08/23/2018
Exit Interviews – Why They Are Important
Employee turnover is costly. However, losing or terminating an employee provides an organization with a unique opportunity to obtain information about the company climate, company morale, and the attitude of employees toward management through the use of an exit interview. Exit interviews, conducted with departing employees before they leave, may help the employer to understand why the employee is leaving.
Many employers do not utilized exit interviews because they have not been given much emphasis in the past, or the results were seen as questionable, coming as they did from an employee who was leaving and may have an ax to grind.
However, many experts feel that departing employees will be more forthcoming and objective than employees who remain in their jobs since they may fear losing their jobs. Therefore, departing employees often provide a better source of feedback regarding the work environment.
Why Conduct Exit Interviews
There are two main reasons to conduct exit interviews:
1.Companies can learn a lot from departing employees and the information can be used to improve employee morale and productivity, retention and the company’s bottom line.
2.The exit interview also offers the employer one last chance to retain a good employee. By asking the right questions and listening to the responses, the interviewer may discover that the departing employee doesn’t dislike the job or the company, but is leaving because of only one aspect of the job.
Employee Retention
By asking the departing employee, “Is there anything we can do to keep you?” the interviewer may find out that there is an opportunity to retain a valued employee. However, once asked, the company should be willing to act upon the information it obtains. If the employee does express a willingness to stay if conditions change, then the employer must be prepared to determine if they will meet the condition and act on it if necessary.
Even if the employee will not stay, an exit interview can leave the employee with a positive impression. Therefore if they do not like their new position, they required their old position back. There is no better in-house recruiting tool than an employee who has gone out to “test the waters” and come back to report that the “grass isn’t greener” out there.
General Information Gathering
The questions you ask will be driven by what information you wish to obtain. However, how the questions are asked, will go a long way toward determining how fully the departing employee will participate, as will the circumstances under which the employee is leaving.
Asking the Questions
How you question the departing employee is important as well. Allow the employee time to answer the question. Keep calm and don’t try to defend the company or argue with the employee. Also, be aware of body language, posture, and facial expressions that might inhibit answers. The goal is to get information from the departing employee, not to debate.
The interviewer can always probe for more information by asking “Why?” or by asking the employee to restate an answer. The interviewer should ask open-ended questions.
Using a Third Party
Using a third party, outside source to perform the exit interview may encourage employees to participate and to be more open with their thoughts about the organization, although they may also be more critical. A third party interviewer, removed from any workplace associations, may help elicit more information and avoid negative, hostile, or irrational responses.
If you are having turnover issues and would like to discuss Sovereign HR Exit Interview Services, please contact us at 214.497.4156 or
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