mbps download / RECOMMEDED - Hard-wired connection (No wireless) Minimum 30 mbps download / Minimum 10 mbps upload
• MAXIMUM LATENCY THRESHOLD –
MINUMUM - 120 milliseconds (ms)
RECOMMENDED - 50 milliseconds (ms)
• MONITOR RECOMMENDATIONS:
MINIMUM RESOLUTON – 1280 X 1024
RECOMMENDED – 1920 X 1080 (FULL HD)
• DUAL MONITOR CAPATABILITY – REQUIRED
• USB 3.0 PORT - Required to be used with USB headsets and flash (COMPONENTS CAN BE PURCHASED INEXPENSIVELY AND INSTALLED RELATIVELY EASY)

06/01/2020

What Equipment Do You Need? ( click the link below for details )

06/01/2020

WHAT YOU NEED TO GET STARTED: FOLLOW SYSTEM AND EQUIPMENT LINK: